Customer service Archives

21 March 2024

Enhancing customer service in insurance

Andy Brownsell, commercial director, Starpeak Insurance Solutions. Small and Medium Enterprises (SMEs) in the UK, are predicted to see a 15%...

20 October 2021

Are you making your customers happy?

Andy Cullwick, head of marketing at First4Lawyers, reveals the results of the Making Your Customers Happy whitepaper, a look at how personal injury and...

15 September 2021

How important are review sites?

Utilised well, online customer review sites provide an outlet for satisfied customers to rate great experiences, and an opportunity for law firms to learn from those...

26 August 2021

No more excuses for poor customer service

The winners will be those who looked ahead, adjusted as quickly as possible to the pandemic and continued to deliver...

24 June 2021

Guidewire research finds room for improvement in insurer-customer relationship

Guidewire Software has released Love, Hate or Indifference, its 2021 insurance attitudes study. Findings indicate that the relationship between UK...

26 May 2020

AXA Partners launches digital portal for home emergency claims

AXA Partners has launched a new online customer journey to manage home emergency claims. Home Manager was developed in response...

30 March 2020

Consumer Intelligence: Insurers proving to be poor communicators

New research from Consumer Intelligence has revealed that people are more likely to have heard from fast food companies and...

14 February 2020

DAC Beachcroft launches digital animation solution to demystify the claims process

Law firm DAC Beachcroft has launched two new products, developed in its claims research and development hub, to guide and...

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Claims Media is the definitive resource for professionals operating in the UK’s claims sector.

Claims Media reports on and analyses the claims sector through online and physical channels, while recognising its best and brightest stars and brands for their achievements and dedication to clients.

Customer service

Enhancing customer service in insurance

Are you making your customers happy?

How important are review sites?

No more excuses for poor customer service

Guidewire research finds room for improvement in insurer-customer relationship

AXA Partners launches digital portal for home emergency claims

Consumer Intelligence: Insurers proving to be poor communicators

DAC Beachcroft launches digital animation solution to demystify the claims process

AXA XL launches dedicated business unit to scale prevention services

Demand grows for clinical case managers as healthcare professionals seek holistic career paths

Nexus strengthens management liability capability with a senior hire

Breeze Insurance Chief Warns Cargo War Cover Is Falling Behind Modern Conflict Risk

Home insurers pay out £846 million to support households

Temple Legal Protection announces board appointment for Sean Fayle

About Us

Customer service

Enhancing customer service in insurance

Are you making your customers happy?

How important are review sites?

No more excuses for poor customer service

Guidewire research finds room for improvement in insurer-customer relationship

AXA Partners launches digital portal for home emergency claims

Consumer Intelligence: Insurers proving to be poor communicators

DAC Beachcroft launches digital animation solution to demystify the claims process

and receive all of the latest insurance claims news via our weekly newsletter

AXA XL launches dedicated business unit to scale prevention services

Demand grows for clinical case managers as healthcare professionals seek holistic career paths

Nexus strengthens management liability capability with a senior hire

Breeze Insurance Chief Warns Cargo War Cover Is Falling Behind Modern Conflict Risk

Home insurers pay out £846 million to support households

Temple Legal Protection announces board appointment for Sean Fayle

About Us

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and receive all of the latest insurance claims news via our weekly newsletter