2 August 2021

Latest appointments: McLarens and PremFina

McLarens boosts TPA offering with new team of senior leaders and PremFina names Sharon Bishop as UK and Ireland CEO—read...

Read More
30 July 2021

Verex Group brings branded insurance and connected services to Renault, Dacia, Alpine and Nissan

Verex Group, a specialist in vehicle manufacturer insurance and accident management, has agreed a new expanded contract with RCI Financial...

Read More
29 July 2021

Uncertain trends persist in online search

Andy Cullwick, head of marketing at First4Lawyers, analyses the impact of Covid-19 and whiplash reform on work and road traffic...

Read More
28 July 2021

Ecclesiastical launches new solution to protect iconic properties

Ecclesiastical Insurance has launched a new technology proposition, Ecclesiastical Smart Properties, to protect some of the UK’s most iconic properties....

Read More
27 July 2021

Aon and Willis Towers Watson call off merger

Aon and Willis Towers Watson have agreed to terminate their proposed merger in response to anti-competition concerns in the US....

Read More
26 July 2021

Brokers can track claim progress live on Allianz Claims Hub

Allianz Insurance has added present position trackers to its Claims Hub, allowing brokers to get live status updates on five...

Read More
22 July 2021

Car insurance premiums fall to lowest level in more than five years

Comprehensive car insurance premiums have fallen by 12% (£71) since Q2 2020, with UK motorists now paying £522 on average,...

Read More
21 July 2021

HCML launches digital rehabilitation pathway in wake of whiplash reforms

HCML, a provider of rehabilitation and case management solutions, has launched an end-to-end fast-track digital rehabilitation pathway that brings online...

Read More
20 July 2021

Allianz Insurance supports new police taskforce to fight construction machinery theft

Allianz Engineering is one of the insurance companies backing the new agricultural and construction equipment (ACE) specialist police unit. As...

Read More
19 July 2021

Legal tech provider Lavatech reports 130% revenue growth

Specialist mobile app company Lavatech, which secured a minority private equity investment from Inflexion just over 12 months ago, has...

Read More
16 July 2021

Claims Consortium Group director joins Society of Claims Professionals advisory board

Claire Lashbrook, director of operations and third-party administration at Claims Consortium Group, has joined the advisory board of the Society...

Read More
15 July 2021

Allianz restructures personal and commercial insurance businesses

Allianz is undertaking a strategic restructuring of its operations to create distinct personal and commercial insurance businesses supported by a...

Read More
14 July 2021

Co-op Insurance reveals the hotspots for car theft across the UK

Co-op Insurance has released the results of an extensive car theft study, revealing London as the car crime hotspot of...

Read More
13 July 2021

Consumer Intelligence finds uptick in telematics provision for older drivers

The latest Consumer Intelligence Car Insurance Price Index shows that 20% of the five cheapest quotes for drivers aged 25...

Read More
12 July 2021

Insurance claims appointments: Sedgwick, Allianz Insurance, Marsh

Sedgwick appoints Colleen Spence as UK head of data science, Allianz Insurance recruits new head of motor claims and Marsh...

Read More
9 July 2021

The AA strikes digital household claims deal with Synergy Cloud

The AA has forged a new partnership with specialist claims data and technology provider Synergy Cloud for a new software-as-a-service...

Read More
8 July 2021

Minster Law and esure enter motor legal services partnership

Insurance legal services firm Minster Law has agreed an exclusive five-year partnership with esure Group to service motor personal injury...

Read More
7 July 2021

HSB reports 100% increase in operational plant fire claims in 2020

HSB, the specialist engineering and technology insurer, saw UK construction plant fire claims double in 2020.   A review of claims...

Read More
6 July 2021

AXIS Insurance announces sponsorship to support victims of cyber crime

Bermuda-based AXIS Insurance, the specialty insurance business segment of AXIS Capital, is supporting UK-based The Cyber Helpline in an effort...

Read More
5 July 2021

CII appoints Aston Lark CEO as president

The Chartered Insurance Institute (CII) has appointed Aston Lark chief executive officer Peter Blanc as president for 2022. Blanc leads...

Read More
2 July 2021

DAC Beachcroft partners with Markel on innovative mentoring initiative

International law firm DAC Beachcroft has partnered with global insurer Markel Insurance to launch an innovative joint mentoring initiative called...

Read More
1 July 2021

EQL launches Phio Engage into insurance market

EQL, a UK health technology business, has launched Phio Engage, a self-care app for people needing musculoskeletal (MSK) care, into...

Read More
30 June 2021

Ford teams up with By Miles to offer pay-by-mile car insurance

Ford is working with pay-by-mile car insurance provider By Miles to help its customers who are no longer making a...

Read More
29 June 2021

BLM secures fundamental dishonesty finding

A driver who exaggerated his injuries and falsely claimed his children were in the car at the time of his...

Read More
29 June 2021

Hiscox settles with Covid claims group

Hiscox has reached a settlement with the Hiscox Action Group (HAG) following the Supreme Court's ruling in January. HAG, which...

Read More
25 June 2021

Fenchurch Law joins City law firms in commitment to levelling up on social mobility

A group of City law firms including Fenchurch Law, the firm working exclusively for policyholders and brokers on insurance coverage...

Read More
24 June 2021

Guidewire research finds room for improvement in insurer-customer relationship

Guidewire Software has released Love, Hate or Indifference, its 2021 insurance attitudes study. Findings indicate that the relationship between UK...

Read More
23 June 2021

Abacai strengthens senior team with key leadership hires

Abacai Group, the next-generation insurtech disruptor, has made six new appointments to its senior leadership team. Hand-picked from across the...

Read More
22 June 2021

Handl Group launches full suite of services for insurers through new brand

Insurance claims services provider handl Group has launched a new full service proposition for insurers dealing with the impact of...

Read More
21 June 2021

Insurance claims appointments: McLarens, First4InjuryClaims, QuestGates

McLarens has expanded its major loss practice, First4InjuryClaims appoints head of legal practice and QuestGates strengthens unit dedicated to handling...

Read More
18 June 2021

Covéa Insurance and Vitality launch VitalityCar

Covéa Insurance and Vitality have launched a new direct-to-consumer car insurance proposition that incentivises and rewards good driving and enables...

Read More
17 June 2021

Nuvalaw launches claims resolution platform with Trust Arbitration

Nuvalaw, a legal technology company focused on insurance, and alternative dispute resolution (ADR) specialist Trust Arbitration have launched a solution...

Read More
16 June 2021

ABI and Flood Re urge continued upkeep of UK flood defences

A joint report published by the Association of British Insurers (ABI) and Flood Re ahead of the UK government’s consultation...

Read More
15 June 2021

New online claims portal, same old rhetoric

Qamar Anwar, managing director at First4Lawyers, comments on the reaction to the new online claims portal that launched on 31...

Read More
14 June 2021

CPP Group UK to handle 24/7 key insurance claims for NPA Insurance

CPP Group UK, the managing general agent and insurance product and services provider, has partnered with NPA Insurance (NPAI) to...

Read More
10 June 2021

The power of combined claims data to identify fraud

LexisNexis Precision Claims for Home can help build a faster, more seamless quote and claims experience, and boost fraud detection,...

Read More
9 June 2021

Direct Line Group launches new self-serve platform for motor lines products

Direct Line Group has launched a new technology platform for Direct Line, Churchill and Privilege motor customers. The platform is...

Read More
8 June 2021

DAC Beachcroft launches motor whiplash reforms microsite

Law firm DAC Beachcroft has launched a new online platform to support insurers’ claims teams in navigating their way through...

Read More
7 June 2021

Insurance claims appointments: ARAG, McLarens, Berkshire Hathaway Specialty Insurance

ARAG appoints Heather Wilmot, McLarens strengthens third-party administration offering and Berkshire Hathaway Specialty Insurance recruits Nikki Nagra—read about all the...

Read More
4 June 2021

VCs back ‘team of scientists’ Urban Jungle for £8m

Urban Jungle, an insurtech company that uses data and machine learning to detect fraud and increase access to insurance, has...

Read More
3 June 2021

Aviva reveals increase in insurance fraud detection rates

Aviva uncovered more than 12,000 instances of claims fraud in 2020, worth more than £113 million. That’s more than 19,000...

Read More
2 June 2021

LexisNexis Risk Solutions study reveals home insurance challenges

The extent of the challenge that home insurance providers confront in pricing insurance accurately and reducing exposure to fraud has...

Read More
1 June 2021

Slater and Gordon launches micase Road Traffic Accident

Slater and Gordon has launched miplatform, a suite of legal services in a single fully-featured digital product that will initially...

Read More
31 May 2021

Whiplash reforms come into force

New rules on whiplash claims came into force on 31 May 2021. The reforms include a new user-friendly online portal...

Read More
28 May 2021

ThingCo identifies failure to disclose commercial uses

ThingCo, the telematics insurtech, has estimated that as much as 5% of new private/domestic motor insurance policies are currently being...

Read More
27 May 2021

Jon Dye to step down from Allianz role

Jon Dye is stepping down as chief executive officer of Allianz at the end of November. He will be succeeded...

Read More
26 May 2021

Minster Law pilot shows ADR is the way forward for resolving personal injury claims

Alternative dispute resolution (ADR) in minor personal injury claims will eventually become the standard means of finalising cases where settlement...

Read More
25 May 2021

Claimspace ADR pilot scores highly on costs and timing

An alternative dispute resolution (ADR) pilot scheme for minor injury claims has achieved average settlement times of 6.7 days and...

Read More
24 May 2021

Huw Evans to stand down from ABI in December 2021

Huw Evans will move on from his role as director general of the Association of British Insurers (ABI) at the...

Read More
21 May 2021

FMG selects DWF 360 EvoClaim claims management solution

FMG, the provider of fleet incident management and specialist vehicle recovery services, has chosen DWF and its 360 claims management...

Read More
20 May 2021

Allianz and SYNETIQ automate green parts sourcing

Allianz Insurance and salvage and recycling company SYNETIQ have launched a digital platform that helps vehicle repairers source green parts....

Read More
19 May 2021

Covid restrictions drive van insurance premiums down 2% in 12 months

Covid-19 lockdown restrictions have played their part in lowering the cost of van insurance over the past 12 months. Premiums...

Read More
18 May 2021

LexisNexis Risk Solutions partners with Mercedes-Benz

LexisNexis Risk Solutions is working with Mercedes-Benz Connectivity Services to help the car manufacturer’s customers across Europe benefit from personalised...

Read More
17 May 2021

Insurance claims appointments: Crawford & Company, ThingCo, Allianz, Autoglass

Crawford promotes Emma Parr, ThingCo appoints head of business development, Allianz Insurance creates new claims role, and Autoglass names national...

Read More
14 May 2021

MGAA and ACSO strike partnership

Trade bodies the Managing General Agents Association (MGAA) and the Association of Consumer Support Organisations (ACSO) have agreed a joint...

Read More
13 May 2021

Smith Partnership chooses DAS UK for clinical negligence product

After-the-event (ATE) insurance specialist DAS UK Group will provide a bespoke clinical negligence product for clients of law firm Smith...

Read More
12 May 2021

Time will tell on whiplash reform promises and impact on claimants

With the Official Injury Claim portal almost upon us, Qamar Anwar, managing director at First4Lawyers, discusses promises made and possible...

Read More
11 May 2021

Devonshires creates personal injury law firm following merger

National law firm Devonshires has merged its clinical negligence department with pioneering barrister-led firm PI Law Direct to create Devonshires...

Read More
10 May 2021

Carrot teams up with RoadHow to support new drivers and plug the Covid learning gap

Carrot Insurance has teamed up with RoadHow, a new, app-based, AI-powered driver coaching platform, to offer all of its customers...

Read More
7 May 2021

The Floow and Direct Line expand telematics partnership

Global telematics provider The Floow has expanded its partnership with Direct Line Group with the launch of a smartphone app-only...

Read More
6 May 2021

WeatherNet joins Claims Consortium Group via Synergy Cloud

Technology and data company Synergy Cloud has acquired the majority stake in WeatherNet from Sedgwick. The deal was completed on...

Read More
6 May 2021

Allianz and LV= General Insurance appoint claims panels following joint review

Allianz Insurance and LV= General Insurance (GI) have appointed Keoghs, DWF and BLM to their legal panels for claims, following...

Read More
4 May 2021

Insurance claims appointments: CPP Group, Towergate Insurance Brokers, Minster Law, Coplus

CPP Group appoints new chief executive officer, Towergate Insurance Brokers expands its Welsh claims team, Maggie Game joins Minster Law,...

Read More
30 April 2021

ABI reveals record quarterly fall in the cost of motor insurance

The average price motorists paid for their motor insurance in Q1 2021 showed its biggest quarterly fall, currently standing at...

Read More
29 April 2021

Reach launches new services for head trauma cases

Neuro rehab specialist Reach Personal Injury Services has launched a new service to spot early warning signs in head trauma...

Read More
28 April 2021

McLarens launches independent surveying business

Global insurance services provider McLarens has launched Brawdia, an independent building and construction consultancy, offering insurance-related surveying services across the...

Read More
27 April 2021

New CRU data shows continuing decline in motor claims

Motor claims fell to just over 107,000 during the first three months of the year, according to the latest Compensation...

Read More
26 April 2021

Covéa Insurance chooses DAS UK for cyber product

Covéa Insurance has chosen specialist legal expenses insurer DAS UK Group to provide a cyber insurance product as part of...

Read More
23 April 2021

ABI reaffirms insurers’ support for office home-workers

A pledge made over a year ago by insurers to support customers adapting to working from home will continue permanently,...

Read More
22 April 2021

Allianz reveals insurance fraud reached £65.8m in 2020

Allianz Insurance detected a record £65.8 million worth of insurance fraud in 2020, as it took on claims farmers, rogue...

Read More
21 April 2021

CII presidents unite to explore unmet needs

The Chartered Insurance Institute (CII) has created a president’s forum to explore customer needs that are not currently being fully...

Read More
20 April 2021

UK car insurance premiums down by 14% in last 12 months

Comprehensive car insurance premiums have fallen by 14% (£87) since Q1 2020, with UK motorists now paying £538 on average,...

Read More
19 April 2021

RAC extends CPP Group partnership and adds breakdown to Acturis

The RAC has extended its partnership CPP Group UK. Alongside its existing suite of services, CPP has been chosen to...

Read More
16 April 2021

Aon provides supply chain protection for global Covid-19 vaccine shipments

Aon has introduced a new solution, through broad industry collaboration, that will provide supply chain protection for global Covid-19 vaccine...

Read More
15 April 2021

LV= GI launches new ethical standard for its branded bodyshop repair network

LV= General Insurance (LV= GI) has launched a new ethical standard for its branded bodyshop repair network. As the first...

Read More
14 April 2021

Sedgwick study reveals resilience measures will cut the cost of flood claims

Sedgwick and the University of the West of England have released the findings of a study into the cost and...

Read More
13 April 2021

Google page experience and what it means for personal injury marketing

Andy Cullwick, head of marketing at First4Lawyers, outlines upcoming changes from Google that will affect how personal injury service providers...

Read More
12 April 2021

RAC Insurance sets up in-house personal lines broker

RAC Insurance has set up its own in-house insurance intermediary in an important step towards fulfilling its ambition of exceeding...

Read More
9 April 2021

MoneySuperMarket reports sharp drop in cost of car insurance premiums

Car insurance prices have fallen sharply to reach their lowest point since 2014, according to new research from MoneySuperMarket, with...

Read More
8 April 2021

Premium Choice chooses ThingCo for new telematics proposition

Independent insurance broker Premium Choice is planning to exploit next-generation telematics technology, including Amazon Alexa-powered Voice, to support the launch...

Read More
7 April 2021

MB&G Insurance Services implements DWF 360 claims management technology

Insurance and warranty provider MB&G Warranty Insurance Services has chosen DWF 360's claims management software, EvoClaim, to improve its customers'...

Read More
6 April 2021

Sedgwick partners with John Lewis to offer claims solution for home insurance

Sedgwick has struck a new strategic partnership with John Lewis to provide an innovative claims service for its new home...

Read More
1 April 2021

Insurance claims appointments: Sedgwick, Allianz, MIS, McCarron Coates

Sedgwick appoints head of fraud data, Allianz Insurance names new head of Milton Keynes claims handling centre, McKenzie Intelligence Services...

Read More
31 March 2021

Lloyd’s reports £900 million loss for 2020

Lloyd’s has reported an aggregated market loss of £900 million for 2020 (2019: £2.5 billion profit), including net incurred Covid-19...

Read More
30 March 2021

Cazana works with Somerset Bridge on new automotive data

Cazana, data provider to the insurance sector, is working with claims handling company and managing general agent Somerset Bridge to...

Read More
29 March 2021

Official Injury Claim is coming, but how will consumers find out?

The Official Injury Claim portal launches in May, but what does the general public know about it? Qamar Anwar, managing...

Read More
26 March 2021

Personal injury firms’ post-whiplash reform strategies

As the personal injury sector prepares for life after the whiplash reforms, inCase examines the technologies and strategies being put...

Read More
25 March 2021

DAC Beachcroft and Aviva conclude 2,000+ fraudulent motor claims in 2020

DAC Beachcroft’s counter fraud team helped Aviva Insurance avoid paying out more than £12 million on fraudulent motor claims last...

Read More
24 March 2021

FCA reveals value of business interruption claim payments made after test case ruling

The Financial Conduct Authority (FCA) has revealed that approximately £472 million has been paid out in interim and final business...

Read More
22 March 2021

Kennedys IQ introduces AI technology to end-to-end portal claim management solution

Kennedys IQ, the technology company from law firm Kennedys, has taken its solution for compensators to the next level by...

