By: 16 November 2020
RSA launches new digital FNOL platform for brokers

Insurer RSA is streamlining and simplifying the claims reporting process with a new first notification of loss (FNOL) platform.

The platform, which has been tested by a selection of insurance brokers since March this year, enables them to submit commercial FNOLs digitally on behalf of customers.

It is now available to all brokers whose commercial customers have been affected by perils such as weather, theft, accidental damage and escape of water.

Accessed via RSA’s new insurance broker website, the platform sets out what information is required to get the claim up and running as quickly as possible.

Brokers are asked to submit this detail from the outset, providing claims handlers “with greater clarity and foresight”, when deciding on next steps, according to RSA. This will also remove the need for follow-up questions and additional information requests.

Karl Helgesen, chief claims officer at RSA, said: “We’re delighted to officially launch our new electronic first notification of loss platform. This really is something built by brokers, for brokers as it was absolutely crucial that the technology and process works for them and their customers.” 

“Brokers can still submit claims by telephone or email, but we’ve heard loud and clear that a more sophisticated route is also what they’re after. The feedback we’ve received throughout the pilot has been really positive and we’re looking forward to talking to more brokers now the new platform is live.”