Allianz appoints leader to drive claims improvement

Allianz Commercial has appointed Chantelle Carroll to the newly created role of claims process and improvement manager.

Carroll, who joined Allianz earlier this month from Eden Motor Group, is leading the team tasked with driving new technologies, innovation, and improving processes that foster personalised claims solutions.

She held a similar role at Eden Motor Group, and has worked in claims management positions at LV=, RSA and Esure.

Margaret Scott, head of claims strategy and customer experience at Allianz Commercial, explained that Carroll’s team is “instrumental in driving improvements to our processes and service, both internally and for our customers”.

“In her new role, Chantelle will help to drive innovation and change, supporting us to continue delivering excellent service.”

Carroll added: “This is an exciting role and I am excited to join Allianz at this time of change. Many new technologies are available, from image recognition to machine learning, but how can they help us better process claims and deliver a best in industry service to our customers?”

“We will be focusing on how we can utilise technology to support our claims handing colleagues to deliver an exceptional customer journey.”

Mark Dugdale