By: 20 May 2019
Video streaming comes to Lorega claims service

Lorega has launched a live video streaming service for policyholders.

The new service will enable Lorega to provide faster claims mitigation advice and expert support at the point of notification.

The video streaming service is available to all customers with loss recovery insurance or using the company’s telephone advice service, Lorega 10, and enables the policyholder to live stream views of their physical loss directly to the desktop of Lorega’s claims experts.

Being able to see the full, physical detail of the loss within minutes of it being reported via video streaming enables Lorega to obtain an earlier assessment so it can deliver more accurate initial loss advice on security and loss mitigation measures.

Customers can use a secure web link sent to their smartphones to access the system developed by Lorega’s insurtech partner, an international online video platform provider, to access the streaming service. This means there is no need to download software to the smartphone and the link is up and running immediately.

Neill Johnstone, managing director of Lorega, said: “This represents an important enhancement to our already high levels of customer service and support. By enabling claimants to provide video upon notification of a claim, we can provide faster and more accurate advice on dealing with and mitigating the loss.”

“The investment in video streaming further demonstrates our commitment to providing expert help to minimise the impact, costs and disruption of a property damage claim.”