21 March 2024

Enhancing customer service in insurance

Andy Brownsell, commercial director, Starpeak Insurance Solutions.  Small and Medium Enterprises (SMEs) in the UK, are predicted to see a 15%...

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20 October 2021

Are you making your customers happy?

Andy Cullwick, head of marketing at First4Lawyers, reveals the results of the Making Your Customers Happy whitepaper, a look at how personal injury and...

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15 September 2021

How important are review sites?

Utilised well, online customer review sites provide an outlet for satisfied customers to rate great experiences, and an opportunity for law firms to learn from those...

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26 August 2021

No more excuses for poor customer service

The winners will be those who looked ahead, adjusted as quickly as possible to the pandemic and continued to deliver...

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24 June 2021

Guidewire research finds room for improvement in insurer-customer relationship

Guidewire Software has released Love, Hate or Indifference, its 2021 insurance attitudes study. Findings indicate that the relationship between UK...

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26 May 2020

AXA Partners launches digital portal for home emergency claims

AXA Partners has launched a new online customer journey to manage home emergency claims.  Home Manager was developed in response...

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30 March 2020

Consumer Intelligence: Insurers proving to be poor communicators

New research from Consumer Intelligence has revealed that people are more likely to have heard from fast food companies and...

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14 February 2020

DAC Beachcroft launches digital animation solution to demystify the claims process

Law firm DAC Beachcroft has launched two new products, developed in its claims research and development hub, to guide and...

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