Aon and Claim Central partner for claims insurtech

London-headquartered professional services firm Aon and insurtech company Claim Central have established a strategic alliance focused on digitising and streamlining claim management for property and casualty insurance.

Aon’s insurer and reinsurer clients will benefit from Claim Central’s features and functionality that modernise the property claims process. These include live video streaming, aerial imagery, real-time chat, customer sentiment measures and digital payments.

As part of the partnership, Claim Central is also opening an innovation centre in Jacksonville, Florida, which will do the heavy lifting of technology implementations for Aon’s insurer and reinsurer clients’ claims processes.

The innovation centre will run Claim Central’s single platform claims solution, and will include modernised workflows with desk examiners, field adjusters, and a connection to a credentialed contractor repair network to support loss mitigation and faster property repairs.

The centre will also provide a live insurance environment in which new-to-market features and functionality can be tested.

“Aon is committed to helping clients navigate the insurtech ecosystem and adopt new technologies that advance their strategic initiatives,” said Andy Marcell, chief executive officer of Aon’s reinsurance solutions business. “Claim Central is utilising technology to make a meaningful impact in the area of claims management, and this is increasingly important for our re/insurer clients as they manage volatility following another active year for global natural disasters.”

Brian Siemsen, global CEO of Claim Central, said: “Our goal with the Aon partnership and the opening of our Innovation Center is to make claims transformation and innovation easier for insurers and reinsurers.”

“This is an opportunity for Aon’s clients and Claim Central’s other insurer customers to concentrate more fully on maximising operations and reaping the full benefit offered by new insurtech.”

Mark Dugdale