First4InjuryClaims, a law firm launched to help victims of road traffic accidents in the wake of the whiplash reforms, is settling cases more than three months faster than the market average.
The law firm, which handles almost equal volumes of tariff only and mixed injury claims, is currently resolving cases on average over 100 days faster than the 238-day average settlement time those using the UK government’s Official Injury Claim (OIC) portal face.
First4InjuryClaims was set up in 2021 to handle all RTA enquiries coming through the First4Lawyers group, despite it ceasing marketing activity in the area.
It has now recovered more than £2 million in compensation for injured clients in its first 18 months of trading.
Andrew Wild, head of legal at First4InjuryClaims, said the unique timing of the firm’s launch meant it was able to avoid many of the problems its competitors and predecessors faced: “First4InjuryClaims was something of a blank canvas for us because it was set up in response to the Civil Liability Act.”
“While other firms struggled to adapt and find a profitable way of doing the same work with much tighter margins, we were able to model our business plan around the reforms and dovetail the systems and processes we use with those of the OIC, which is often easier than having to instigate change.
“We have utilised technology to support the claims process whilst ensuring we provide the highest levels of client care. At the core of our proposition is our people, and the positive culture and values throughout the team.
“I think we can all agree that the portal was not ready to go live when it did but, almost two years on, wit