Hiscox selects ARAG following home emergency review

Specialist global insurer Hiscox has selected leading legal expenses and assistance provider ARAG to supply home emergency cover to a significant segment of its home insurance customers.

The decision follows a market review conducted by Hiscox and will result in ARAG delivering a bespoke product to more than 30,000 Hiscox mid and high net worth policyholders.

“Clearly, we had to offer something pretty special for Hiscox,” said ARAG head of sales, Andy Talbot.

“The cover is much wider than a normal home emergency policy, with fewer exclusions and all supported by an outstanding level of claims service. I’m obviously delighted to extend the relationship that we have started to build with such an iconic insurance brand.”

Phil Thorn, head of Direct Home Insurance at Hiscox added: “We have been working with ARAG for two years now, during which they have demonstrated the flexibility and innovation that we need to deliver the best possible product to our customers, as well as the very high levels of service that Hiscox policyholders rightly expect.

Mark Dugdale