By: 20 October 2023
Charles Taylor Assistance celebrates half a century

Charles Taylor Assistance, a subsidiary of the Charles Taylor Group, is celebrating half a century of support to the insurance sector. Originating in 1973 as CEGA, a family enterprise, it has evolved into a global leader in medical and security assistance, travel risk management, and claims solutions. Since its acquisition by Charles Taylor in 2016, the company has established a presence in more than 100 locations worldwide. 

Jody Baker, chief executive of Charles Taylor Assistance, attributes the company’s enduring success to its adaptability and innovative spirit in responding to the changing needs of clients and their customers. 

Innovations have played a pivotal role in the company’s growth. Investments in digital processing have revolutionised travel claims management and enhanced their ability to respond rapidly to surges in demand. The development of intuitive medical screening processes has simplified policyholder journeys, blending human expertise with technology seamlessly. 

The company’s ability to strike a balance between human interaction and cutting-edge technology has been a key to their longevity. They offer customers the best of both worlds: the wisdom of experienced professionals combined with the precision and efficiency of digital solutions. 

As Charles Taylor Assistance enters its next half-century, it remains committed to collaborating with clients to address the challenges of a rapidly evolving world. They see their role as making a positive global impact by adapting to the changing landscape, reflecting the modern complexities of the insurance sector. 

Image: © ckstockphoto via Canva
Emma Cockings
Emma is a content editor for Claims Media. Emma is a experienced writer with a background in client-centric personal injury for a major firm. She has attended and reported on multiple brokerage events throughout her career.