By: 16 September 2024

What’s your problem? The cause of complaints and how to resolve them

Andy Cullwick, director of marketing at First4Lawyers: How does your business deal with complaints? In today’s digital age, where review...

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By: 17 July 2023

Claims complaints cost more than money—how data can help

[caption id="attachment_20191" align="alignleft" width="300"] Kajal VakasSenior manager, claims, UK and Ireland, LexisNexis Risk Solutions[/caption] Insurance providers that invest in getting...

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By: 9 March 2016

CMC complaints handling: One year on

It has been over a year since the Legal Ombudsman launched its CMC complaints jurisdiction. Claims Media recently caught up...

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By: 5 November 2015

Vast majority of CMC complaints are related to financial product claims, says Legal Ombudsman

The Legal Ombudsman has revealed that the vast majority of the complaints it has received about claims management companies (CMC)...

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By: 28 January 2015

Ombudsman opens door to claims management complaints

The Legal Ombudsman has begun accepting complaints about claims management companies (CMCs). It now has powers to order compensation, make...

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By: 18 December 2014

Legal Ombudsman set to publish amended complaints handling rules for CMCs

The Legal Ombudsman is set to publish its amended complaints handling rules for 2015 that cover claims management regulation after...

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By: 27 November 2014

Parliamentary and Health Service Ombudsman has to deal with 12,353 complaints in 18 months

The Parliamentary and Health Service Ombudsman has revealed that it received 12,353 enquiries from complainants about hospital trusts over an 18...

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By: 3 November 2014

Legal Ombudsman to start taking on CMC complaints from late January

The Legal Ombudsman has been given a provisional start date of 28 January 2015 from which it can start handling...

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