Allianz Commercial names head of claims customer delivery

Allianz Commercial has promoted Eibhlin Swan to the newly created role of head of claims customer delivery after merging its claims operations area with the supply and experts team.

As a result, Graham Stait, the current head of claims operations, will move to a regional manager role next month.

As head of supply and experts, Swan (pictured, left) has been responsible for overseeing supplier services, claims investigators and motor engineers.

She is keen to align the operations area, responsible for people and digital capabilities, with the supply and experts team to enhance their collaboration and deliver streamlined service for brokers and customers.

Swan joined Allianz in 2012 as part of the management trainee graduate scheme and has held a number of leadership roles.

As branch manager in Maidstone, she led the delivery of the SME distribution and technical strategy. In 2021, she joined the claims management committee when she became head of supply and experts, with a focus on digitalisation and sustainability.

As head of claims customer delivery, Swan will report to chief claims officer Graham Gibson, who commented: “We’ve been striving to align various areas of Allianz Claims to deliver the best possible service for brokers and customers.

“This new leadership position for Eibhlin will enhance that tight cooperation. Besides, her experience in digitalisation and sustainability will be great assets in her new role as these are increasingly crucial for claims.”

Swan’s promotion comes as Leanne McGarrity (pictured, right), head of the claims handling centre, moves from Milton Keynes to Birmingham, where she will replace Sarah Smith, who will start a new role focusing on claims efficiency and customer experience.

Image: Allianz

Mark Dugdale