Enhancing customer service in insurance
Andy Brownsell, commercial director, Starpeak Insurance Solutions. Small and Medium Enterprises (SMEs) in the UK, are predicted to see a 15%...
Read MoreThe crucial role of customer service in insurance
Customer service was the most commented-on aspect of insurance products in 2023, according to reviews left on Smart Money People. It...
Read MoreNo more excuses for poor customer service
The winners will be those who looked ahead, adjusted as quickly as possible to the pandemic and continued to deliver...
Read MoreTaking claims customer service to the extreme at Gumball 3000
ERS’s claims specialist Matthew Gray recounts his epic journey at the Gumball 3000 rally It’s not everyday you see an...
Read MoreThe customer service imperative – a wake-up call for law firms
Qamar Anwar, managing director of First4Lawyers on why claimant law firms need to stay on top of the new realities...
Read MoreClaims Consortium Group gets customer service world-class status
Claims Consortium Group has been awarded the ServiceMark accreditation by the Institute of Customer Service. The accreditation comes after the...
Read MoreKudo to reward customers with the AA-serviced annual breakdown policy
Kudo, the provider of a motor insurance app, has partnered with the AA to provide its customers with an annual breakdown policy...
Read More9 out of 10 customers choose digital self-service to settle claims, says 360Globalnet
Policyholders are overwhelmingly choosing to settle claims digitally according to 360Globalnet, which has said that 9 out of 10 of...
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