Sedgwick invests in counter-fraud technology to support new leaders

Sedgwick is investing in technology to strengthen its fraud investigation services, following the appointment of several new leaders.

The new data gathering technology uses artificial intelligence (AI), machine learning, propensity modelling and voice risk analysis, and will support Sedgwick’s fraud investigators across home, commercial, motor, and liability claims.

Ian Carman will lead those investigators as Sedgwick’s new director and head of investigation services. He has 24 years of experience in property and fraud investigation, including as the counter fraud field operations manager at a multinational general insurance company. 

Adam Parry is also joining Sedgwick as head of home investigation services. He has extensive experience in complex fraud.

To support Sedgwick clients with operations outside of the UK, Steve Crystal, who previously played a leading role in the UK fraud team, will oversee the development of fraud investigation services across the claims management company’s international efforts.

Neil Gibson, chief operating officer for Sedgwick in the UK, says: “As the UK investigative services business has evolved, we have continually enhanced and refined our solutions by investing heavily in talent and technology, including the latest additions of a fraud analytical solution and the automation of the screening functions to improve fraud detection.”

“Given the great market reputation of our fraud services, we are excited to have high-calibre professionals in Ian and Adam joining this outstanding Sedgwick team.”

Carman continues: “Sedgwick has a great market reputation for investigative technical expertise, and I’m delighted to be joining at such a pivotal time.  In these challenging economic times, protecting our clients and their customers from the cost of fraud is essential.”

“The significant investment in the very latest data analytics and fraud risk modelling technology combined with our extensive human expertise places Sedgwick in a very strong position to deliver innovative and market-leading counter fraud solutions for our clients.”

Mark Dugdale