Read More
19 March 2021

Insurance claims appointments: Cobalt Solutions, IMS, Thompsons Solicitors

Steve Molloy has joined Cobalt Solutions, IMS has appointed Paul Stacy and Thompsons Solicitors has brought in a new senior...

Read More
18 March 2021

GRiD figures reveal value of employer-sponsored group life insurance payouts in 2020

Employer-sponsored group life insurance policies paid out almost £100 million in 2020 to cover Covid-19 claims, according to Group Risk...

Read More
17 March 2021

Wrisk and the RAC introduce ‘truly pioneering’ Pay by Mile car insurance

Insurtech company Wrisk has partnered with the RAC to launch Pay by Mile, a monthly subscription-based car insurance product allowing...

Read More
16 March 2021

Handl Group launches new credit hire business, Kirsty McKno to lead

Handl Group is launching a new credit hire business that will aim to improve access to mobility for customers following...

Read More
15 March 2021

ABI motor insurance figures reveal drop in settled claims

Motor insurers settled fewer claims in 2020 as a result of the impact of lockdown on road usage, according to...

Read More
12 March 2021

Agria Pet Insurance chooses DWF 360’s EvoClaim to support growth

Agria Pet Insurance has implemented DWF 360's claims and insurance policy management software, EvoClaim, to replace its legacy end-to-end insurance...

Read More
11 March 2021

Ashtons Legal joins Major Trauma Group

Ashtons Legal has joined law firms in the Major Trauma Group to bolster ambitions of providing holistic support to survivors...

Read More
10 March 2021

Average home insurance premiums drop 1.2% despite rise in accidental damage claims

Homeowners across the UK have seen a 1.2% drop in average home insurance premiums thanks to a reduction in break-ins...

Read More
9 March 2021

The transformation of claims through data

Applying data enrichment at point of claim as well as at quote could transform the claims process and help improve...

Read More
8 March 2021

The AA partners with e2e for salvage management

The AA has moved its salvage management requirements to e2e Total Loss Vehicle Management in a new, sole supplier partnership....

Read More
5 March 2021

Insurance claims appointments: MCE Insurance, Hudgell Solicitors, Chubb, Woodgate & Clark

MCE Insurance appoints Rachel Bennett, Hudgell Solicitors recruits Theresa Greenwood, Chubb hires Richard Shanks, and Woodgate & Clark brings in...

Read More
4 March 2021

FCA issues guidance for proving Covid-19 presence when making business interruption claims

The Financial Conduct Authority (FCA) has published guidance to assist policyholders with proving the presence of Covid-19 when citing the...

Read More
3 March 2021

Classic car specialist Hagerty secures claims and financial data partner to support UK growth

Classic car and motorbike insurance specialist Hagerty has selected LexisNexis Risk Solutions as its data partner to support its growth...

Read More
2 March 2021

Mind Right aims to transform provision of psychological rehab for personal injury cases

Mind Right, handl Group's new generation psychological services provider that aims to change how treatment is accessed and delivered by...

Read More
1 March 2021

Claim Metrics receives major update

Willis Towers Watson has released an updated version of Claim Metrics, a bespoke motor claims benchmarking platform for UK personal...

Read More
26 February 2021

Whiplash reforms legislation confirms 31 May launch

Legislation enacting whiplash reforms will come into force on 31 May, paving the way for the launch of the small...

Read More
24 February 2021

CII New Generation Claims group explains how to apply for flooding grants

The Chartered Insurance Institute’s (CII) New Generation Claims group has produced a leaflet to help individuals whose homes and businesses...

Read More
23 February 2021

Personal injury reforms only a job part-done

The reforms to date represent only a job part-done in building effective fraud resilience into the personal injury claims process,...

Read More
22 February 2021

ABI members expect to pay up to £2.5 billion for Covid-19

Members of the Association of British Insurers (ABI) expect to pay up to £2.5 billion for Covid-19 insurance claims incurred...

Read More
19 February 2021

Insurance claims appointments: Hannah Dixon joins Sedgwick

Hannah Dixon joins Sedgwick, Copart UK appoints Richard Howe and Mactavish recruits Tom White—read about all the latest appointments in...

Read More
18 February 2021

Weather patterns prove reliable home emergency cover is key

Legal insurance provider ARAG looks back at 2020 to see whether the pandemic and subsequent lockdowns affected claims numbers, as...

Read More
17 February 2021

LV= General Insurance reveals rise in accidental damage claims

LV= General Insurance saw a spike in accidental damage claims last month as a result of lockdown and more time...

Read More
16 February 2021

How claims data can speed up the handling process

As the volume of claims data grows, the insights we can derive will grow too to help understand more about...

Read More
15 February 2021

ACSO calls for lawtech adoption to ensure better civil justice

Organisations working in civil justice will wither unless they adopt lawtech, according to a new report from the Association of...

Read More
12 February 2021

Allianz pays out on 75% of covered business interruption claims

Allianz Insurance has made 1,832 interim and final payments to policyholders on covered business interruption claims, representing 75% of the...

Read More
11 February 2021

Rooster Insurance’s app-based test-and-drive approach promises cheaper quotes

New insurer Rooster Insurance claims it can reduce the cost of motor premiums by up to 40% through an app-based...

Read More
10 February 2021

Marketing is crucial during an uncertain 2021

Future-proofing your claims business by having a solid marketing foundation will reap its own rewards, says Andy Cullwick, head of...

Read More
9 February 2021

McLarens recruits cyber and technology leader

Loss adjusting firm McLarens has recruited Nigel Collins to lead its cyber and technology offering in the UK and Ireland....

Read More
8 February 2021

First4Lawyers to launch personal injury law firm for RTA claims

First4Lawyers, the independent legal marketing collective, is planning to launch its own law firm to handle insurance claims arising from...

Read More
4 February 2021

Marmalade calls for car theory test refunds

Young driver insurer Marmalade is calling on the insurance industry to support learner drivers by refunding the cost of their...

Read More
3 February 2021

inCase legal app developer achieves 80% increase in revenue

Lavatech, the Manchester-based developer of the inCase legal app, has nearly doubled its revenue in the first six months of...

Read More
2 February 2021

Flood Re welcomes proposals to boost flood resilience

Flood Re has welcomed UK government plans to consult on proposals to provide further support for flood resilience measures, including...

Read More
1 February 2021

Thomas Miller Specialty moves claims handling to Newcastle

Thomas Miller Specialty has moved its claims operations to Newcastle following a strategic review of its operations in Hamburg, Germany....

Read More
28 January 2021

Restoration over replacement reduces multi-trade teams and ensures safety, says Plastic Surgeon

Plastic Surgeon is working hard to educate the insurance industry to change its approach to restoration over replacement after receiving...

Read More
26 January 2021

Business interruption claims must be met ‘in full as soon as possible’

It is critical that insurers pay all valid business interruption claims in full as soon as possible, following the Supreme...

Read More
25 January 2021

MCE Insurance career development graduate becomes head of claims

Motorcycle specialist MCE Insurance has appointed Abigail Griffiths as head of claims. Having joined MCE in 2014 as a customer...

Read More
22 January 2021

Sedgwick invests in counter-fraud technology to support new leaders

Sedgwick is investing in technology to strengthen its fraud investigation services, following the appointment of several new leaders. The new...

Read More
21 January 2021

Zurich offers free counselling to flooding claimants

Zurich is offering free counselling to UK customers hit by flooding as it warns of the devastating impact of extreme...

Read More
20 January 2021

Are you ready to take on the personal injury reforms?

Integrating inCase into your case management system will help to reduce the amount of time being spent per case and...

Read More
19 January 2021

It’s time for the government to listen on whiplash reforms

With the long-awaited whiplash reforms and portal delayed again, what does the MoJ still need to do before they finally...

Read More
18 January 2021

Rehab provider Reach Personal Injury Services joins handl Group

Reach Personal Injury Services is the latest company to join handl Group. Reach was established in 1994 to provide a...

Read More
15 January 2021

Supreme Court backs policyholders in major business interruption win

Insurers' appeals against the business interruption test case brought by the Financial Conduct Authority (FCA) failed at the final hurdle...

Read More
14 January 2021

Woodgate & Clark targets UK growth with Quadra acquisition

Van Ameyde Group company Woodgate & Clark is eying 20% growth over the next two to three years after acquiring...

Read More
12 January 2021

Whiplash reforms and portal coming in May

The long-awaited whiplash reforms and portal will come into force in May after the Ministry of Justice (MoJ) delayed their...

Read More
11 January 2021

Ecclesiastical encourages churches to take steps to avoid metal theft

Specialist insurer Ecclesiastical is encouraging churches to protect their premises following a spate of lead thefts caused more than £2...

Read More
7 January 2021

Zurich Insurance: personal injury claimants waiting for ‘£240 million in potential compensation’

Personal injury claimants are awaiting up to £240 million in potential compensation with waiting times for court hearings reaching 62...

Read More
6 January 2021

Personal injury faces tough year as whiplash reforms approach

This year is going to force many personal injury businesses to carefully consider their strategy as the whiplash reforms challenge...

Read More
5 January 2021

D’oh! A deer! Aviva highlights the most unusual claims of 2020

Potatoes, deer, hens, sneezing, spiders and soup were all causes of some of the more unusual insurance claims that Aviva...

Read More
4 January 2021

Co-op Insurance runs claims operation of underwriting arm on RDT Landscape

The Markerstudy-owned underwriting arm of Co-op Insurance is running its claims operation on RDT's general insurance solution, Landscape. Markerstudy, a...

Read More
23 December 2020

Marine Judge reveals speed of process is the biggest challenge facing claims managers

New research from Marine Judge, the artificial intelligence-driven marine insurance platform, reveals that 44% of managers involved in maritime insurance...

Read More
21 December 2020

Marmalade launches pay-as-you-go policy for young drivers

A new pay-as-you-go offering for young drivers from Marmalade will allow policyholders to pay specifically for the miles they use...

Read More
18 December 2020

Coronavirus presence subject of FCA business interruption consultation

The Financial Conduct Authority (FCA) is running a consultation on how the presence of coronavirus may be proved when making...

Read More
17 December 2020

London FOIL appoints Ling Ong as president

Ling Ong, partner at Weightmans, has been appointed as the new president of London FOIL and will lead the organisation...

Read More
16 December 2020

Society of Claims Professionals praises how profession adapted to Covid-19

The entire insurance profession adapted to the challenges of Covid-19 by showing “an incredible amount of intuition and entrepreneurship”, according...

Read More
15 December 2020

Online ADR provider Autoresolutions joins handl Group

Autoresolutions, a provider of online alternative dispute resolution (ADR) for credit hire claims, has joined handl Group. The online ADR...

Read More
14 December 2020

Whiplash reforms: what comes next?

It is up to all of us to ensure personal injury and clinical negligence claimants have a route to justice...

Read More
11 December 2020

City of London can become global cyber insurance hub

The City of London must ensure the UK takes a lead in setting standards that underpin cyber insurance products and...

Read More
10 December 2020

CII issues transparency guide for insurance professionals

Recently issued guidance from the Chartered Insurance Institute (CII) aims to help insurance professionals close the gap between what customers...

Read More
9 December 2020

GlobalData: Covid-19 causes SME motor cancellations

Small and medium-sized enterprises (SMEs) in the UK are largely cancelling motor insurance policies because of the Covid-19 pandemic, GlobalData...

Read More
8 December 2020

Tesco Underwriting teams up with Netcall to increase claims processing efficiency

Tesco Underwriting and Netcall, a provider of low-code and customer engagement solutions, are working to enhance the insurer's complex claims...

Read More
7 December 2020

Can we avoid RTA claims?

The flow of RTA claims isn't going to stop following reforms next year so personal injury firms need to put...

Read More
4 December 2020

Consumer Intelligence: home premiums decreasing

Home insurance premiums continue to trend downwards as a result of the coronavirus pandemic, analysis from Consumer Intelligence shows. Premiums...

Read More
3 December 2020

AX chief executive Lucy Woods to lead CHO as chair

The Credit Hire Organisation (CHO) has appointed Lucy Woods, chief executive of AX Group, as chair. Woods takes over the...

Read More
2 December 2020

Personal injury sector celebrates at virtual awards ceremony

A host of companies and professionals were recognised as the insurance claims sector's best and brightest at the virtual Personal...

Read More
1 December 2020

Get registered and ready for the Personal Injury Awards 2020

The Personal Injury Awards will reflect the talent, hard work and commitment integral to the prosperity of the personal injury...

Read More
30 November 2020

Four key principles for attracting potential clients

Andy Cullwick, head of marketing at First4Lawyers, offers four key principles that should direct your marketing strategy in the personal...

Read More
30 November 2020

CII survey reveals insurer of last resort warning

More than half of insurance professionals have warned it is not economically sustainable for the government to continue to step...

Read More
26 November 2020

Allianz names Peter Carless as new chief engineer

Peter Carless is taking over as chief engineer at Allianz Engineering, Construction & Power, following the retirement of Martin Butler....

Read More
25 November 2020

ARAG appoints new CFO

Legal expenses and assistance provider ARAG has appointed Simon Barrett as its next chief financial officer, in preparation for the...

Read More
24 November 2020

The claims sector has a problem—is digital transformation the answer?

Customers demand speed and simplicity. Your mature technology and manual processes will eventually force you out of the market. However,...

Read More
23 November 2020

CompareTheMarket to review CMA ruling

CompareTheMarket fundamentally disagrees with the Competition and Markets Authority's (CMA) conclusion that the price comparison website breached competition law. A...

Read More
23 November 2020

Why are personal injury law firms wasting their marketing budgets?

Now is the wrong time for personal injury firms to reduce marketing spend because of Covid-19, writes Qamar Anwar, managing...

Read More
20 November 2020

Insurance claims sector achievements on show at virtual awards ceremony

A host of companies and professionals were recognised as the insurance claims sector's best and brightest at the virtual British...

Read More
19 November 2020

FOIL elects Jennette Newman as president

Clyde & Co partner Jennette Newman is the new president of the Forum of Insurance Lawyers (FOIL). Newman will lead...

Read More
18 November 2020

Live chat arrives on Allianz Claims Hub

A new live chat feature on the Allianz Claims Hub will allow insurance brokers to have an online conversation with...

Read More
17 November 2020

Get registered and ready for the British Claims Awards 2020

The British Claims Awards will reflect the innovation integral to the prosperity of the insurance claims sector on Thursday when...

Read More
16 November 2020

RSA launches new digital FNOL platform for brokers

Insurer RSA is streamlining and simplifying the claims reporting process with a new first notification of loss (FNOL) platform. The...

Read More
13 November 2020

DLB brings Helix forensic vehicle insights to market to reveal critical event data

DLB Investigations has launched a new service that gets to the heart of vehicle DNA. Called Helix, the forensic level...

Read More
12 November 2020

MCE Insurance appoints DAC Beachcroft to manage £40 million claims portfolio

MCE Insurance, a provider of motorcycle and scooter insurance, has appointed law firm DAC Beachcroft to manage its £40 million...

Read More
11 November 2020

Urban Jungle reports soaring bike theft

Claims for bike theft have risen 125% in the past three months, according to the latest data from insurtech company...

Read More
10 November 2020

Premium Credit study finds insurance policy cutbacks as a result of Covid-19

Nearly one in five UK consumers have cancelled or cut back on insurance policies as the financial impact of the...

Read More
9 November 2020

Blanc-led flooding review finds gaps in awareness

The independent review into flood insurance in Doncaster, led by Amanda Blanc, found gaps in people’s awareness of their options...

Read More
6 November 2020

Do virtual assessments have a role as an alternative to face-to-face assessments in quantum cases?

Virtual assessments do have a role in quantum cases but should be appropriate to the claimant’s clinical condition and need,...

Read More
5 November 2020

RSA and RoSPA work to prevent deaths and injuries from accidents

Insurer RSA and the Royal Society for the Prevention of Accidents (RoSPA) are collaborating on a number of initiatives to...

Read More
4 November 2020

BIBA 2021 goes virtual

The British Insurance Brokers’ Association (BIBA) annual conference in 2021 is going virtual. BIBA 2020, scheduled to be held in...

Read More
3 November 2020

Meet the finalists of the British Claims Awards 2020

Discover the shortlisted finalists ahead of the British Claims Awards 2020 on 19 November. More than 50 companies were chosen...

Read More
2 November 2020

Davies Group renews and expands Verisk partnership

Davies Group is continuing to use Verisk's Xactware solutions for property insurance after renewing and expanding their partnership for another...

Read More
30 October 2020

DAC Beachcroft and Admiral secure fundamental dishonesty admission

DAC Beachcroft and insurer Admiral secured an admission of fundamental dishonesty after the first day of a hybrid trial. A...

Read More
29 October 2020

CHO chair Kirsty McKno steps down after four years

Kirsty McKno is stepping down from her role as chair of the Credit Hire Organisation (CHO) after completing her four-year...

Read More
28 October 2020

Minster Law launches INK claims portal

Minster Law has launched INK, a digital portal for personal injury claims serving 16,000 customers since going live in July....

Read More
27 October 2020

EY: home insurance market could fall into unprofitability next year

The UK home insurance market will scrape a profit in 2020 before falling into unprofitable territory in 2021, according to...

Read More
26 October 2020

handl Group strengthens expert witness offering with Tessa Gough & Associates acquisition

Speed Medical Examination Services and Corporé owner handl Group has acquired Tessa Gough & Associates, a specialist in expert witness...

Read More
23 October 2020

Meet the finalists of the Personal Injury Awards 2020

Dozens of leading lights from the personal injury sector in the UK have been named as finalists of the Personal...

