By: 12 October 2023
Minster Law introduces revolutionary customer onboarding platform

Minster Law has unveiled a new customer onboarding platform. The new system aims to revolutionise the commonly confusing and cumbersome claims registration process in order to establish a seamless and efficient experience for clients.  

Paul Taylor, chief operating officer at the Yorkshire-based law firm, said the new platform marked another step forward in the firm’s strategy to build “the best digitally enabled claims experience in the personal injury market”, reducing costs and meeting the expectation of the modern customer. 

“Our new onboarding platform has been designed to respond to the needs of today’s time-pressed customer, who expect services to be delivered conveniently and seamlessly. Our objective was to find new, innovative ways to remove unnecessary effort from the claims registration process, whilst empowering our advisors to deliver the best possible service experience. 

“We consistently achieve over 90% customer satisfaction scores and we’re looking to go even further, reducing the time it takes a customer to register a claim by up to 40%.” 

Taylor explained that a swift and efficient digital claims system is essential within the PI sector if it expects to align itself with the digitisation strategies of motor insurers.; “Our ability to scale and adapt in this way enables Minster to absorb and manage increased caseloads, streamline processes, and deliver quality services to clients, regardless of the volume of claims we manage.” 

“Simplifying the claims experience and creating outcomes that truly matter sit at the very heart of our strategy. By embracing digital transformation and focusing on enhancing our customers’ journey, we are confident that this technology will redefine the standards of efficiency and convenience in personal injury claims. We will be bringing on board further initiatives during our digital transformation, that will firmly establish Minster Law as the most contemporary PI law firm serving the insurance industry.” 

Image: © Peopleimages.com – YuriArcurs via Canva
Emma Cockings
Emma is a content editor for Claims Media. Emma is a experienced writer with a background in client-centric personal injury for a major firm. She has attended and reported on multiple brokerage events throughout her career.