Client-focused approach and flexible fee model drive Strata Solicitors’ rise in commercial fleet litigation

While many traditional legal firms continue to rely on billable hours as the foundation of their business model, Strata Solicitors—A Gallagher Bassett Company—has taken a markedly different approach. By prioritising outcomes over hours and placing client needs at the centre of every decision, the firm has significantly expanded its presence in the commercial fleet litigation space.

Specialising in motor and liability claims, Strata has used its results-driven ethos and targeted senior appointments to grow its market share and reputation across the sector.

A key driver of this growth has been the appointment of Ravinder Johal as Head of Litigation in September 2024. With 20 years’ experience—including in-house roles at two of the UK’s largest insurers and as a Partner at a Top 50 firm—Ravinder has brought deep technical knowledge and a hands-on leadership style to the business.

In his role, he advises on policy coverage and indemnity issues, conducts site visits and liability investigations, and negotiates high-value settlements using a range of alternative dispute resolution (ADR) methods.

“Strata has a history of delivering superior outcomes in the motor liability space, particularly for commercial fleets. Despite being a smaller firm, we have a number of operational advantages that make our offering best-in-class. My focus since joining has been to amplify our fleet litigation service in three key aspects,” said Mr Johal.

The first of these, he explained, is Strata’s flexible fee model. “While other major players in the industry generally only offer hourly rates or fixed fees, we allow our clients to choose what works best for them and their circumstances.”

He added that this flexibility is an extension of Strata’s client-first culture. “Our team is committed to understanding our client’s core needs and goals, which enables us to apply our expertise to a client’s instructions more effectively. Whether we are defending liability, quantum or other bases, we pursue the right outcome for each case for a faster resolution.”

“Securing the best possible outcome for our clients is at the core of every decision we make. This is why our targets are built around results, not hours.”

The final advantage identified by Ravinder is Strata’s access to industry-leading data through its parent company, Gallagher Bassett. “In today’s landscape, data is paramount. Through Gallagher Bassett, Strata can provide clients with unequalled access to comprehensive data, insights and trend analysis. While competitors may only focus on individual case successes, Strata is seeing the broader picture.”

“Our data-driven approach offers insights into claims patterns, average costs and even opponent strategies. With such a wealth of data, we offer client-specific insights, helping our clients understand their risks and challenges better, and ultimately make better informed decisions,” he said.

Image supplied by Strata Solicitors, (A Gallagher Bassett Company)

Francesca Kaye