Read More
22 October 2020

AXA UK Retail Insurance welcomes new CEO

AXA has appointed Tara Foley as chief executive officer of UK retail insurance. Foley will take up the role on...

Read More
21 October 2020

ACSO: motor injury claims rise but still well below last year

Motor injury claims registered with the Compensation Recovery Unit (CRU) for July to September 2020 are up slightly on the...

Read More
20 October 2020

Watch the 2020 ceremony and celebrate with the entire personal injury sector

The Personal Injury Awards 2020 will be broadcast via claimsmag.co.uk on 1 December at 7pm. The 2020 ceremony is your...

Read More
19 October 2020

QBE on track to reach robotics milestone

QBE is on track to hit a 30,000-tasks-per-week milestone in the robotic processing capabilities of its claims operations. The insurer...

Read More
16 October 2020

Transparency is king for law firms

The direction of travel is clear and transparency now needs to be at the heart of a law firm’s business...

Read More
15 October 2020

British Claims Awards 2020: Register to watch

The British Claims Awards 2020 will be broadcast on claimsmag.co.uk on 19 November at 7pm. Here's why you should register...

Read More
14 October 2020

Public trust worries for insurance profession following BI test case

Two-thirds of insurance professionals feel the Financial Conduct Authority’s (FCA) business interruption case has reduced public trust in the sector,...

Read More
13 October 2020

Cover Genius secures new funding as product insurance interest increases

Insurtech company Cover Genius has raised more than £8.2 million as it expands its product suite and partner network globally....

Read More
12 October 2020

Personal Injury Awards 2020 moves online

The Personal Injury Awards 2020 ceremony will be broadcast online on 1 December, to ensure that the entire sector has...

Read More
9 October 2020

Stait becomes head of claims operations at Allianz

Allianz Insurance has appointed Graham Stait to the position of head of claims operations. In his new role, Stait will...

Read More
8 October 2020

The British Claims Awards 2020 is set to be broadcast online on 19 November

The Covid-19 pandemic is demanding innovation from everyone as we navigate this new normal—and the British Claims Awards Awards is...

Read More
7 October 2020

Direct Line rolls out new services for small businesses and tradespeople

Direct Line has launched two new services for small businesses and tradespeople. Direct Line’s Legal Essentials service will provide small...

Read More
6 October 2020

AGCS reflects on Covid-19 claims impact

Traditional property and liability claims were subdued during national lockdowns, but this was more than outweighed by a surge in...

Read More
5 October 2020

Carpenters hires Andy Thornley to lead public affairs

Insurance and legal services provider Carpenters Group has appointed Andy Thornley to the new role of head of public affairs....

Read More
1 October 2020

Society of Insurance Broking urges brokers to ensure public liability policies account for Legionnaires’ disease

The Society of Insurance Broking has urged brokers to ensure public liability insurance policies account for Legionnaires' disease.  A good...

Read More
30 September 2020

FCA files leapfrog application in test case

The Financial Conduct Authority (FCA) has paved the way for an expedited appeals process in its business interruption test case...

Read More
29 September 2020

Clear Group acquires Brokerbility Holdings

Independent broker Clear Group has acquired Brokerbility Holdings, the parent company of brands such as BHIB Insurance Brokers and Churchill...

Read More
28 September 2020

Live chat or chatbots? Communication is key

Live chat and chatbots can be used as both a reactive and proactive tool to help with client engagement and...

Read More
25 September 2020

NDML and NTIA urge Hiscox to make interim business interruption payments

Hiscox should begin making interim payments under business interruption policies after the Financial Conduct Authority's (FCA) test case was decided...

Read More
24 September 2020

Willis Re: risk professionals fear cyber attack increase

Risk professionals believe the overall level of cyber attacks will increase as a result of Covid-19, according to a Willis...

Read More
23 September 2020

Activate Group to invest £15 million to expand vehicle repair division

Activate Group is investing £15 million to expand its body shop division, Activate Accident Repair. Activate Group says the investment...

Read More
22 September 2020

Direct Line Group begins LeakBot rollout to UK high-net-worth home insurance customers

LeakBot has struck a strategic partnership with UK insurer Direct Line Group to offer leak detection technology to its high-net-worth...

Read More
21 September 2020

Litigation lawyer joins Hugh James

A litigation lawyer has joined Hugh James, in a boost to the firm’s claimant teams in London. Kevin Grealis brings...

Read More
18 September 2020

Ageas and Road Safety Foundation call for investment

Investment of £1.2 billion on 5,267km of roads across Britain could prevent more than 8,000 deaths and serious injuries over...

Read More
17 September 2020

AXA Partners extends partnership with Coverwise

AXA Partners in the UK and Ireland has entered into a new long-term contract with travel insurer Coverwise. Expanding on...

Read More
16 September 2020

Allianz and Keoghs clarify fundamental dishonesty

Allianz and Keoghs have won a High Court appeal that provides important guidance on costs for dismissed claims where fraud...

Read More
15 September 2020

FCA declares victory for business interruption policyholders

The High Court has backed policyholders in the business interruption test case brought against insurers that refused to honour Covid-19...

Read More
14 September 2020

Lloyd’s to pay out £5 billion in Covid-19 claims

Lloyd's of London expects to pay out up to £5 billion in Covid-19 claims, as a strong capital and solvency...

Read More
11 September 2020

Society of Insurance Broking reveals plans for third year

The Society of Insurance Broking has revealed plans to offer support to brokers on the long road to recovery from...

Read More
10 September 2020

Home claims data can build a clearer picture of risk

In a Covid-19 world, market-wide claims data could be an ally for home insurance providers and their claims teams, writes...

Read More
9 September 2020

The Floow and Direct Line Group release app-only telematics product

Telematics company The Floow and Direct Line Group have launched an app-only telematics insurance initiative in the UK market. The...

Read More
8 September 2020

CII to move to the Walkie Talkie in 2021

The Chartered Insurance Institute (CII) will take office space at 20 Fenchurch Street, known as the 'Walkie Talkie', in early...

Read More
7 September 2020

Fraudulent claims increased last year, says ABI

Insurers uncovered 107,000 fraudulent insurance claims worth £1.2 billion last year, according to the Association of British Insurers (ABI). Detected...

Read More
4 September 2020

What marketing can tell us about the outlook for claims leads

Claims leads took a hit when the pandemic struck, but activity is now much stronger than a couple of months...

Read More
3 September 2020

Zurich appoints new UK CEO

Zurich has appointed a new UK chief executive officer, with the current incumbent set to take the same role in...

Read More
2 September 2020

Lockdown leads to significant fall in motor claims

A drop in car journeys during lockdown resulted in a significant fall in claims during Q2 2020, according to the...

Read More
1 September 2020

ABI members extend Covid-19 pledges

Pledges made by members of the Association of British Insurers (ABI) to support policyholders during the Covid-19 crisis are being...

Read More
28 August 2020

Trade-offs needed to create pandemic policy

The creation of a pandemic policy will require trade-offs to maintain the involvement of insurers without making the product so...

Read More
27 August 2020

Almost half of surveyed CII members feel workplace is Covid-19 secure

Almost half of the 212 Chartered Insurance Institute (CII) members surveyed on social media in July revealed they felt their...

Read More
26 August 2020

Freedom Brokers selects Theo for new telematics product

London-based insurtech ThingCo has secured a contract with Freedom Brokers to provide Theo for the new telematics product Freedom to...

Read More
25 August 2020

Repairs group launches SD Claims service for insurers

The SD Group, one of the largest cosmetic finishing groups in the UK, has launched a new claims service for...

Read More
24 August 2020

Animal Friends data show Labrador as most claimed-for dog breed

Pet insurer Animal Friends has released data from 260,000 claims made last year to help potential dog owners make an...

Read More
21 August 2020

Aviva: 49% of workers are positive about returning to place of work

Half of employed British adults feel positive about the prospect of returning to their place of work after lockdown, according...

Read More
20 August 2020

QBE returns £10.6 million to motor fleet customers

QBE has issued £10.6 million in premium rebates to motor fleet customers who have taken vehicles out of service during...

Read More
19 August 2020

Couple sentenced for several fraudulent claims for made up car crashes

A couple who worked together to make a series of false claims for car crashes that never really happened have...

Read More
18 August 2020

Willis Research Network partners with Metabiota to expand pandemic risk expertise

The Willis Research Network has partnered with Metabiota, a risk analytics organisation that specialises in infectious diseases modelling and helps...

Read More
17 August 2020

Hello-Safe: UK health insurers saved £321 million

UK health insurers saved an estimated £321 million during lockdown, as policyholders postponed medical appointments to avoid exposure to Covid-19,...

Read More
14 August 2020

Hiscox Action Group secures expedited arbitration for Covid-19 dispute

The Hiscox Action Group of more than 400 business interruption policyholders and their insurer Hiscox Insurance have agreed to a...

Read More
13 August 2020

Claims culture?

The figures simply don’t support 'claims culture' idea that British society is blighted by ‘epidemic levels’ of whiplash claims, writes...

Read More
12 August 2020

Blink among 10 insurtechs chosen for Lloyd’s Lab

Blink Parametric has earned a place among the 10 insurtechs selected to join the Lloyd’s Lab innovation accelerator programme. Blink...

Read More
11 August 2020

Car insurance claims for cyclists and pedestrians double, finds More Than

The proportion of car insurance claims that insurer More Than has received for bodily injury involving cyclists, pedestrians and motorcyclists...

Read More
10 August 2020

Travelers Europe upgrades cyber insurance product

Travelers Europe has enhanced its cyber insurance product, Travelers CyberRisk, to provide more coverage and risk management solutions to strengthen...

Read More
7 August 2020

Sampo and RMI to acquire Hastings Group for £1.66 billion

Finnish insurer Sampo and South African investment firm RMI have bid £1.66 billion to acquire Hastings Group. RMI already owns...

Read More
6 August 2020

McKenzie Intelligence Services secures European Space Agency contract

McKenzie Intelligence Services, the geospatial imagery and re/insurance intelligence consultancy, has been awarded a contract for a European Space Agency...

Read More
5 August 2020

E-scooters: a balancing act

The risks associated with e-scooters mean that getting them on the road is something of a balancing act, for riders...

Read More
4 August 2020

LV= launches monthly car insurance service

LV= General Insurance has launched a monthly car insurance subscription service in response to changing driving habits and the impact...

Read More
3 August 2020

Direct Line Group acquires London-based insurtech Brolly

Direct Line Group has agreed to acquire Brolly, the London-based insurtech that specialises in flexible, personalised insurance products for the...

Read More
31 July 2020

Access to insurance firmly on insurance brokers’ agenda, says BIBA

The British Insurance Brokers’ Association (BIBA) has formed a multi-sector access to insurance committee to drive forward progress in helping...

Read More
30 July 2020

Car insurance service from honcho arrives on Hapi employee benefits app

More than 475,000 workers across the UK can now access the new insurance service from honcho after the reverse auction...

Read More
29 July 2020

CII calls for action as SMEs worry over policy exclusions

The Chartered Insurance Institute (CII) has revealed actions insurers can take to restore trust in the insurance profession as small...

Read More
28 July 2020

Geoff Jones to lead member support division at MPS

The Medical Protection Society (MPS) has appointed Geoff Jones as executive director of its member protection and support division. The...

Read More
27 July 2020

Allianz: majority of fleet managers have experienced fraud

New research from Allianz Insurance has revealed that 59% of motor fleet managers believe they have experienced fraud, with more...

Read More
24 July 2020

New Lloyd’s syndicate to insure storage and transportation of Covid-19 vaccine

Lloyd’s of London has provisionally approved the creation of a new syndicate designed to insure the storage and transportation of...

Read More
23 July 2020

Endsleigh partners with ingenie Business

Insurance broker Endsleigh Insurance Services has signed a contract with ingenie Business for the provision of an end-to-end telematics, behavioural...

Read More
22 July 2020

GlobalData predicts higher motor premiums

Motor insurance customers in the UK are not expected to see a drop in premiums, even as claims have fallen,...

Read More
21 July 2020

Insurance brokers celebrate at virtual Broker Innovation Awards

A host of insurance brokers and professionals were recognised as the industry's most innovative at the virtual Broker Innovation Awards...

Read More
20 July 2020

NHS Resolution: provision for clinical negligence falls as Covid-19 impact remains unclear

The balance sheet provisions of NHS Resolution for secondary care now stand at £82.8 billion, a slight decrease on the...

Read More
17 July 2020

Car insurance premiums fell 5% in Q2 2020

Comprehensive car insurance premiums fell 5% (£39) in Q2 2020, as lockdown forced drivers off the road. The latest Confused.com...

Read More
15 July 2020

Marmalade and BIBA renew young driver telematics scheme

The British Insurance Brokers’ Association (BIBA) has renewed its member young driver telematics scheme with Marmalade.   The scheme, launched in...

Read More
14 July 2020

Hiscox chooses Praedicat for London market casualty risk modelling

Hiscox has licensed CoMeta and Oortfolio, the AI-driven liability cat risk modelling platforms of Praedicat, for use within its London...

Read More
13 July 2020

Hugh James and ARAG agree wide-ranging ATE insurance arrangement

Law firm Hugh James has signed a long-term agreement with ARAG to use the legal expenses provider’s after-the-event (ATE) insurance...

Read More
10 July 2020

ABI chair and deputy chair extend terms to 2021

Association of British Insurers (ABI) chair Jon Dye and deputy chair Julian Adams have extended their current roles to serve...

Read More
9 July 2020

Covid-19 insurance gap creates opportunity for parametric model, says GlobalData

Market intelligence firm GlobalData has argued that the lack of business interruption insurance protection against pandemics such as coronavirus (Covid-19)...

Read More
8 July 2020

Flood Re processes record number of claims and payouts

Flood Re processed more claims and paid out more during 2019/20 than in its first three years of operation combined....

Read More
7 July 2020

New Aviva CEO Amanda Blanc sets insurer’s sights on leading industry

New Aviva chief executive officer Amanda Blanc wants the insurer to lead the “industry again” and become the first choice...

Read More
2 July 2020

Hello-Safe: car insurers saved £1.3 billion during lockdown

Car insurers saved almost £1.3 billion in payouts during the coronavirus (Covid-19) lockdown, according to comparison site Hello-Safe. Hello-Safe analysed...

Read More
1 July 2020

ARAG reports 10th year in profit as the insurer prepares for Covid-19 challenges

Legal expenses and assistance provider ARAG has reported a profit for the tenth consecutive year, following the recovery of some...

Read More
30 June 2020

MGAA appoints Mike Keating of Qlaims as new MD

Qlaims chief development officer Mike Keating has been lined up to take over from Peter Staddon as managing director of...

Read More
29 June 2020

Verisk launches major new release of piCalculator

A major new release of piCalculator, Verisk's solution for calculating damages in personal injury claims, supports greater classification of multiple...

Read More
26 June 2020

Marsh forms sport, entertainment and media group

Insurance broker and risk adviser Marsh has formed a dedicated industry group to serve the needs of sport, entertainment and...

Read More
25 June 2020

Business interruption insurers file defences in test case

The insurers involved in the Financial Conduct Authority's (FCA) business interruption test case have filed their defences. Each defence was...

Read More
24 June 2020

Marketing during a pandemic

Lockdown has changed the way claims services are advertised. Head of marketing Andy Cullwick reveals what First4Lawyers has learnt during...

Read More
23 June 2020

NMU offers new cargo product with fast-track claims initiative

Specialty insurer NMU has launched a new cargo product that offers comprehensive but clear policy wordings, new extensions for financial...

Read More
22 June 2020

Central Bank of Ireland bans and fines former RSA Ireland Insurance CFO

Former RSA Ireland Insurance chief financial officer Rory O’Connor has been disqualified for eight years and four months and fined...

Read More
19 June 2020

LexisNexis Vehicle Build to give UK insurers vehicle safety data insights

Motor insurance providers across the UK can now start testing LexisNexis Vehicle Build, a new solution to better evaluate specific...

Read More
18 June 2020

DAC Beachcroft strengthens public sector liability expertise

Law firm DAC Beachcroft has appointed a four-strong team of public sector liability specialists, including partner John Palmer, from DWF...

Read More
17 June 2020

Plum Underwriting to use new AI claims platform from Pact Global

Plum Underwriting has signed a strategic partnership agreement to use Pact Global’s artificial intelligence (AI)-powered claims-as-a-service platform to reduce fraud...

Read More
16 June 2020

MDU appoints new head of claims handling

The Medical Defence Union (MDU), a membership body offering indemnity and medicolegal support to doctors and dental professionals, has appointed...

Read More
15 June 2020

BDA urges FCA to consider dentists in business interruption test case

The British Dental Association (BDA) has urged the Financial Conduct Authority (FCA) to consider the plight of dentists in its...

Read More
12 June 2020

Anthony Gold managing partner joins Civil Procedure Rule Committee

Anthony Gold Solicitors managing partner David Marshall has been appointed as a solicitor member of the Civil Procedure Rule Committee...

Read More
11 June 2020

FCA launches business interruption test case

The Financial Conduct Authority (FCA) has filed its business interruption test case in the High Court of Justice, with up...

Read More
10 June 2020

Allianz and Keoghs secure prison sentence for fraudster

A fraudster who submitted a false £4,000 personal injury claim has been handed an immediate 12-month prison sentence with no...

Read More
9 June 2020

By Miles urges action over low mileage penalty

More than 19 million UK drivers are falling foul of a low mileage penalty, according to new research from pay-as-you-drive...

Read More
8 June 2020

Mishcon de Reya secures litigation funder for dental practice group

Mishcon de Reya, the law firm representing several groups considering litigation against their insurers over refusals to cover Covid-19 claims...

