By: 2 September 2019
Crawford & Company names Clive Nicholls successor

Crawford & Company has promoted Lisa Bartlett to the position of president for the UK and Ireland.

Bartlett, currently chief client officer for the UK and Ireland, will take over from Clive Nicholls, who is retiring at the end of September.

Nicholls joined Crawford in 2009 as senior vice president of global markets. During his time at the company, he has held several senior roles and was appointed chief executive officer for the UK and Ireland in March 2015.

Bartlett took over as chief client officer for the UK and Ireland earlier this year. Most recently, she was regional director at AXA Insurance, responsible for distribution across the North of the UK.

Harsha Agadi, president and chief executive officer of Crawford, commented “Clive has made numerous contributions to the success of Crawford in the UK and on the international stage. From the successful integration of GAB Robins, the launch of Crawford Legal Services and UK investments into data and innovation, he has played an instrumental role in Crawford’s growth. I want to thank Clive for his immense contribution to Crawford.”

Agadi continued: “After a rigorous and wide-ranging selection process both internally and externally, I am delighted to appoint Lisa Bartlett to the role of president, UK and Ireland, to deliver on our ‘One Crawford’ value to enable profitable growth of business, service excellence and innovative solutions for the benefit of our clients.”

“Having worked in both the insurance and broking sectors in a variety of senior management roles, Lisa has a deep understanding and experience of the claims sector and the markets in which we operate.”

Nicholls congratulated Bartlett on her appointment, saying: “I am highly confident that under her leadership, Crawford in the UK will prosper long into the future. It has been an honour to lead the UK business over the last few years. Throughout this time, I have been humbled by the commitment and hard work of our people, and their passion for delivering on our mission, every day.”

Bartlett said: “It will be a huge privilege to lead Crawford in the UK. We are a company full of talented people who are focused on serving our clients and their customers, developing our people to deliver long-term growth, and building on our ability to provide innovative data insight for clients.”

Crawford said a search for a successor to the role of chief client officer for the UK and Ireland is now underway.