Sedgwick, the world’s leading risk and claims administration partner, is proud to announce its adoption of Verint Trust Bot, a groundbreaking AI-powered solution that is unmatched in the marketplace. With no other technology like it, Verint Trust Bot uses patented behavioural analytics and explainable AI to deliver actionable insights by analysing conversations between insurance claims handlers and claimants. It accurately detects the presence or absence of fraud risks, empowering our clients to make smarter decisions and resolve claims faster.
Verint Trust Bot builds on the proven success of conversation management and stands out as a one-of-a-kind solution that not only enhances fraud detection but also preserves a seamless customer experience. By delivering targeted insights without requiring intrusive processes, it ensures genuine claimants experience minimal friction.
“Verint Trust Bot is a distinctive innovation in the insurance industry,” said Ian Carman, Director, Head of Forensic and Investigation Services at Sedgwick. “There is nothing else like it on the market. It redefines fraud detection by giving our clients the insights they need to act quickly, fairly, and confidently — all while ensuring genuine customers receive the prompt support they deserve.”
Verint Trust Bot goes beyond traditional fraud detection systems by applying advanced behavioural analytics to identify credibility issues. Unlike other solutions, it seamlessly integrates into the claims process, offering clear, human-readable recommendations without di