Read More
5 June 2020

IFED gets new chief

Detective Chief Inspector Edelle Michaels has been appointed as the new head of the City of London Police’s Insurance Fraud...

Read More
4 June 2020

Atradius welcomes trade credit insurance support scheme

Trade credit insurer Atradius has welcomed the launch of the temporary, government-backed reinsurance scheme to help businesses recover from the...

Read More
3 June 2020

FCA provides update on business interruption test case

The Financial Conduct Authority (FCA) has published a short consultation on draft guidance asking all insurers to check their policy...

Read More
2 June 2020

AXA UK expands property partnership with Verisk

AXA UK is broadening its use of live video to settle commercial property claims, following the renewal of the insurer's...

Read More
1 June 2020

Covid-19: collaboration between insurer and claimant reps continues

Collaboration between insurer and claimant representatives amid the coronavirus (Covid-19) pandemic remains ongoing, with the Association of British Insurers (ABI),...

Read More
29 May 2020

The coronavirus creates risk for idle vessels, Allianz warns

Restrictions on supply chains and international travel due to the Covid-19 outbreak have serious implications for the maritime industry, Allianz...

Read More
28 May 2020

ABI: Significant state support needed for more affordable BI coverage

Association of British Insurers (ABI) director general Huw Evans has acknowledged that "significant levels of state support" will be required...

Read More
27 May 2020

Insurethebox: 1,060 accidents prevented through driver education

Insurethebox has prevented more than 1,000 road accidents through its regular communications with insured drivers, according to newly released data....

Read More
26 May 2020

AXA Partners launches digital portal for home emergency claims

AXA Partners has launched a new online customer journey to manage home emergency claims.  Home Manager was developed in response...

Read More
25 May 2020

ARAG: Drivers should take care as lockdown lifts

The rapid return of cars to UK roads that are already busy with cyclists and pedestrians could create a number...

Read More
22 May 2020

Insurtech investment falls amid Covid-19 pandemic

Insurtech funding fell more than 50% during Q1 2020, as the Covid-19 pandemic continues to exert significant downward economic pressure...

Read More
21 May 2020

Hospitality group targets insurers over Covid-19 claims

Another action group has formed to take on insurers that have rejected Covid-19 claims on business interruption policies—this time hospitality...

Read More
20 May 2020

CPP Group UK to handle key replacement claims for RAC

Insurtech specialist CPP Group UK will provide the RAC with a bespoke claims handling service under a new partnership with...

Read More
19 May 2020

Covid-19 fund aims to raise £100 million for charity

Members of the UK insurance and long-term savings industries, including Aviva, Lloyd's and Zurich, have launched a new fund to...

Read More
18 May 2020

FCA seeks examples for Covid-19 claims test case

The Financial Conduct Authority (FCA) is inviting insurers and brokers aware of unresolved disputes over Covid-19 claims to participate in...

Read More
15 May 2020

Covid-19: Dentist group instructs law firm to investigate claims rejections

The British Dental Association (BDA) has appointed a legal adviser to look into why insurers are not paying insurance claims...

Read More
14 May 2020

Lloyd’s counts cost of Covid-19 claims

Lloyd's of London expects to pay out between $3 billion and $4.3 billion (£2.46 billion and £3.52 billion) to cover...

Read More
13 May 2020

ABI backs temporary trade credit reinsurance plan

The Association of British Insurers (ABI) has backed the UK government's plan to develop a temporary reinsurance scheme to help...

Read More
12 May 2020

Aviva launches reporting tool to combat Covid-19 scams

Aviva has launched an online scam reporting service in a bid to protect potential victims of fraudsters attempting to take...

Read More
11 May 2020

RSA receives 25,000 Covid-19 claims

RSA has received 25,000 Covid-19 claims since the outbreak began, but its exposure to the pandemic has been limited by...

Read More
8 May 2020

Another whiplash delay

The pandemic is likely to fuel even more consolidation in the claimant legal market than the whiplash reforms were going...

Read More
7 May 2020

Scottish Child Abuse Inquiry: paying the price of child migration

For decades, Scottish care organisations sent thousands of children in their care to other countries to begin new lives. The...

Read More
7 May 2020

Bought By Many secures £78.4 million in growth equity investment

Bought By Many, the London-based pet insurance provider, has secured £78.4 million in growth equity investment from US firm FTV...

Read More
6 May 2020

Fighting motor fraud with AI

Can an AI determine which potentially fraudulent motor insurance claims are worth contesting? Yes, says Clyde & Co’s Damian Rourke...

Read More
5 May 2020

How will Covid-19 lockdown affect future claims handling?

Mark Pierce, operations director at Criterion, the high-net-worth claim specialist, explains why the insurance industry will return to physical visit...

Read More
5 May 2020

FCA seeks court ruling over business interruption cover and Covid-19

The Financial Conduct Authority (FCA) plans to seek a court declaration to resolve contractual uncertainty in business interruption insurance cover....

Read More
4 May 2020

Animal Friends partners with Aviva for pet insurance

Pet insurance specialist Animal Friends Insurance has announced a new partnership with Aviva, following a 12-month tender process. Animal Friends...

Read More
30 April 2020

AXA Insurance supports safe driving through Brightmile app

AXA Insurance is offering the Brightmile app to its fleet customers as a way of supporting safe driving during the...

Read More
29 April 2020

CII appoints first independent chair

Dr Helen Phillips has been appointed as the first independent chair of the board of the Chartered Insurance Institute (CII)....

Read More
28 April 2020

Aon plans pay cuts for 70% of staff

Aon has unveiled plans for 70% of its staff to take temporary pay cuts in response to the economic toll...

Read More
27 April 2020

Covid-19: ACSO and ABI strike agreement on examinations

Insurers, law firms and key suppliers agreed a statement of intent designed to maintain the personal injury claims process through...

Read More
24 April 2020

Cover Genius on supporting customers during the crisis

Graeme Dean, head of insurance for Europe, the Middle East and Africa at insurance distribution platform Cover Genius, on supporting...

Read More
23 April 2020

MDU calls for national debate on protecting docs from Covid-19 claims

The Medical Defence Union (MDU) has called for a debate on whether doctors should be shielded from medical negligence claims...

Read More
22 April 2020

Coronavirus pandemic forces whiplash reforms delay

The UK government has delayed implementation of the whiplash reform programme until April 2021 due to the ongoing coronavirus (Covid-19)...

Read More
21 April 2020

Cobalt launches rapid parts sourcing solution to support key workers

Cobalt, the motor claims brand of Coplus, has launched a rapid response parts sourcing solution to help repairers get key...

Read More
20 April 2020

‘Pre-Covid-19’ price index shows uncertainty in car insurance costs, say Confused.com and Willis Towers Watson

The latest Confused.com and Willis Towers Watson Car Insurance Price Index shows that comprehensive car insurance premiums fell 1% (£6)...

Read More
17 April 2020

Covid-19: Jeremy Trott on insurance response to crisis

The weeks following the UK lockdown on 23 March as a result of the spread of Covid-19 have seen traditional...

Read More
16 April 2020

Covid-19: FCA urges insurers to meet claims

The Financial Conduct Authority (FCA) has urged insurers to pay out for business interruption claims arising from Covid-19 when they...

Read More
15 April 2020

Davies Group promotes Keoghs partner to chief risk officer

Keoghs partner and head of risk and compliance James Heath will become chief risk officer of Davies Group on 1...

Read More
14 April 2020

‘One step ahead’: Wimbledon organiser set for pandemic payout

Wimbledon tennis tournament organiser the All England Lawn Tennis Association "has shown it is one step ahead of most businesses"...

Read More
13 April 2020

Osbornes Law strengthens medical negligence practice

Osbornes Law has appointed Jodi Newton to its medical negligence team. Newton has joined the firm as an associate solicitor...

Read More
9 April 2020

Covid-19 and effect: audience habits change but claims still incoming

Andy Cullwick, head of marketing at First4Lawyers, examines the effect that the Covid-19 pandemic is having on UK media trends...

Read More
8 April 2020

A global lockdown: what this means for the motor repair industry and the claims implications for UK motor insurers

As countries around the globe pull the lockdown lever in response to the spread of Covid-19, Tom Helmof Willis Towers...

Read More
7 April 2020

Ageas UK CEO to step down in June

Andy Watson is stepping down as chief executive officer of Ageas UK after 10 years in the role. Watson will...

Read More
6 April 2020

Consumer Intelligence: UK motor premiums continue to rise amid pandemic

Motor premiums are continuing to rise despite the onset of the coronavirus (Covid-19) pandemic, with prices increasing 2.8% in the...

Read More
3 April 2020

Covid-19 protocol to protect access to justice receives significant support

More than 155 organisations from the legal and insurance sectors have signed up to a protocol designed to protect access...

Read More
2 April 2020

APIL and FOIL agree on practices during pandemic

The Association of Personal Injury Lawyers (APIL) and Forum of Insurance Lawyers (FOIL) have agreed on a set of standard...

Read More
1 April 2020

Coronavirus: New solutions needed for pandemics

Association of British Insurers (ABI) director general Huw Evans has called for new solutions to help deal with the current...

Read More
31 March 2020

Transparency of legal services comparison platform could be good for claims

Will compelling firms to appear on a comparison platform work for the claims sector? Andy Cullwick, head of marketing at...

Read More
31 March 2020

CII backs FCA guidance for senior managers

The Financial Conduct Authority has clarified how managers working within financial services should identify who is able to work from...

Read More
30 March 2020

Consumer Intelligence: Insurers proving to be poor communicators

New research from Consumer Intelligence has revealed that people are more likely to have heard from fast food companies and...

Read More
27 March 2020

Sedgwick saves £35m for clients through fraud strategy

Sedgwick has provided an update on how much it was able to save clients in 2019 thanks to its claims...

Read More
26 March 2020

BIBA 2021 date confirmed amid coronavirus pandemic

The British Insurance Brokers’ Association (BIBA) has confirmed that its next conference and exhibition in 2021 will be held in...

Read More
25 March 2020

Coronavirus update: #BCAwards 2020 postponement and entry deadline extension

In light of the developing situation in the UK regarding the coronavirus (Covid-19) pandemic, Barker Brooks Communications, organiser of the...

Read More
24 March 2020

Corinium Insurance chooses Verisk for income protection

Personal lines insurer Corinium Insurance has selected Verisk’s Income Protection Black Box to support its Pre-X Protection, a product that...

Read More
23 March 2020

LIIBA appoints Richard Dudley as chair of board

The board of the London & International Insurance Brokers’ Association (LIIBA) has appointed Richard Dudley, chief executive officer of Aon’s...

Read More
20 March 2020

Coronavirus pandemic impact prompts further ABI guidance

The Association of British Insurers (ABI) has provided further guidance on the provision of business insurance during the coronavirus pandemic...

Read More
19 March 2020

FCA issues coronavirus pandemic guidance to insurers

The Financial Conduct Authority (FCA) has issued guidance for general insurers during the coronavirus (Covid-19) pandemic, with advice outlined for...

Read More
19 March 2020

NPAI pledges to support pharmacies during coronavirus pandemic

Specialist insurer NPA Insurance (NPAI) has vowed to keep essential pharmacies open during the coronavirus (Covid-19) pandemic. NPAI is a...

Read More
18 March 2020

Whiplash portal delay less of a surprise than ADR decision

A delay to the introduction of the whiplash portal was inevitable. But, says Qamar Anwar, managing director of First4Lawyers, dropping...

Read More
17 March 2020

ABI issues statement on business insurance and the coronavirus

The Association of British Insurers (ABI) has sought to clarify the situation with business insurance and the coronavirus pandemic, following...

Read More
17 March 2020

ExamWorks UK acquires medicolegal reporting organisation

ExamWorks UK, the owner of Premex Services and Kindertons Accident Management, has added a MedCo tier 2 medicolegal reporting organisation...

Read More
16 March 2020

Instanda secures funding for next stage of growth

Cloud-based digital insurance platform Instanda has raised $19.5 million (£15.52 million) in funding to support its international expansion in the...

Read More
13 March 2020

Community service for man caught on CCTV injuring himself

A man has been sentenced to community service after CCTV caught him purposely banging his knee five times on a...

Read More
12 March 2020

Ageas sets up supply of green car parts

Ageas has combined its salvage operation with its green car parts supply, significantly increasing its capacity for green repairs. The...

Read More
11 March 2020

Davies Group completes Keoghs acquisition

Davies Group has completed its acquisition of defendant law firm Keoghs, after receiving regulatory approval from the Solicitors Regulation Authority. The acquisition...

Read More
10 March 2020

Aon and Willis Towers Watson to combine

The combination of Aon and Willis Towers Watson is back on, with the all-stock transaction set to create a giant...

Read More
9 March 2020

Aviva and Santander renew home and life partnership

Aviva has renewed its partnership with Santander to provide home and life insurance to customers based in the UK. First...

Read More
6 March 2020

Fenchurch Law announces 2020 broker events

Fenchurch Law has announced its next series of broker-focused regional events aimed at providing the latest insights on current insurance...

Read More
5 March 2020

CMS strengthens commercial capabilities

Collision Management Systems (CMS) has strengthened its commercial capabilities with the appointments of two new business development managers and a...

Read More
4 March 2020

Digital Risks raises funding from Compare the Market owner

Digital Risks, the insurtech providing insurance solutions to small- and medium-sized entities (SMEs), has closed its series A funding round....

Read More
3 March 2020

Association Monitor: LIIBA, CII, MGAA and ABI

A monthly round-up of updates from the major insurance industry trade associations and professional institutions. To feature in the Association...

Read More
2 March 2020

SSP launches data insight tool for insurers and brokers

Insurance software company SSP has launched a new data tool to help insurers gain better insights into their own performance....

Read More
28 February 2020

MoJ delays introduction of whiplash claims portal

The Ministry of Justice's (MoJ) decision to delay the launch of the new whiplash claims portal until 1 August has...

Read More
27 February 2020

AI insurtech Tractable closes funding round

London-based Tractable, the insurtech developing AI for accident and disaster recovery, has received $25 million (£19.41 million) in funding. Georgian...

Read More
26 February 2020

Kennedys IQ launches to develop claims innovations for insurers

Kennedys has spent the past 10 years developing innovations and technology to make the claims process smarter, faster and more...

Read More
25 February 2020

Russell Scanlan and Fenchurch Law offer legal services to policyholders

Nottingham-based insurance broker Russell Scanlan has teamed up with Fenchurch Law to offer policyholders added protection against having an insurance...

Read More
24 February 2020

DAC Beachcroft appoints catastrophic injury specialist

DAC Beachcroft has appointed catastrophic injury claims specialist Kate Oldroyd as a partner in its national claims solutions group. She...

Read More
21 February 2020

Clinical negligence sector must prioritise patients and medical professionals

The aims of improving patient safety and reducing clinical negligence claims drove discussion at the Clinical Negligence Debate yesterday, with...

Read More
20 February 2020

Supreme Court denies MiB private land ruling appeal

The UK Supreme Court has rejected the Motor Insurers’ Bureau’s (MiB) appeal against a landmark ruling to support road accident...

Read More
19 February 2020

Dame Inga Beale joins Crawford & Company board

Dame Inga Beale has joined the board of Crawford & Company as an independent director. Beale is the former chief...

Read More
18 February 2020

MGAA managing director Peter Staddon to retire

Managing General Agents’ Association (MGAA) managing director Peter Staddon is retiring at the end of June. The MGAA confirmed yesterday...

Read More
17 February 2020

McLarens appoints new head of UK casualty and TPA ops

Global loss adjuster McLarens has recruited Kim Alcock to lead its UK casualty and third-party administration (TPA) operations. Alcock (pictured)...

Read More
14 February 2020

Ready? MoJ sticks to 6 April for whiplash claims portal

With the 6 April launch date rapidly approaching, is the MoJ ready to launch the whiplash claims portal? Andrew Kay,...

Read More
14 February 2020

DAC Beachcroft launches digital animation solution to demystify the claims process

Law firm DAC Beachcroft has launched two new products, developed in its claims research and development hub, to guide and...

Read More
13 February 2020

Coplus backs Cobalt with SX3 audits for potential customers

Coplus has engaged independent consultancy company SX3 to provide a customer audit process for potential customers considering its new first-...

Read More
12 February 2020

Sedgwick integrates Quest Automotive from Concirrus

Sedgwick has integrated the proactive risk management tool from data analytics firm Concirrus into its fleet claims offering. Quest Automotive...

Read More
11 February 2020

Allianz celebrates fraud saving success for 2019

Allianz Insurance is celebrating another record year for fraud success in 2019, with a total saving of £65.2 million. This...

Read More
11 February 2020

Personal Injury Awards taking place on 26 November 2020

The next Personal Injury Awards will take place on 26 November 2020. Personal injury's premier celebration is returning to the...

Read More
10 February 2020

AXA UK deploys machine learning for motor claims

AXA UK claim handlers are piloting a machine-learning tool that will support them in making quicker and more accurate decisions...

Read More
10 February 2020

Simpson Millar names new head of clinical negligence

Simpson Millar has promoted Geoffrey Simpson-Scott to head of clinical negligence in a move that sees the firm further bolster...

Read More
7 February 2020

WBD chooses Virtualfiles to support claims handling

Law firm Womble Bond Dickinson (WBD) has partnered with claims and risk management solutions provider Virtualfiles to support its claims...

Read More
6 February 2020

Man sentenced after CCTV exposes fake ‘slip and trip’ claims

A man has been sentenced after CCTV footage exposed his attempts to make two fraudulent ‘slip and trip’ claims at...

Read More
5 February 2020

Society of Claims Professionals adds new members to advisory board

Former Motor Insurers' Bureau (MIB) chief executive Ashton West OBE and William Quibell have joined the advisory board of the...

