Co-op Insurance runs claims operation of underwriting arm on RDT Landscape

The Markerstudy-owned underwriting arm of Co-op Insurance is running its claims operation on RDT’s general insurance solution, Landscape.

Markerstudy, a long-standing customer of RDT, completed its purchase of the underwriting business of Co-op Insurance late last year.

Since going live, motor and household claims processing on behalf of Co-op Insurance, which remains part of the Co-op group, has been handled by Landscape.

A version of Landscape was configured and deployed to handle the Co-op Insurance motor and household claims, which RDT runs in Microsoft Azure as a managed service.

RDT updates all the software, monitors the system’s live running and performance and ensures its smooth operation day-to-day. The solution is also scalable, meaning that RDT can add resources to it as needed so it can cope with peaks in demand. 

Gary Humphreys, group underwriting director at Markerstudy, praised the existing partnership between the two companies.

He said: “We have a good working relationship with the team at RDT, which has strengthened and evolved as Markerstudy has grown and our technology requirements have matured.”

“I class RDT as one of our trusted service providers; they’re forward-thinking and agile—so we make a good partnership.”

RDT chief executive officer Mark Bates said: “We’re delighted to carry on what has been a very successful ten-year relationship with Markerstudy. We’ve seen them go from having about 40 users on our solution to more than 1,500, and that was before the Co-op purchase.”

“We’ve been part of their journey and we’ve enjoyed every minute of it. This is another successful implementation, and we’re looking forward to the next one.”

Mark Dugdale