By: 8 February 2019
RSA and and Audatex develop digital system for pet claims

RSA Insurance Group and Audatex have developed the UK’s first online claims system for pet insurance.

Using Audatex’s Pet Automated Workflow System, RSA is reducing the journey times of its customers for repeat medication and ongoing treatments to a matter of only minutes.

The platform, which is currently handling more than 400 claims per week, allows customers to self-authenticate and submit claims to be paid directly for their pet’s medication in a matter of minutes, rather than days or weeks. It also allows them to track the progress of their claim in real time.

Commenting on the partnership, David Frost, product manager at Audatex UK, said: “We are thrilled to have partnered with RSA Insurance Group, to enable them to provide a much quicker turnaround time for pet claims to its customers.”

“The pet insurance industry is still very paper heavy when it comes to making a claim and Audatex is focused on transforming the process into a seamless and straight forward digital journey for all.”

Andrew Moore, director of pet claims at RSA, commented: “This ground breaking initiative transforms our pet claims process by making it much quicker and easier for customers to submit their claims It also reduces our carbon footprint and eliminates the need for vets to fill in unnecessary paperwork, allowing them to focus on looking after our customers’ pets.”

“We are committed to providing the best service possible to our customers and Audatex were critical in helping us deliver the new online claims management capabilities.”