Read More
4 February 2020

Kennedys develops insurer dashboard for MoJ Claims Portal

Kennedys has launched Portal Manager, an easy-to-use dashboard that generates real-time information on the number of claims an insurer has...

Read More
3 February 2020

DAC Beachcroft expands claims solutions with new partner hire

DAC Beachcroft has further bolstered its claims solutions business with the appointment of partner and costs expert Adam Burrell to...

Read More
1 February 2020

Direct Line for Business expands tradesperson insurance

Direct Line for Business has launched expanded coverage options for its tradesperson insurance and unveiled an enhanced sales journey allowing...

Read More
31 January 2020

Coplus agrees two new underwriting arrangements

Norwich-based insurance distribution and claims provider Coplus has secured two new underwriting arrangements. Allianz Legal Protection will supply Coplus's full...

Read More
30 January 2020

Criterion appoints head of specialty services

High net-worth claims specialist Criterion has appointed Helena Evans as head of specialty services. In this newly created role, Evans...

Read More
29 January 2020

Graeme Trudgill of BIBA joins ELTO board

British Insurance Brokers’ Association (BIBA) executive director Graeme Trudgill has joined the board of the Employers’ Liability Tracing Office (ELTO)....

Read More
28 January 2020

McLarens expands London natural resources team

McLarens has strengthened its London natural resources team with the appointment of two senior adjusters. Miles Wakefield has joined as...

Read More
27 January 2020

Copart UK launches damage notification app for insurers

Online vehicle remarketing company Copart UK has launched a new mobile app designed to improve the speed of total loss...

Read More
24 January 2020

Pool Re Solutions appoints head of risk management

Chris Medhurst-Cocksworth has joined Pool Re Solutions as head of risk management. He will lead risk management services offered by...

Read More
23 January 2020

Davies Group acquires defendant law firm Keoghs

Davies Group has acquired defendant law firm Keoghs, in a deal that will create an insurance business with a workforce...

Read More
23 January 2020

CFC acquires insurtech ThreatInformer

CFC has acquired a London-based insurtech whose data enrichment technology helps insurers better understand their customers’ exposures. ThreatInformer uses big...

Read More
22 January 2020

MIB opens registration for whiplash claims portal

The Motor Insurers’ Bureau (MIB) has opened the whiplash claims portal for registration. Called Official Injury Claim, claimant representative and...

Read More
22 January 2020

MSL appoints head of claims operations

Cheadle-based motor claims management specialist MSL has appointed Alan Brown as head of claims operations. Brown previously worked at AIG...

Read More
21 January 2020

NHS clinical negligence legal bill ‘reaches £4.3 billion’

The legal bill for outstanding clinical negligence claims for the NHS in England stands at £4.3 billion, according to a...

Read More
20 January 2020

CRIF launches fraud detection tool for pet insurers

CRIF Decision Solutions has launched Sherlock Detection, an automated fraud detection tool that rapidly assesses claims to help pet insurers...

Read More
18 January 2020

Allianz Insurance appoints claims operations managers

Allianz Insurance has made two new appointments in its claims supply and experts team. Nathan McLay has been appointed to...

Read More
17 January 2020

IFED update: Sentences for two fraudsters

Sentences have been handed down to a man who impersonated his partner to make a £1 million fake death claim...

Read More
16 January 2020

Business director arrives to oversee Cobalt

Coplus has brought in former GT Motive UK business director Richard Taylor to oversee Cobalt. He will oversee the motor...

Read More
16 January 2020

Amanda Blanc joins board of RightIndem

Amanda Blanc has joined the board of insurtech RightIndem as non-executive chair. The appointment is one of several Blanc has...

Read More
15 January 2020

Allianz strengthens motor trade business management

Allianz Insurance has made three new management appointments across its motor trade business. Simon Barker has been appointed to the...

Read More
14 January 2020

Honcho surpasses second-round crowdfunding target

Durham-based insurtech Honcho has surpassed the £700,000 target for its second equity crowdfunding campaign. Investors from across the UK and...

Read More
13 January 2020

UK P&I Club appoints new senior claims executive

Shipping specialist the UK P&I Club has appointed Tom Starr as a senior claims executive. Starr will be based in...

Read More
11 January 2020

Beazley and RenaissanceRe partner on cyber cat cover

RenaissanceRe has backed a deal that provides Beazley with additional catastrophe cover for cyber events. The majority of the security...

Read More
10 January 2020

Marsh appoints head of cyber for international business

Marsh has appointed Sarah Stephens as head of cyber for international business. Taking on the role within Marsh JLT Specialty...

Read More
9 January 2020

McLarens strengthens construction and engineering team

McLarens has boosted its loss adjusting expertise in construction and engineering with the appointment of a team of specialists from...

Read More
8 January 2020

Fenchurch Law recruits product liability specialist

Fenchurch Law has appointed Aaron Le Marquer as a partner, expanding its insurance coverage dispute capabilities and international expertise. Le...

Read More
7 January 2020

CFC launches new cyber excess policy

Specialist insurer CFC has released a new solution that gives small- and medium-sized businesses access to up to £10 million...

Read More
6 January 2020

Australian bushfires continue to burn as claims spike

The bushfires currently raging across New South Wales, Queensland, South Australia and Victoria are estimated to have cost A$431 million...

Read More
3 January 2020

National Accident Helpline launches marketing campaign

National Accident Helpline has unveiled a new creative campaign for 2020 highlighting the claims company’s work on helping people across...

Read More
2 January 2020

HCML appoints three clinicians as case managers

HCML has bolstered its team of specialist case managers with three clinicians who are experts in managing life-changing catastrophic injuries....

Read More
23 December 2019

Vet-AI and FirstVet strengthen insurtech in pet insurance

Two new partnerships have been struck among insurtech firms innovating in the pet insurance space. Startup Vet-AI, which gives pet...

Read More
21 December 2019

General election: More questions than answers for insurance claims

Qamar Anwar of First4Lawyers considers what last week's general election result might mean for the insurance claims landscape For better...

Read More
20 December 2019

Endsleigh launches digital insurance solution for students

Endsleigh Insurance has launched its digital student gadget and possessions proposition with technology company Acturis. Acturis completed the required student...

Read More
19 December 2019

Plexus Law appoints new partner in Edinburgh

Plexus Law has appointed Calum Mathieson as a partner in Edinburgh. Mathieson, who has more than 25 years of experience...

Read More
18 December 2019

Allianz Insurance reports on unusual claims for 2019

Allianz Insurance has revealed some of the most unusual claims it has received so far this year. Some of the...

Read More
17 December 2019

Marsh appoints John Walsh as lead for corporates in Leeds

Marsh has appointed John Walsh as head of its Leeds office, giving the former UK and Ireland claims leader responsibility...

Read More
16 December 2019

Aviva tailors insurance product for renewable energy

Aviva has launched a new integrated insurance package aimed at large companies in the renewable energy market. Aviva Renewable Energy...

Read More
14 December 2019

Amanda Blanc joins Trov as senior adviser

Former Zurich executive Amanda Blanc has joined the advisory board of insurtech Trov. Blanc, who stepped down from her role...

Read More
13 December 2019

Clyde & Co adds Inga Beale and Stephen Chipman to board

Former Lloyd's of London and Grant Thornton US chief executive officers Dame Inga Beale and Stephen Chipman will join the...

Read More
12 December 2019

FirstVet and LV= GI provide free on-demand video consults to pet policyholders

FirstVet and LV= General Insurance (LV= GI) have teamed up to offer pet insurance customers access to free on-demand video...

Read More
11 December 2019

IFB names Karl Helgesen as new chair

Karl Helgesen, chief claims officer for the UK and international at RSA, has been appointed as the new chair of...

Read More
10 December 2019

Tom Maloney joins AmTrust International in senior claims role

AmTrust International has appointed Tom Maloney to a senior claims role. Joining the UK and International arm of New York-based...

Read More
9 December 2019

PIB Group acquires credit insurer and health and safety consultancy

PIB Group has made two further acquisitions with the addition of a credit insurer and a health and safety consultancy...

Read More
7 December 2019

Wrisk partners with BMW Group Financial Services

London-based insurtech firm Wrisk has teamed up with BMW Group Financial Services to offer three months of free car insurance...

Read More
6 December 2019

NFU Mutual appoints Paul Branch as head of claims

Rural insurer NFU Mutual has appointed Paul Branch as head of claims. Branch joined NFU Mutual five years ago and...

Read More
5 December 2019

LV= and IFED stop attempted crash-for-cash scam

A gang of crash-for-cash fraudsters who couldn't get their story straight when questioned by LV= and police have been sentenced....

Read More
4 December 2019

Trov and Lloyds Banking Group launch renters insurance product

Trov has launched its first white-label insurance product under its partnership with Lloyds Banking Group. The end-to-end digital renters insurance...

Read More
3 December 2019

Pluto launches mobile app for travel customers

Zurich-backed insurtech firm Pluto has launched a mobile app promising easy access to travel insurance policies, fast claims and human...

Read More
2 December 2019

Cycling collision claimant found fundamentally dishonest

A personal injury claimant who stated he had ‘stopped all running’ and was only doing ‘a bit of cycling’ has...

Read More
30 November 2019

AXA UK makes two delegated authority appointments

AXA UK has made two external appointments into key roles within its delegated authorities team. Gary Head (pictured, left) has...

Read More
29 November 2019

Ex-Quindell shareholders to take Watchstone to court

Former shareholders of Quindell have joined together to claim damages from Watchstone Group. Watchstone (formerly Quindell) has been served a...

Read More
28 November 2019

Personal Injury Awards 2019 winners revealed

A host of individuals, law firms and providers were recognised as the sector's best at the Personal Injury Awards last...

Read More
27 November 2019

Cover Genius appoints strategic partnerships director for retail in EMEA

Cover Genius has appointed Nelson Castellanos as its strategic partnerships director for retail in Europe, the Middle East and Africa....

Read More
26 November 2019

Iotatech appoints insurance expert to strategic advisory council

Insurtech company Iotatech has appointed insurance expert Mark Cliff to its strategic advisory council. Cliff will take up his new...

Read More
25 November 2019

GlobalData: Young drivers should shop around

Young drivers have been urged to spend more time shopping around for the best motor insurance policy, after GlobalData found...

Read More
24 November 2019

Wayne Manning joins Sedgwick international division

Claims and risk management firm Sedgwick has appointed Wayne Manning as head of client services for its international division. Manning,...

Read More
23 November 2019

Personal injury law firms shouldn’t sell themselves short

Andy Cullwick of First4Lawyers outlines a five-step action plan for client acquisition and retention in personal injury Last month, my...

Read More
22 November 2019

FOIL elects new president for 2020

Anthony Baker, partner at Plexus Law, has been elected as the new president of the Forum of Insurance Lawyers (FOIL)....

Read More
21 November 2019

THB chooses AXA to underwrite Fleet UK

THB, the largest fleet wholesale broker in the Lloyd’s market, has chosen AXA Insurance to underwrite its Fleet UK product,...

Read More
20 November 2019

Horwich Farrelly and Jet2holidays secure ‘landmark’ holiday sickness ruling

Horwich Farrelly and Jet2Holidays have secured a Court of Appeal ruling that the law firm said will make it easier...

Read More
19 November 2019

Plum takes control of claims with single dedicated service

Home insurance managing general agent (MGA) Plum Underwriting has consolidated its outsourced claims operations into a single streamlined service. Plum...

Read More
18 November 2019

Direct Line Group partners with car subscription service Drover

Direct Line Group has partnered with car subscription service Drover to insure its consumer vehicle base. Under the partnership, NIG’s...

Read More
16 November 2019

Allianz Insurance targets mid-corporates with new cyber offering

Allianz Insurance has released a new cyber proposition that provides mid-corporate businesses with comprehensive cover and access to prevention support...

Read More
15 November 2019

RAC takes a stake in Wrisk

The RAC has become a strategic investor in London-based insurtech company Wrisk following the pair's partnership on the development of...

Read More
14 November 2019

Floods could cost at least £80 million in losses—PwC

The recent floods affecting parts of Northern England could see insurers pay out between £80 million and £120 million to...

Read More
13 November 2019

Pool Re launches risk management unit

Government-backed terrorism reinsurer Pool Re has launched a specialist unit dedicated to sharing risk awareness, modelling and management information and...

Read More
11 November 2019

Davies extends international drive to Ireland

Davies is continuing its 2019 acquisition spree with the purchase of Dublin-based loss adjuster Thornton Group. Thornton is a multi-line...

Read More
10 November 2019

Road Runner launches new online platform for brokers

Motor trade insurer Road Runner has launched a new online platform for its broking partners. The portal is designed to...

Read More
9 November 2019

Radius Payment Solutions acquires The Burley Group

Radius Payment Solutions, a global solutions provider to the small and medium fleet sector, has acquired commercial insurance broker The...

Read More
8 November 2019

Bought By Many partner FirstVet receives €18.5 million in investment

Swedish startup FirstVet, which launched in the UK earlier this year and partnered with Bought By Many, has closed an...

Read More
7 November 2019

Cover Genius raises funding for further expansion

Cover Genius, the insurance distribution platform provider, is eyeing further growth across the UK, US and into Asia following a...

Read More
6 November 2019

BIBA receives over 700,000 enquiries from older motorists

More than 700,000 enquiries for motor and travel insurance from older people have been made to the British Insurance Brokers’...

Read More
5 November 2019

Cost of motor repair rises this year

The overall cost of motor repair rose 4% in the first half of 2019, with fixes for all makes and...

Read More
4 November 2019

HSBC UK offers ‘switchable’ subscription-based insurance

HSBC UK has launched a new flexible insurance product that offers seven switchable covers in one subscription. With Select and...

Read More
3 November 2019

Marsh appoints head of Manchester office

Marsh has appointed Mark Mansfield as head of the Manchester office, giving him responsibility for corporate clients in the region....

Read More
2 November 2019

Smithers Purslow acquires Byrom Clark Roberts

East Midlands consulting engineering and surveying firm Smithers Purslow has acquired its northern and Wales-based counterpart Byrom Clark Roberts. Smithers...

Read More
1 November 2019

Diamond to lead group claims function at Beazley

Beazley has promoted Beth Diamond to group head of claims in the US. Diamond, who is currently head of third-party...

Read More
31 October 2019

AA adds Aviva to broker panel for motor

The AA has added Aviva, the UK’s largest insurer, to its broker panel for motor insurance. Aviva is the first...

Read More
30 October 2019

Meet the finalists of the Personal Injury Awards 2019

Dozens of leading lights from the personal injury sector in the UK have been named as finalists of the Personal...

Read More
30 October 2019

Sedgwick appoints new managing directors in UK

Claims and risk management firm Sedgwick has appointed Stephen Kerr and Steve Whetter as managing directors for its UK operations....

Read More
29 October 2019

Insurtech investment surpasses 2018 total, finds Willis Towers Watson

Investment in the insurtech sector this year has already surpassed 2018, according to Willis Towers Watson. Figures from Willis Towers...

Read More
28 October 2019

HCML develops new digital treatment platform

HCML has released a new online platform for patients and stakeholders to digitally manage physiotherapy treatment from referral to discharge....

Read More
27 October 2019

AIG to launch HNW syndicate at Lloyd’s

AIG is planning to launch a new syndicate at Lloyd’s serving the specialist US high-net-worth market. Talbot Underwriting, the managing...

Read More
26 October 2019

DUAL Asset partners with Aviva

DUAL Asset has struck a deal with Aviva that will see the insurer's legal indemnity insurance products sold through several...

Read More
25 October 2019

LV= General Insurance renews Verisk partnership

LV= General Insurance (GI) has renewed its use of Verisk's Xactimate and XactAnalysis to support property claims for a further...

Read More
24 October 2019

Beazley launches suite of cyber risk management services

Specialist insurer Beazley has launched a suite of cyber risk management services for international policyholders. The full suite is designed...

Read More
23 October 2019

Campings.com and Setoo offer rainy day protection for campers

Campings.com, a Europe-wide campsite bookings company, has partnered with insurance and protection-as-a-service company Setoo to provide a weather insurance product...

Read More
22 October 2019

Kennedys partners with UCL to develop emerging risk tool

Law firm Kennedys is partnering with University College London (UCL) to develop an emerging risk analytical tool for insurers, after...

Read More
21 October 2019

Fraudulent claims earn CMC employee prison sentence

A man who attempted to make a series of fraudulent claims on policies he’d been able to secure by lying...

Read More
20 October 2019

Allianz Insurance names new claims operations manager

Allianz Insurance has appointed Hollie O’Neill as its claims operations manager in Birmingham. In her new position, O’Neill will lead...

Read More
19 October 2019

CII launches Society of Underwriting Professionals

The Chartered Insurance Institute (CII) has launched a new society for underwriting professionals. David Williams, managing director of underwriting at...

Read More
18 October 2019

New senior appointments at First Central Group

First Central Group has made three new appointments to its leadership team as it looks to position its portfolio of...

Read More
17 October 2019

Rowles of MPS to chair Clinical Negligence Debate 2020

Medical Protection Society (MPS) director Melanie Rowles will chair the Clinical Negligence Debate 2020. Rowles, who is director of delivery...

Read More
17 October 2019

BIBA 2020 theme confirmed as ‘A Year to Pioneer’

The theme of next year's British Insurance Brokers’ Association (BIBA) conference and exhibition has been confirmed. BIBA 2020, to be...

Read More
16 October 2019

Airmic highlights risks in complex business supply chains

Airmic has warned that businesses are struggling to manage exposures in modern supply chains. The risks were highlighted in a...

Read More
15 October 2019

MS Amlin confirms exit from aviation insurance market

MS Amlin ceased underwriting aviation insurance renewals or new business yesterday, confirming its exit from the market. The decision excludes...

