By: 8 May 2025

Rebuilding trust through CX: the key to value in insurance

Eileen Potter, VP of Marketing at Smart Communications talks about building trust though customer experience Trust is one of the...

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By: 2 May 2025

Record low injury claims fail to bring down insurance costs, as consumer complaints hit all-time high

Commenting on the latest quarterly personal injury claims data from the government's Compensation Recovery Unit (CRU), published after a Freedom...

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By: 22 April 2025

FSB Insurance Service raises over £30,000 to help tackle knife crime in Croydon

When the small team at FSB Insurance Service pledged to support a local charity tackling youth violence, they never imagined...

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By: 8 April 2025

Brits losing sleep over slow health insurance claims – and they’re ready for AI to step in

New research from Sprout.ai highlights long wait times for health insurance claims and the impact on UK consumers Long delays...

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By: 4 April 2025

Motor and home insurance premiums continue to fall, but rates of decline diverge

Motor insurance premiums have continued to fall into 2025, with the latest data from Pearson Ham Group’s General Insurance Price...

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By: 2 April 2025

43% surge in UK extreme weather events presents new risks for insurance providers

Severe wind driving increase in extreme weather across the UK as insurers urged to leverage data to mitigate risk and...

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By: 31 March 2025

APIL Condemns Rising Motor Insurance Costs Despite Falling Injury Claim Expenses

Jonathan Scarsbrook, immediate past president of the Association of Personal Injury Lawyers (APIL), has strongly criticised the rising cost of...

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By: 21 March 2025

Tokio Marine HCC International, Markel and Apollo back early-stage carbon credit insurance launch 

Major insurers back Artio’s new product to support early-stage carbon credit projects and climate goals. Tokio Marine HCC International (TMHCCI)...

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