CFC appoints cyber claims director

Specialist insurance provider CFC has appointed Roger Francis as its cyber claims director.

Francis, who was most recently head of security advisory in Europe, the Middle East and Africa (EMEA) at Aon company Stroz Friedberg, will lead CFC’s cyber claims and incident response organisation, as well as oversee its cyber risk management services.

At Stroz Friedberg, Francis delivered proactive cyber risk solutions to insureds, and helped clients quantify and manage cyber risk.

Before that, he was the EMEA strategic and cyber insurance lead at Mandiant (FireEye), and director of professional services for McAfee (Intel Security).

CFC claims director Margaret Murphy said: “CFC has been at the forefront of the cyber insurance industry for nearly 20 years, which means we have one of the most tested and experienced cyber claims handling teams in the industry. Roger brings deep cyber security expertise and leadership to our robust in-house cyber claims and incident response team.”

Francis added: “When a client purchases a policy from CFC, they’re really buying the claims service behind it. Nowhere is that more critical than in cyber, where technical expertise and real-world claims handling experience can make the difference between a business suffering a catastrophic loss or getting back online quickly. CFC’s cyber underwriting and claims team is market-leading, and I’m eager to join the group in taking these capabilities to the next level.”

CFC has one of the largest cyber underwriting teams in the world and its products in this area are used by more than 40,000 businesses in more than 60 countries.

Its dedicated in-house cyber claims and incident response team is backed by a panel of expert global response partners and operates a cyber incident response app.

CFC named former Hiscox executive Jonathan Fletcher as its new chief technology officer earlier this year.

Mark Dugdale