Inchcape selects AX for accident aftercare service

Automotive retailer Inchcape has selected recently rebranded AX as the provider of its accident management and vehicle replacement service.

Inchcape has more than 100 sites across the country, representing several premium car brands, including Audi, BMW, Jaguar, Mercedes-Benz and Porsche.

The new contract signals the reinstatement of a relationship between Inchcape and AX that goes back more than 14 years.

AX provides accident assistance services, as well as connected devices, management software and intelligence designed to help dealers retain customers and improve satisfaction.

Andrew Middleton, aftersales director at Inchcape, said of the partnership: “As a leading automotive retailer, our customers expect the very best in customer service and we strive to provide that in every aspect of our business, likewise we expect that same level of service to be provided by any partners we work with and we believe that AX mirrors our high standards.”

Scott Hamilton-Cooper, operations director for AX, said: “Inchcape has been one of our closest partners within the Group, so we’re naturally very pleased to once again support their network and tens of thousands of customers with our customer-first accident assistance service.”

AX, previously known as Accident Exchange, aligned its group of companies under the new name last month.

Accident Exchange and its subsidiary companies, DCML, In-Car Cleverness and APU, were all rebranded as AX, with the group now operating under new automotive and innovation divisions.