By: 31 January 2023
QBE Europe makes core claims appointment

QBE Europe has appointed Scott Jacobs as head of core claims for European operations.

In his new role, Jacobs will lead a department operating across multiple lines of business, handling claims up to a value of £500k. His role is based in Leeds and he reports to claims director Mike East.

Jacobs joined QBE in 2011, and most recently was a service excellence manager in core claims.

He takes over from Nathan Fuller, who was recently appointed chief operations officer for QBE International.

Commenting on the appointment, East said: “I am delighted that Scott will take on this new role to drive our strategic priorities across core claims.

“He has been instrumental in introducing an innovative culture across the QBE claims function, including the implementation of bionic technology to ensure our claims employees have more time to focus on customers.”

Jacobs added: “I look forward to continuing to focus on embedding a customer centric culture, increasing operational efficiency and building an expert and empowered workforce for the future.”

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