Read More
14 October 2019

High Court jails insurance fraudster for contempt of court

A former government lawyer and Home Office border guard who used multiple identities in order to play the victim of...

Read More
13 October 2019

AXA Travel Health Calculator ‘improves’ consumer choice

AXA and CEGA have launched a new travel health tool to give consumers clearer choices about travel insurance. AXA’s Travel...

Read More
12 October 2019

PI firms must attract and convert clients to survive and thrive

For firms to survive and thrive in the new world, they cannot afford to sit and wait for the business...

Read More
11 October 2019

The AA partners with AX for accident aftercare programme

The AA has partnered with AX to deliver its accident customer mobility requirements with a new programme. AX will provide...

Read More
10 October 2019

Verisk develops e-alerts platform for IFIG

Verisk has developed a cloud-based e-alerts platform for the Insurance Fraud Investigators Group (IFIG). The new platform will enable more...

Read More
9 October 2019

MIB’s Paul Ryman-Tubb to join Weightmans

Weightmans has appointed Paul Ryman-Tubb to its insurance team. He is expected to join Weightmans as a partner in late...

Read More
8 October 2019

RSA launches 2019 broker leader programme

RSA Insurance Group has welcomed 12 new up-and-coming brokers into its 2019 leader programme. The training course is now in...

Read More
7 October 2019

Markel International revamps wholesale and national claims leadership

Specialist insurer Markel International has announced a new leadership team for claims across its wholesale and national markets businesses. Chris...

Read More
5 October 2019

Time will tell on whiplash claims portal

Those who support claimants have been given no reason to believe that the new online portal for whiplash claims will...

Read More
4 October 2019

Willis Re appoints Donald Harrell to specialty COO role

Willis Re has appointed Donald Harrell as managing director and chief operating officer of its specialty reinsurance business. Harrell joins...

Read More
3 October 2019

Sedgwick makes UK leadership changes

Sedgwick has rejigged its UK leadership team with an eye on growth in Europe. Stewart Steel, chief executive officer of...

Read More
2 October 2019

Europ Assistance releases AI for claims document analysis

Generali Group's Europ Assistance has added an artificial intelligence (AI) tool to its eClaims portal that will automate document analysis...

Read More
1 October 2019

Markerstudy Group appoints head of group property

Sheree Dawton has joined Markerstudy Group as head of group property. The insurance services and claims handling group described Dawton's...

Read More
30 September 2019

Holmes revamps UK GI leadership at Aviva

Aviva global general insurance boss Colm Holmes has made several changes to the UK leadership team, with Rob Townend set...

Read More
29 September 2019

Clyde & Co adds Andrew Yarwood to London marine team

Clyde & Co has appointed Andrew Yarwood as a partner in its London marine cargo group. Yarwood joins from Kennedys,...

Read More
28 September 2019

First4Lawyers: Firms need to improve out-of-hours contact

Personal injury law firms are failing to answer out-of-hours call or Facebook messages from clients, according to mystery shopping research...

Read More
27 September 2019

IFED cautions several insurance fraudsters

Several fraudsters have been targeted by the City of London Police’s Insurance Fraud Enforcement Department (IFED) over the summer for...

Read More
26 September 2019

NHS Resolution provides update on early notification

The notification scheme for brain injuries at birth has resulted in early admissions of liability being given to 24 families...

Read More
25 September 2019

MSL and Watkin Davies partner on accident management

Claims handling and legal expenses insurance specialist MSL has signed a new contract with South Wales-based insurance broker Watkin Davies...

Read More
24 September 2019

Davies Group eyes US expansion with acquisition

Davies Group has completed its first major US claims deal as it steps up its North American investment plans. Frontier...

Read More
23 September 2019

Fenchurch Law adds Goodship to coverage dispute team

Insurance firm Fenchurch Law has appointed Rob Goodship as an associate in its coverage dispute team. Goodship (pictured) specialises in...

Read More
22 September 2019

Inshur brings in former Uber executive to lead legal

Ride-sharing insurtech Inshur has appointed former Uber executive Simon Logan as vice president of commercial and legal. Logan was legal...

Read More
21 September 2019

AGL opens first Activate Accident Repair body shop

Activate Group Ltd (AGL) has opened its flagship Activate Accident Repair body shop in Birmingham, the first of five sites...

Read More
20 September 2019

Business leaders spend little time on cyber risks, find Marsh and Microsoft

A majority of board members and senior executives responsible for their organisation’s cyber risk management had less than a day...

Read More
19 September 2019

Eviid joins Guidewire PartnerConnect

Evidential video technology provider eviid has joined the Guidewire PartnerConnect programme as a solution partner. Warrington-based eviid offers insurance companies...

Read More
18 September 2019

Claims Consortium Group acquires Stream Claims Services

Claims Consortium Group has acquired loss adjusting business Stream Claims Services for an undisclosed sum. Stream Claims Services will become...

Read More
17 September 2019

AXA Partners extends Ardonagh retail brand partnership

AXA Partners has extended its partnership with the retail division of The Ardonagh Group. Under the extended multi-year deal, AXA...

Read More
16 September 2019

JBA Risk Management launches first probabilistic global flood model

JBA Risk Management has launched a probabilistic global flood model that insurers and reinsurers can use to simulate river and...

Read More
15 September 2019

Aspen appoints new CEO in UK

Aspen Insurance has appointed Clive Edwards as chief executive officer of its UK arm and managing agency. Edwards will take...

Read More
14 September 2019

UK commits £62 million to flood defence

The UK government has pledged more than £62 million to 13 projects aimed at helping develop existing flood defences across...

Read More
13 September 2019

Clyde & Co expands casualty insurance group with partner hire

Clyde & Co has appointed Estelle Machell as a partner in its casualty insurance team. Machell joins from Keoghs and...

Read More
12 September 2019

QuestGates creates arboricultural liability hub

Specialist loss adjuster QuestGates has created a central hub for the management of tree root liability claims within its Northampton...

Read More
11 September 2019

Algorithms: From claims automation to emerging risk

The explosion of data and the growth of algorithms are having an impact in claims, just as they are everywhere...

Read More
10 September 2019

AXA XL targets coverholders with promotion

AXA XL Insurance is investing in its relationships with coverholders, managing general agents and underwriting agencies with the promotion of...

Read More
9 September 2019

New Dawn Risk launches segmented cyber solution for UK market

Insurance intermediary New Dawn Risk has launched a cyber product for the UK market. Delivered through an easy-to-use online platform...

Read More
8 September 2019

Consumer Intelligence reveals home insurance price increase

The average price for buildings and contents insurance has increased by 2.1% in the past year, according to Consumer Intelligence....

Read More
7 September 2019

TGG receives investment boost for telematics expansion

Private equity firm Three Hills Capital Partners (THCP) is acquiring a significant minority stake in telematics technology firm Trak Global...

Read More
6 September 2019

Marsh boosts cyber and digital asset capabilities

Marsh JLT Specialty has strengthened its hand in cyber, cryptocurrency and digital asset insurance with two new appointments. Adam Wickens...

Read More
5 September 2019

MLA earns Tier 1 MedCo status

Medical Legal Appointments (MLA) has moved up to Tier 1 on the MedCo portal. The medical report provider, which works...

Read More
4 September 2019

ACSO lands six new members and aims for 50

The Association of Consumer Support Organisations (ACSO) has expanded its membership with the addition of several new members. St John's...

Read More
2 September 2019

Crawford & Company names Clive Nicholls successor

Crawford & Company has promoted Lisa Bartlett to the position of president for the UK and Ireland. Bartlett, currently chief...

Read More
31 August 2019

Thornton Tomasetti hires former Aviva Insurance manager

Engineering and consultancy firm Thornton Tomasetti has appointed Tracey Cookson an associate director in its London office to help develop...

Read More
30 August 2019

CMCs must raise advertising standards, warns FCA

Claims management companies (CMCs) must raise the standard of their advertising, the Financial Conduct Authority (FCA) has warned. The FCA...

Read More
29 August 2019

Morrison and ARAG launch cover for special guardians

ARAG has developed a product with specialty insurance broker Morrison Insurance Solutions to offer legal advice and protection to foster...

Read More
28 August 2019

ABI reveals 2018 fraud cases and figures

A preacher, a rock guitarist pensioner and an award-winning hotelier were among the insurance fraudsters exposed last year, the Association...

Read More
27 August 2019

Cyber crime cost to soar, finds Juniper Research

The cost of data breaches will rise to more than $5 trillion in 2024, according to Juniper Research. The market...

Read More
26 August 2019

ThingCo launches next gen telematics device

Insurtech firm ThingCo has launched a new solar powered, self-installed telematics device called Little Theo. Incorporating intelligent voice, a sim...

Read More
24 August 2019

Weightmans uncovers dishonesty of ‘injured’ hiker

Law firm Weightmans has secured a fundamental dishonesty ruling against a woman who went mountain hiking following her alleged injury....

Read More
23 August 2019

GlobalData: Young drivers pay more despite telematics

Telematics insurance was held by more than 35% of 17- to 25-year-olds in 2018, yet they can still pay more...

Read More
22 August 2019

Willis Towers Watson: Motor claims inflation rises

The average cost per motor claim rose to £4,791 last year, according to benchmarking analysis from Willis Towers Watson. Motor...

Read More
21 August 2019

Kennedys appoints first global managing partner

Kennedys has appointed Sheffield-born and based Suzanne Liversidge as its first global managing partner. The new role has been created...

Read More
20 August 2019

1st Central partners with the RAC

The RAC's breakdown cover will be made available to 500,000 customers of car insurer 1st Central from 12 September. 1st...

Read More
19 August 2019

Home & Legacy launches online claims portal

High net worth insurance specialist Home & Legacy has launched a new online claims portal. Home & Legacy launched the...

Read More
18 August 2019

Allianz Insurance creates digital claims role

Allianz Insurance has appointed Shelley Hughes to the newly created role of digital claims propositions manager. Hughes will lead the...

Read More
17 August 2019

ABI: Cyber payout rate high but uptake too low

The Association of British Insurers (ABI) has revealed that 99% of 207 claims made on ABI-member cyber insurance policies in...

Read More
16 August 2019

Wrisk names new CEO

Wrisk has appointed a new chief executive officer as the pay-monthly contents insurance provider eyes the next stage in its...

Read More
16 August 2019

DAC Beachcroft recruits seven-strong team

DAC Beachcroft has recruited an insurance team from Norton Rose Fulbright in London. The seven-strong team of senior insurance lawyers...

Read More
14 August 2019

Injury-hit Premier League teams count the cost

The 20 English Premier League clubs suffered a total of 764 football injuries during the 2018/19 season—the most in the...

Read More
13 August 2019

Travel insurance startup Pluto partners with Blink

Zurich-backed travel insurance startup Pluto has teamed up with Blink to provide flight delay cover to its customers. Pluto targets...

Read More
12 August 2019

DWF automates fixed recoverable costs claims

Law firm DWF has developed an automated costs system using its EvoClaim software platform to process fixed recoverable costs claims....

Read More
11 August 2019

Former AIG claims handler jailed for fraud

A former AIG employee has been jailed for stealing £390,478 from the insurer. James Beaver was sentenced to two years...

Read More
10 August 2019

New sales director strengthens Claims Consortium Group

Claims Consortium Group has appointed Heather Lambert to the new role of sales director. Lambert joins the property specialist from...

Read More
9 August 2019

Discount rate change a mixed bag of risks and returns

The recent change to the personal injury discount rate means claimants are still worse off, but just not as much...

Read More
8 August 2019

Powered by Trov launches

Insurtech platform provider Trov is launching a portfolio of end-to-end digital, white-labelled insurance products designed for rapid roll-out by financial...

Read More
7 August 2019

Bought By Many offers vet video consults to pet owners

Pet owners with insurance from Bought By Many can now access free video consultations with fully qualified vets. Bought By...

Read More
6 August 2019

Willis Towers Watson offers plan for drone disruption

Willis Towers Watson has launched a disruption action plan to deal with drone technology. The plan, Drone Disruption at Airports:...

Read More
5 August 2019

Gallagher Bassett acquires Adjusting Associates

Gallagher Bassett is increasing its presence in the London market with the acquisition of Adjusting Associates. Established in 2002, Wales-based...

Read More
4 August 2019

MoneySuperMarket warns pet owners at risk of voiding car insurance

Price comparison website MoneySuperMarket has warned UK drivers they could be voiding their insurance by leaving pets unrestrained while driving....

Read More
3 August 2019

BLM secures fundamental dishonesty ruling

Law firm BLM has secured a finding of fundamental dishonesty against an opportunistic fraudster on behalf of AXA Insurance. The...

Read More
2 August 2019

Autoglass BodyRepair partners with Hastings Direct

Mobile repair specialist Autoglass BodyRepair has signed a new three-year contract with Hastings Direct, the digitally focused general insurance provider...

Read More
1 August 2019

Slater and Gordon UK returns to profitability

Slater and Gordon UK has returned to profitability following a period of stabilisation, restructuring and strategic investment. The business generated...

Read More
31 July 2019

GoCompare to cover excess up to £250 in the event of a claim

Price comparison site GoCompare will provide financial assistance to customers who claim on their car insurance. The new free excess...

Read More
30 July 2019

Jardine Motors expands 16-year partnership with AX

UK dealership group Jardine Motors has expanded its long-term partnership with AX. AX already supports Jardine with accident management service...

Read More
29 July 2019

Motor insurance costs rise once again, finds ABI

Average motor insurance costs rose slightly in Q2 2019, signalling an end to the decreases enjoyed in the previous five...

Read More
28 July 2019

McLarens bolsters UK and Ireland leadership with new appointment

Global loss adjuster McLarens has appointed Sandra McDonald as head of client services. In her newly created role, McDonald has...

Read More
27 July 2019

ABI names Jon Dye as its new chair

Jon Dye has been named as the new chair of the Association of British Insurers (ABI). Dye, chief executive of...

Read More
26 July 2019

Sedgwick strengthens international operations

Sedgwick has appointed key executives to support the ongoing success of its international growth strategy. Ian Muress, chief executive officer...

Read More
25 July 2019

Life insurance provider reviti joins Insurtech UK

Recently established life insurance provider reviti has joined Insurtech UK, the new alliance of startups and insurers. Reviti offers competitive...

Read More
24 July 2019

CFC appoints cyber claims director

Specialist insurance provider CFC has appointed Roger Francis as its cyber claims director. Francis, who was most recently head of...

Read More
23 July 2019

Fraud solutions provider FRISS opens UK office

Fraud and risk solutions provider FRISS is opening its first office in the UK. FRISS, which provides artificial intelligence (AI)-based...

Read More
22 July 2019

Monzo teams up with AXA Partners

Customers of challenger bank Monzo who sign up to the Monzo Plus account will be able to add comprehensive travel...

Read More
21 July 2019

AGL appoints Tesco Underwriting director

Activate Group (AGL) has strengthened its leadership team with the appointment of Paul Pancham, strategic development director at Tesco Underwriting,...

Read More
20 July 2019

MSL teams up with Bike Devil

Motorcycle insurance provider Bike Devil has selected MSL to provide claims services to its customers. Bike Devil is well known...

Read More
19 July 2019

ABI slams ‘misleading’ discount rate impact assessment

The Association of British Insurers (ABI) has slammed the UK government for how it went about setting the new personal...

Read More
19 July 2019

geo and Magenta Insurance named as finalists at Broker Innovation Awards

Smart energy company geo and property underwriting agency Magenta Insurance have been shortlisted for the Broker Innovation Awards. The partners...

Read More
18 July 2019

Frenkel Topping: New rate, new certainty

Mark Holt, managing director of personal injury settlement specialist Frenkel Topping and leading authority on the Ogden rate, reacts to...

Read More
18 July 2019

NHS claims steady but costs rise, reports NHS Resolution

Clinical negligence claims against the NHS are falling as a proportion of the number of treatment episodes, but concerns remain...

Read More
17 July 2019

Clinical Negligence Debate 2020 confirmed

The Clinical Negligence Debate is returning to The Midland Hotel in Manchester next year. The day-long conference is taking place...

Read More
17 July 2019

Ageas appoints new chief risk officer for UK

Evan Waks will become Ageas UK’s chief risk officer in September. Waks is an experienced insurance professional with a career...

Read More
16 July 2019

More reaction to discount rate change

Reaction to yesterday's change to the personal injury discount rate is continuing to pour in, with insurers, law firms, trade...

Read More
15 July 2019

Discount rate of -0.25% comes into effect

Justice minister and lord chancellor David Gauke has set the personal injury discount rate at -0.25%. The new -0.25% rate...

Read More
13 July 2019

Davies Group completes second acquisition of 2019

Davies Group has acquired GBB and Banwells, adding to its specialist motor claims capability. The acquisition includes specialist forensic investigation...

Read More
12 July 2019

DAC Beachcroft develops AI tool for liability assessment

Law firm DAC Beachcroft has collaborated with insurtech startup Automated Insurance Solutions and motor repair and claims flow specialist Audatex...

Read More
11 July 2019

First4Lawyers: Consumers could embrace comparison websites for legal services

Comparison websites are a potential revenue stream—and legal services providers need to recognise that consumers want to access support on...

Read More
10 July 2019

MGA model increasingly attractive in London market

The UK’s managing general agent (MGA) segment looks set to become an ever more popular feature of the London market,...

Read More
9 July 2019

EQL launches AI physiotherapist

EQL has unveiled its debut product designed to act like a physiotherapist and provide a triage tool for multiple issues....

Read More
8 July 2019

Broker Innovation Awards finalists revealed

The shortlist for the Broker Innovation Awards 2019 has been released. Head over to the Broker Innovation Awards website to...

