Customer reviews in claims: the good, the bad and the ugly
Jacqueline Dewey, CEO of Smart Money People. Most companies will say that they value all feedback, both positive and negative....
Read MoreAviva partners with Tractable to boost reviews of motor claims
Aviva has signed an agreement with Tractable to improve the accuracy and efficiency of its UK motor claims. Insurtech company...
Read MoreDoes your firm deserve a 5* rating? What your response to reviews really says about you
If you want to remove complacency and drive improvement, you have to embrace reviews—the good and the bad Andy Cullwick is head of marketing at First4Lawyers...
Read MoreWhat’s your problem? The cause of complaints and how to resolve them
Andy Cullwick, director of marketing at First4Lawyers: How does your business deal with complaints? In today’s digital age, where review...
Read MoreConsumers seeing no improvement from FCA’s Consumer Duty
Lack of impact from FCA Consumer Duty The majority (84%) of consumers report no improvement in how financial providers treat...
Read MoreFCA tackles greenwashing with new rules
In response to growing concerns about greenwashing within the financial services sector, the UK's Financial Conduct Authority (FCA) has implemented...
Read MoreThe crucial role of customer service in insurance
Customer service was the most commented-on aspect of insurance products in 2023, according to reviews left on Smart Money People. It...
Read More37% of UK consumers eye motor insurance switch
A recent survey by Smart Money People reveals that 37% of UK consumers are considering switching their motor insurance provider...
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