Read More
8 July 2019

Plexus Law secures lateral hires from Kennedys

Plexus Law has secured the services of a team of 17 lawyers and 10 support staff from Kennedys. The hires...

Read More
5 July 2019

Markerstudy secures crash-for-cash convictions

Markerstudy and its law firm, DWF, have secured convictions against a fraudulent claimant and the man who acted as a...

Read More
4 July 2019

BLM partners with LSE to create new AI insurance tool

Law firm BLM has launched a suite of online analytics, case management and communications tools for insurers and corporate clients....

Read More
3 July 2019

Amanda Blanc resigns from Zurich

Amanda Blanc is stepping down as chief executive officer for Europe, the Middle East and Africa at Zurich just nine...

Read More
2 July 2019

Harrison Associates earns third CARF accreditation

Harrison Associates has once again received accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) for both case management...

Read More
1 July 2019

Price Forbes security practice launches

Independent wholesale broker Price Forbes has set up a new security risks practice. The new practice will help corporates prevent...

Read More
30 June 2019

Rob Smale joins Claims Consortium Group board

Rob Smale has joined the board of property specialist Claims Consortium Group as a non-executive director. Smale, who was previously...

Read More
29 June 2019

HCML strengthens spinal and catastrophic injury team

Declan Egan has joined the spinal and catastrophic injury case management team at HCML. HCML has also strengthened the specialist...

Read More
28 June 2019

AX identifies new hide and crash scam

Motor fraudsters are using a new tactic to trap unsuspecting drivers in crash-for-cash scams, according to AX. The ‘hide and...

Read More
27 June 2019

Wrisk and Allianz Automotive team up

New car owners will soon be able to drive their new acquisitions off the forecourts of more than 40 brands...

Read More
26 June 2019

Lloyd’s underwriters eye up uninsurable risks

A group of Lloyd’s of London underwriters is aiming to speed up insurance and reinsurance product development for new and...

Read More
25 June 2019

Director gets 12-year ban after agricultural insurance fraud

A company director who submitted fraudulent insurance claims for stolen agricultural equipment has been banned from acting as a company...

Read More
22 June 2019

Nexus Group brings in van der Veer to manage MGAs

Nexus Group has appointed Marc van der Veer as chief executive officer of European ventures. He joins from The Ardonagh...

Read More
21 June 2019

Ecclesiastical reports on risks in charity sector

Charities need to take a longer-term view of risk or face increasing threats to their prosperity and security, according to...

Read More
20 June 2019

Suspended prison sentences for crash-for-cash trio

Two siblings and their friend have received suspended prison sentences for their roles in a crash-for-cash scheme targeting a pregnant...

Read More
19 June 2019

Potter Rees Dolan promotes four to partner

Serious injury firm Potter Rees Dolan has promoted four of its senior solicitors to partner. The promotions follow the Manchester-based...

Read More
18 June 2019

Hiscox develops cyber exposure calculator

Hiscox has launched a cyber exposure calculator designed to help businesses estimate the potential financial impact they may face if...

Read More
17 June 2019

Lemonade launches product for renters in Europe

Rapidly expanding insurtech Lemonade has launched in Europe. Lemonade, which supplies homeowners and renters’ insurance, chose Germany as its initial...

Read More
16 June 2019

North P&I Club appoints new deputy global claims directors

Marine insurer North P&I Club has appointed Mike Salthouse and Matt Moore as deputy global claims directors. Salthouse and Moore...

Read More
15 June 2019

Royal London met 99% of claims last year

Royal London paid out 99% of all claims in 2018, with more than £506 million going to UK protection customers....

Read More
13 June 2019

Inland flood defences save £1.1 billion, finds new research

The UK’s current network of river barriers and defences is preventing £1.1 billion a year of flood damage, according to...

Read More
12 June 2019

Former Lego exec joins Zurich to elevate customer excellence

Zurich Insurance Group has appointed former Lego executive Conny Kalcher to the position of chief customer officer. She will lead...

Read More
11 June 2019

Motorway crash-for-cash fraudsters heading to prison

Three men who carried out a crash-for-cash plan on a motorway slip road in Coventry have been sentenced to at...

Read More
10 June 2019

Crawford & Company names UK chief client officer

Lisa Bartlett is the new UK chief client officer at Crawford & Company. In her new role, Bartlett will lead...

Read More
9 June 2019

DAC Beachcroft launches virtual crisis room

DAC Beachcroft has enhanced its breach response services with the launch of the DACB Situation Room, a secure, virtual crisis...

Read More
8 June 2019

Court of Appeal affirms MiB car accident liability on private land

The Court of Appeal has confirmed a High Court decision to extend compensation rights to people injured in car accidents...

Read More
7 June 2019

British Claims Awards 2019 winners revealed

Sedgwick, Square Mile Broking and the in-house transportation claims team at FirstGroup were among the big winners at the British...

Read More
6 June 2019

Plastic Surgeon leader joins BDMA executive committee

Plastic Surgeon head of insurance Chris Edwards has been appointed to the BDMA executive committee. The BDMA is the restoration...

Read More
5 June 2019

QuestGates strengthens international partnership

QuestGates managing director Chris Hall has been named as a non-executive director of vrs Adjusters. This appointment follows QuestGates being...

Read More
4 June 2019

SAS and Octo Telematics team up for insurance IoT

Octo Telematics is integrating the analytics suite of SAS to help its insurer customers more effectively price risk, manage claims...

Read More
3 June 2019

Crawford & Company hires global relationship leaders

Crawford & Company has appointed Caroline Pritchard and Tenesha Frazier-Levett as global relationship leaders within its client development team. Pritchard...

Read More
2 June 2019

IFED debriefs insurers on commercial property fraud

The City of London Police’s Insurance Fraud Enforcement Department (IFED) hosted the force’s first ever industry debrief event last month,...

Read More
1 June 2019

Value of general insurance claims fraud falling, finds Aviva

Aviva detected £80 million worth of fraudulent general insurance claims last year. The value of suspected or proven fraudulent general...

Read More
31 May 2019

ABI: Motor theft claims soared in Q1 2019

Figures from the Association of British Insurers (ABI) show that the number of motor theft claims paid by insurers in...

Read More
30 May 2019

Insurtech UK welcomes new members

Aviva, the Chartered Insurance Institute and Broker Direct have joined new trade group Insurtech UK. They join the 50+ strong...

Read More
29 May 2019

Zurich UK paid 99% of claims in 2018

The total value of all claims paid to Zurich UK general insurance customers last year reached more than £1.6 billion....

Read More
28 May 2019

Brokers and SMEs far apart on cyber risks, says Sedgwick

New research from Sedgwick has found a stark perception gap between small- and medium-sized entities (SMEs) and brokers when it...

Read More
24 May 2019

ARAG relaunches motor product ready for Civil Liability Act

Legal expenses and emergency assistance provider ARAG has relaunched its flagship motor policy to accommodate the changes being introduced next...

Read More
23 May 2019

BIBA and Pool Re launch new guide to terrorism insurance

The British Insurance Brokers’ Association (BIBA) and Pool Re have launched a new comprehensive guide on terrorism insurance aimed at...

Read More
22 May 2019

New dashcam app to revolutionise post-accident procedure

After-accident specialist, Auto Logistic Solutions (ALS), has launched a fully integrated dashcam app that not only protects drivers, but could...

Read More
22 May 2019

Express Solicitors makes RTA promotions

Manchester-based personal injury law firm Express Solicitors has promoted partner Kimberley Kirkby to head of the road traffic accidents department...

Read More
22 May 2019

Kennedys promotes several insurance lawyers

Law firm Kennedys has promoted Christopher Malla to head of its healthcare division, and elevated nine lawyers to its partnership...

Read More
21 May 2019

Time will tell on whiplash reform savings

It will be years before the true extent of savings from whiplash reform is revealed, writes Qamar Anwar of First4Lawyers...

Read More
20 May 2019

Video streaming comes to Lorega claims service

Lorega has launched a live video streaming service for policyholders. The new service will enable Lorega to provide faster claims...

Read More
17 May 2019

APIL names new leaders

The Association of Personal Injury Lawyers (APIL) has elected two sector experts to leadership roles and five to its executive...

Read More
16 May 2019

BIBA 2019: Claims are a journey, not just a promise

What brokers and their insurer partners are doing to innovate within claims was a headline topic at the annual British...

Read More
15 May 2019

SIR from Hiscox expands to cover business integrity risks

Hiscox has launched an enhanced version of its Security Incident Response (SIR) product, to provide additional protection for risks such...

Read More
14 May 2019

Insurercore and BIBA develop platform for brokers

The British Insurance Brokers' Association (BIBA) has partnered with insurtech company Insurercore to create a new searchable platform for members....

Read More
13 May 2019

ACSO calls for investigation into progress of small claims portal

Matthew Maxwell Scott, executive director of the newly formed Association of Customer Support Organisations (ACSO), has urged MPs on the...

Read More
12 May 2019

CNA Hardy enhances cyber proposition

Commercial insurer CNA Hardy has upgraded its cyber offering with a new pre-breach service and additional coverages. Cyber policyholders now...

Read More
11 May 2019

Liberty Specialty Markets appoints new claims manager

Liberty Specialty Markets has appointed Gavin Coley to the role of energy, property and construction claims manager. Coley, based in...

Read More
10 May 2019

Fundamental dishonesty findings reach 500

A claim arising from a low speed impact road traffic accident in Bexhill-on-Sea has become insurance law firm Horwich Farrelly’s...

Read More
9 May 2019

IGI launches protection for ‘expensive’ IP disputes

Commercial insurer and reinsurer International General Insurance (IGI) has launched a new intellectual property (IP) product. The new class of...

Read More
8 May 2019

UK rental market insurer Urban Jungle secures seed funding

Insurance startup Urban Jungle, the developer of an insurance proposition for the UK rental market, has raised £2.5 million in...

Read More
7 May 2019

DAC Beachcroft promotes 13 insurance lawyers

Thirteen insurance lawyers are among the latest promotions at DAC Beachcroft. Lawyers from its insurance practice across the UK and...

Read More
6 May 2019

New Ecclesiastical tool to ease broker risk discussion with educators

Ecclesiastical Insurance has launched a new risk-profiling tool for its education clients. The risk tracker report, which was developed in...

Read More
5 May 2019

McLarens hires David Pigot for new London market role

McLarens has created a new role focusing on developing expanded solutions for the London market and driving growth in its...

Read More
4 May 2019

RSA revamps UK and Ireland management team

RSA has made several changes its UK and Ireland management team. The insurer has appointed Kay Martin as its new...

Read More
3 May 2019

Adrian Flux sticks with Coplus for motor claims

Independent specialist and classic car insurance broker Adrian Flux has reappointed Coplus as its motor claims partner for a further...

Read More
2 May 2019

Allianz to close Woking and Luton offices

Allianz has proposed closing its offices in Woking and Luton as part of a plan to compete more efficiently and...

Read More
2 May 2019

Meet the finalists of the British Claims Awards 2019

Dozens of leading lights from the claims sector in the UK have been named as finalists of the British Claims...

Read More
1 May 2019

125 AXA UK claims jobs at risk following operational changes

AXA UK has put 125 jobs across six sites at risk of redundancy after further changes to its claims operations....

Read More
30 April 2019

Azur chooses ARAG for wealthy client household product

Managing digital agent Azur Underwriting has selected ARAG to provide legal protection and home emergency assistance for its new Smart...

Read More
30 April 2019

Keoghs and LV= prosecute fraudsters targeting elderly drivers

Keoghs and LV= have successfully prosecuted the fraudsters behind a crash-for-cash scam that targeted elderly drivers as old as 102....

Read More
29 April 2019

Augmented analytics: The Human-AI hybrid

Augmented analytics augments human intelligence with AI to produce something all the more immediate and powerful, explains Karim Derrick of...

Read More
28 April 2019

Protection of pets climbs to all-time high

More pets are insured in the UK than ever before, the Association of British Insurers (ABI) has revealed. Nearly 4.3...

Read More
27 April 2019

Volvo cars to share data on slippery road conditions and hazards

Volvo is rolling out technology across Europe that will allow its cars to talk to one another, as the automotive...

Read More
26 April 2019

Newly rebranded handl Group acquires Harrison Associates

The owner of Speed Medical and Corporé has acquired Harrison Associates, a catastrophic injury case management, rehabilitation and expert witness...

Read More
25 April 2019

Aviva CEO shakes up leadership as Briggs departs

Aviva chief Maurice Tulloch has begun making good on his promise to return the insurer to the fundamentals of insurance...

Read More
24 April 2019

MoJ considers expanded whiplash role for MedCo

The Ministry of Justice (MoJ) is seeking views on an expanded role for MedCo as part of whiplash reform. The...

Read More
23 April 2019

Van Ameyde acquires UK marine consultancy

Claims management firm Van Ameyde has completed the acquisition of a marine consultancy in the UK. McAusland Turner: Marine Surveyors...

Read More
22 April 2019

Success fees decision leaves bad taste

A recent Court of Appeal decision has left personal injury lawyers in no doubt about what they need to do...

Read More
21 April 2019

Car insurance price rises in reverse, finds Confused.com

Car insurance price rises are in reverse following two consecutive quarters of rising premiums, according to Confused.com and Willis Towers...

Read More
20 April 2019

Insurdata receives $3 million in funding to support development

Insurtech company Insurdata has secured $3 million in funding. Venture capital firms Anthemis and Menlo Ventures led the group of...

Read More
19 April 2019

Inzura partners with dash cam maker to develop integrated telematics

UK insurtech company Inzura and MiTAC Digital Technology (MDT) Corporation are partnering to deliver an integrated telematics dash cam solution...

Read More
18 April 2019

DAC Beachcroft establishes base in Northern Ireland

DAC Beachcroft has expanded to North Ireland with the acquisition of professional indemnity, motor and public and employers’ liability claims...

Read More
17 April 2019

Horwich Farrelly issues claims acceptance league table warning

Law firm Horwich Farrelly has warned insurers not to chase the easy positive PR that comes from settling claims early...

Read More
16 April 2019

BIBA members get access to Waterlock

Customers of British Insurance Brokers’ Association (BIBA) members are set to benefit from a two-pronged Magenta Insurance scheme offering protection...

Read More
15 April 2019

Auger expands with nine hires

Drainage and water mains claims specialist Auger has appointed nine new members of staff. The new employees include six engineers,...

Read More
14 April 2019

Millstream adopts CEGA medical screening tool

Millstream Underwriting is offering the automated medical screening tool of CEGA to its commercial and retail travel customers. The tool,...

Read More
13 April 2019

Evolution chooses Iotatech Claims

Evolution has selected the claims management platform of insurtech company Iotatech to give it greater control over its claims handling...

Read More
12 April 2019

Fenchurch Law to hold regional symposiums for brokers

Fenchurch Law is holding four broker-focused regional events aimed at providing the latest insights on current coverage and claims disputes...

Read More
12 April 2019

From monkey business to horse play: Aviva reveals weird claims of 2018

Aviva has revealed some of the weird claims it has covered in the past 12 months. The insurer replaced the...

Read More
11 April 2019

FCA accuses general insurers of continuing to fail customers

The Financial Conduct Authority (FCA) has written to the chief executives of all UK general insurers, urging them to improve...

Read More
10 April 2019

Birth injuries, paternal depression and secondary victim claims

Hector Stamboulieh, in-house counsel at ARAG, examines birth injuries, paternal depression and secondary victim claims I read a very interesting...

Read More
10 April 2019

Allianz appoints motor damage strategy manager

Allianz Insurance has appointed Nick Rossiter as motor damage strategy manager, following the retirement of Stuart Munro. Rossiter has worked...

Read More
9 April 2019

NHS fraudster sentenced to five months in prison

A woman has been sentenced to five months in prison for attempting to defraud the NHS of more than £2.3...

Read More
8 April 2019

Sedgwick appoints chief client officer for international division

Sedgwick has appointed Eric Malterre as chief client officer for its international division. Malterre brings a wealth of international experience...

Read More
7 April 2019

McLarens creates chief commercial officer role

Graham Smart, Steven Wallace and Chris Panes have all taken on new roles at insurance services provider McLarens. Smart has...

Read More
6 April 2019

ERS soups up claims service for prestige clients

The new claims service from ERS for prestige clients such as sportspeople, celebrities and supercar lovers promises to provide a...

Read More
5 April 2019

Slip-and-trip fraudster falls foul of law

A slip-and-trip fraudster has been given a suspended jail sentence of 21 months for pretending to trip over a crate...

Read More
5 April 2019

Plexus Law receives private equity investment boost

Defendant firm Plexus Law has secured private equity investment to fuel its growth and innovation plans. Private equity firm Origin...

Read More
4 April 2019

Where there’s a will, there’ll be fraudulent claims

The beginning of this month marked the transition of regulation of claims management companies (CMCs) to the Financial Conduct Authority...

Read More
3 April 2019

DAC Beachcroft names new head of global insurance practice

Insurance partner Liam O'Connell is set to join DAC Beachcroft to lead its global insurance practice in London. O'Connell is...

Read More
2 April 2019

ThingCo launches connected car service

Insurtech company ThingCo has launched a new connected car service delivered by a professionally fitted video camera-enabled device. Theo incorporates...

Read More
1 April 2019

Supreme Court clarifies vehicle use

Carrying out significant repairs to a vehicle on private property does not count as 'use' for the purposes of compulsory...

Read More
31 March 2019

ABI: Vehicle crime surge costs £1 million per day

A surge in vehicle thefts, including keyless car crime, has led to motor insurers paying out £1 million per day,...

Read More
30 March 2019

Allianz appoints new head of motor

Allianz Insurance has named Gerry Ross as its new head of commercial motor. In his new role, Ross will be...

Read More
29 March 2019

Lloyd’s managing agent Coverys appoints new head of claims

Coverys Managing Agency has appointed Caitlin Crist to a newly created claims role. Coverys, a provider of medical professional liability...

Read More
28 March 2019

Services to the policyholder: BCA 19 judges give their views

Members of the judging panel for the British Claims Awards give their thoughts on claims as a service, and why...

Read More
27 March 2019

EU acts to make European roads safer

The EU has unveiled rules that will force the adoption of technologies in vehicles designed to drastically reduce fatalities and...

Read More
27 March 2019

ARAG and Clarke Willmott discuss ATE partnerships: WATCH

Chris Thorne, partner and head of personal injury and medical negligence at Clarke Willmott, and Paul Morgan, ATE account manager...

Read More
27 March 2019

Premex+ gets new managing director

Maria Hardwidge has appointed as the new managing director of Premex+. Hardwidge's promotion comes after spending 18 years at Premex,...

Read More
25 March 2019

Willis Re appoints new head of London market reinsurance claims

Steve Robson has joined Willis Re as head of London market reinsurance claims. Robson has almost four decades of experience,...

Read More
24 March 2019

Sedgwick investigators increasingly coming up against cyber claims fraudsters

The 82-strong investigation services team at Sedgwick is increasingly having to fight back cyber claims fraudsters targeting its clients. The...

Read More
23 March 2019

Horwich Farrelly and Aviva secure key fundamental dishonesty ruling

Law Horwich Farrelly and insurer Aviva have a won a ruling that could strengthen Section 57 as a fraud deterrent....

Read More
22 March 2019

CII creates a riot claims guide

The Chartered Insurance Institute (CII) has launched a guide for the compensation of claims in the event of a riot....

Read More
21 March 2019

Insurance broker Thomas Carroll launches claims app

Insurance broker Thomas Carroll has released a new claims app to enable customers file a report wherever they are. The...

Read More
20 March 2019

The customer must always be in sight

Insurers and providers must evolve to meet customer expectations and market changes, says Slater and Gordon chief executive officer David...

Read More
20 March 2019

FORCE is strong in Shift, investors find

Insurtech company Shift Technology has secured $60 million (£45.35 million) in funding to help transform its fraud detection platform into...

Read More
19 March 2019

Clocks starts on changes to personal injury discount rate

The lord chancellor and justice minister, David Gauke, will begin the long-awaited review of the personal injury discount rate later...

Read More
18 March 2019

FOIL establishes new cyber and digital liabilities team

The Forum of Insurance Lawyers (FOIL) has launched a new team charged with understanding the opportunities and challenges brought about...

Read More
17 March 2019

McLarens opens real estate-focused office

Loss adjuster McLarens has opened a dedicated real estate office and recruited a number of senior specialists to support its...

Read More
16 March 2019

DAC Beachcroft pilots new online platform in ‘live claims’ setting

DAC Beachcroft has partnered with legal technology company Ampbah to pilot a new cloud-based platform that streamlines how solicitors handling...

Read More
15 March 2019

360Globalnet rolls out digital claims platform upgrades

Insurtech company 360Globalnet has launched a new version of its digital claims platform, 360Siteview. 360Siteview, a self-configurable platform for insurers...

Read More
14 March 2019

Carphone Warehouse fined almost £30 million for mis-selling

The Carphone Warehouse has been fined £29.1 million for mis-selling the Geek Squad mobile phone insurance and technical support product...

Read More
13 March 2019

Woman ‘cuts off’ own hand to make fraudulent claim

A woman in Slovenia has been accused of sawing off her own hand to claim €400,000 (£340,000) in compensation from...

Read More
12 March 2019

Sedgwick acquires media and entertainment loss adjuster

Sedgwick has acquired Adams Media Loss Adjusting, an established provider specialising in media and entertainment services. Sedgwick Media and Entertainment,...

Read More
11 March 2019

Weightmans forms cyber unit to assist businesses and insurers

Weightmans has built a team of cyber specialists to help businesses and their insurers build resilience in the face of...

Read More
10 March 2019

First4Lawyers: Qamar Anwar questions part 2 LASPO review

Was part 2 of the Legal Aid, Sentencing and Punishment of Offenders Act (LASPO) 2012 worth the bother, asks Qamar...

Read More
9 March 2019

Boxer’s £300 fine ‘lenient’, says Allianz fraud manager

Allianz fraud manager Nick Kelsall has described the £300 fine handed down to a convicted fraudster caught out in a...

Read More
8 March 2019

Zurich recognised for customer satisfaction

Zurich has been independently recognised as one of the best brands in the UK for customer satisfaction. The insurer rose...

Read More
7 March 2019

Block by blockchain: Karim Derrick gives a status update on the technology

Is blockchain dead? Not at all, says Karim Derrick, head of research and development at Kennedys In the space of...

Read More
6 March 2019

Aviva appoints new chief executive officer

Aviva has appointed Maurice Tulloch as its new chief executive officer. Chairman Sir Adrian Montague has been acting in an...

Read More
5 March 2019

Switalskis recruits traumatic brain injury specialist

Switalskis Solicitors has appointed serious injury and traumatic brain injury claims specialist Ewan Bain in Doncaster. Bain has joined Switalskis...

Read More
3 March 2019

Inchcape selects AX for accident aftercare service

Automotive retailer Inchcape has selected recently rebranded AX as the provider of its accident management and vehicle replacement service. Inchcape...

Read More
2 March 2019

CFC appoints new chief technology officer

Specialist insurance provider CFC has named former Hiscox executive Jonathan Fletcher as its new chief technology officer. Fletcher (pictured) was...

Read More
1 March 2019

Subsidence claims rise could curtail home insurance price cuts

Home insurance price cuts could be about to end as rising subsidence claims from last year’s hot summer send bills...

Read More
28 February 2019

DAC Beachcroft strengthens national claims solutions business with new partner

DAC Beachcroft has strengthened its national claims solutions business with the appointment of a new London-based partner. David Johnson has...

Read More
27 February 2019

Four men sentenced for stealing and selling AXA customer data

Four men have been sentenced for their respective roles in stealing and selling customer data from AXA Insurance, and exploiting...

Read More
26 February 2019

Theft of funds claims climb in the UK, finds CFC Underwriting

Social engineering scams such as funds transfer fraud rose globally last year, according to 2018 claims data from CFC Underwriting....

Read More
25 February 2019

Carpenters becomes associate ABI member

Insurance claims and legal services provider Carpenters Group has become an associate member of the Association of British Insurers (ABI)....

Read More
24 February 2019

Court rules on PPOs for immunotherapy in mesothelioma claims

What is thought to be the first judgement on the issue of periodical payment orders (PPOs) as a mechanism for...

Read More
23 February 2019

HCML names new chief medical director

Rehabilitation and case management firm HCML has appointed Dr Alex Smallwood as its new chief medical director. A qualified GP...

Read More
22 February 2019

BLM uses iManage RAVN Extract to make claim outcome predictions

Law firm BLM is using iManage RAVN Extract to capture data from its documents to analyse and accurately predict claim...

Read More
21 February 2019

Charles Taylor Adjusting makes several international moves

London-headquartered Charles Taylor Adjusting has made several international moves that have expanded its operations. The international loss adjusting business has...

Read More
20 February 2019

UK government funds AI claims fraud detector

The UK government has handed out £13 million in funding to 40 artificial intelligence (AI) and data projects aiming to...

Read More
19 February 2019

RAC signs three-year deal with Slater and Gordon

Slater and Gordon has won a renewed contract to provide accident management support and additional legal services to the RAC....

Read More
18 February 2019

Stretched judiciary lacks resources to deal with autonomous vehicles, says Kennedys

An already stretched judiciary requires in-depth guidance from the UK government if the regulation of autonomous vehicles is to be...

Read More
17 February 2019

CoreLogic incorporates WeGoLook loss adjuster network

California-based property intelligence provider CoreLogic has added Crawford & Company's WeGoLook, currently available in the UK, Canada and the US,...

Read More
16 February 2019

Gareth Howell to leave AXA Retail role

AXA Retail executive managing director Gareth Howell is set to leave the insurer at the end of February. Laurent Matras,...

Read More
15 February 2019

Pen Underwriting re-engineers water claims process

Pen Underwriting has revamped its water claims process with the help of Davies Group. The underwriter predicted that its re-engineered...

Read More
14 February 2019

Ghost broker jailed for providing fake car insurance to criminals

A ghost broker has been sentenced to two years in prison for using stolen data to set up fake companies...

Read More
13 February 2019

Ascot and Beazley launch £40m insurtech-linked cargo consortium

Insurers Ascot and Beazley have launched a Lloyd’s of London-based cargo consortium that uses insurtech solutions to help manage risk...

Read More
12 February 2019

World Cup injuries take their toll on Premier League clubs, finds JLT Specialty

Premier League football clubs have seen a 44% increase in injuries to players who competed in last summer’s World Cup...

Read More
11 February 2019

Chubb promotes Julie Chalmers to regional claims director role

Julie Chalmers has been promoted to claims director for Europe, Eurasia and Africa at property and casualty insurer Chubb. Chalmers...

Read More
10 February 2019

Covéa hires chief technology and information officer

Covéa Insurance has appointed Graeme Howard as its new chief technology and information officer. Howard, who has held a number...

Read More
9 February 2019

LMA chief executive Cameron calls for a seamless digital marketplace

Lloyd's Market Association chief executive Sheila Cameron has called for the creation of a digital marketplace in London that seamlessly...

Read More
8 February 2019

RSA and and Audatex develop digital system for pet claims

RSA Insurance Group and Audatex have developed the UK’s first online claims system for pet insurance. Using Audatex’s Pet Automated...

Read More
7 February 2019

Aon and Claim Central partner for claims insurtech

London-headquartered professional services firm Aon and insurtech company Claim Central have established a strategic alliance focused on digitising and streamlining...

Read More
6 February 2019

Cost of home contents insurance falls yet one in four are uninsured, finds ABI

The average weekly cost of home contents insurance currently stands at £2.40 per week, yet one in four UK households...

Read More
5 February 2019

Allianz saved £64.75 million in 2018 through counter fraud

Allianz is celebrating another record year for fraud success, reaching a total saving of £64.75 million in 2018. The total...

Read More
4 February 2019

National Accident Helpline set to launch new law firm

The owner of National Accident Helpline is preparing to launch a law firm that focuses on personal injury. The new...

Read More
3 February 2019

Price Slater Gawne opts for ARAG after-the-event insurance

Law firm Price Slater Gawne has selected ARAG to provide after-the-event insurance for its clinical negligence clients. The decision came...

Read More
2 February 2019

Commercial & General signs up to Iotatech Claims

Commercial and General has selected insurtech company Iotatech's claims management solution for all of its insurance products. The insurer will...

Read More
1 February 2019

Harry, Bert and Lenny bots ease AXA workload

AXA is using three artificial intelligence bots to automate routine claims and admin work, the insurer has revealed. The bot...

Read More
31 January 2019

Keoghs calls for graduated driving licences to protect young motorists

Law firm Keoghs has called on the government to introduce a 'graduated' driving licence for young motorists to cut the...

Read More
30 January 2019

Allianz automates Ministry of Justice Stage 3 claims with AI platform

Allianz Insurance has launched a new digital platform that uses artificial intelligence (AI) to enable its injury claims handlers to...

Read More
29 January 2019

QBE appoints new director of motor

QBE has appointed Jon Dye as director of motor for the UK. Dye will join QBE from Allianz UK, where...

Read More
28 January 2019

Keyless entry leaving hundreds of popular cars open to theft

Thousands of cars with keyless entry, including the Ford Fiesta, Volkswagen Golf, Nissan Qashqai and Ford Focus, can easily be...

Read More
27 January 2019

QuestGates appoints international development manager

QuestGates has appointed David Potts to the role of international development manager. Based in London, this new role has been...

Read More
26 January 2019

CII launches Society of Claims Professionals

The Chartered Insurance Institute (CII) has launched a dedicated professional body for the 20,000 people who work in the claims...

Read More
25 January 2019

Canadian investor takes minority stake in Davies Group

Canadian investor Alberta Investment Management (AIMCo) has acquired a minority stake in Davies Group. The new partnership diversifies and strengthens...

Read More
24 January 2019

Online flight booking service opts for Setoo personalised insurance platform

Invia Flights Germany has selected the personalised insurance platform of UK insurtech company Setoo—which promises to do away with the...

Read More
23 January 2019

Man who made fraudulent claims in friends’ names sentenced

A man has been sentenced after he used the personal details of his friends to make a series of fraudulent...

Read More
22 January 2019

Markerstudy picks up Co-op underwriting business for £185 million

Co-op has sold its underwriting business to the Markerstudy insurance group for £185 million. As part of the deal, Co-op...

Read More
21 January 2019

Hilary Meredith Solicitors brings first case to test MoD’s duty to protect against Q fever

Hilary Meredith Solicitors is bringing the first case to test the Ministry of Defence's (MoD) duty to protect against Q...

Read More
19 January 2019

Mactavish finds ‘significant flaws’ in cyber cover

Insurance governance consultancy Mactavish has found that there has been a surge in businesses buying specialist cyber insurance, but warned...

Read More
18 January 2019

Davies Group acquires TopMark Claims Management for public sector capabilities

Davies Group has acquired a property and casualty public sector claims firm based in Glasgow. TopMark Claims Management serves a...

Read More
17 January 2019

IFB and SAS fight fraud with industry-scale intelligence database

The Insurance Fraud Bureau (IFB) has launched a new fraud prevention platform that will allow insurers and authorities to safely...

Read More
16 January 2019

Zurich UK chooses BAE Systems solution to counter fraud

Zurich UK has expanded its eight-year partnership with BAE Systems to improve fraud detection and optimise its claims process. From...

Read More
12 January 2019

P.R. Hanna Solicitors names new personal injury partner

P.R. Hanna Solicitors has appointed Lisa Mulholland as a partner. Mulholland has worked with the firm for more than two...

Read More
28 December 2018

Crawford & Co promotes Andrew Bart to head of GTS

Claims management provider Crawford & Company has promoted Andrew Bart to global president of its Global Technical Services (GTS) division....

Read More
27 December 2018

New customer experience director for RSA

RSA Group has appointed Neil Strickland as director of its new commercial customer experience function. Strickland's appointment follows RSA's decision...

Read More
24 December 2018

Hiscox names new UK CEO

Hiscox has appointed Bob Thaker as its new UK chief executive officer, effective March 2019. Thaker has worked at Hiscox...

Read More
23 December 2018

Marsh makes new appointments ahead of JLT acquisition

Marsh has made a series of key appointments of key specialty leaders for the UK and Ireland. These appointments will...

Read More
21 December 2018

Discount rate change expected within eight months

Compensators should start preparing for a new personal injury discount rate as it will come into force in no more...

Read More
19 December 2018

Aon poll shows SMEs blind to risk of cyber attacks and data loss

Many businesses still don’t have the right protection against cyber attacks, know the rules around the General Data Protection Regulation...

Read More
18 December 2018

FCA issues new rules for CMCs ahead of regulation next year

The Financial Conduct Authority (FCA) has published a new set of rules and fees that will apply to all claims...

Read More
17 December 2018

Crash-for-cash pair who ‘wasted’ emergency services’ time sentenced

Two insurance fraudsters have been sentenced for their roles in a crash-for-cash scheme that saw one of them cut from...

Read More
16 December 2018

Gallagher Bassett acquires Property Claims Management Services

Risk management firm Gallagher Bassett has boosted its size and offering in the UK with the acquisition of Property Claims...

Read More
14 December 2018

Fires and explosions cause largest losses for business, finds AGCS

Fire and explosion incidents are causing the largest claims for insurers and the businesses they cover, according to new research...

Read More
13 December 2018

FOIL confirms Anthony Baker as vice president

Anthony Baker of Plexus Law has been confirmed as vice president of the Forum of Insurance Lawyers (FOIL) for 2019....

Read More
10 December 2018

LMA Gemini launches to track claims expert costs

The Lloyd’s Market Association (LMA) and Advent Insurance Management have launched a claims expert management solution and platform to help...

Read More
24 May 2024

More court delays and the state of the civil justice system

Matthew Maxwell Scott, founder and executive director of the Association of Consumer Support Organisations (ASCO). What are the current challenges...

Read More
24 May 2024

Insurance customers reveal mixed feelings towards industry

Guidewire has released the latest edition of its annual insurance customer attitudes study, shedding light on how various factors such...

Read More
23 May 2024

OPDA calls for home buying to be digitised

Maria Harris, chair of the Open Property Data Association (OPDA) has called for the entire home buying and selling process...

Read More
22 May 2024

Nadia Kerr takes helm of Fletchers Solicitors’ cycling team

Fletchers Solicitors has appointed Nadia Kerr as a partner to lead its dedicated cycling team including its Cycle SOS brand,...

Read More
22 May 2024

APIL relaunches best practice guide on rehabilitation

An injured person’s recovery must be “the primary goal for all”, says APIL’s chief executive as the association relaunches its...

Read More
20 May 2024

How employers can tackle poor mental health in the workplace

Keira Wallis, head of clinical operations at Healix.   With multiple generations working side by side in today’s workplace, business...

Read More
17 May 2024

Introducing the finalists for the British Claims Awards 2024!

The anticipation is building for the upcoming British Claims Awards 2024, set to take place on the 6 June at The...

Read More
17 May 2024

BIBA Conference 2024: exploring the future of insurance

This year’s BIBA conference saw the top players in the industry asking a crucial question - what's next? From the...

Read More