Insurance claims services provider handl Group has launched a new full service proposition for insurers dealing with the impact of the government’s whiplash reforms.
Known as handle Engage, the bundle of services will help insurers manage changing customer requirements in the wake of the launch of the Official Injury Claim portal for minor claims.
Engage is designed for insurers needing help to resolve motor claims quickly and effectively. Services include claims handling (Coplus), accident management (Cobalt), credit hire (Cogent Hire), rehabilitation (Corporé), medical reporting (Speed Medical) and alternative dispute resolution via arbitration (Claimspace).
It launches as handl Group reports an estimated 20% drop in the number of personal injury claims accessing the Official Injury Claim portal during the first half of June, amid teething problems and other issues following launch on 31 May.
Insurer clients of handl Group are also reporting an increase in the number of mixed or hybrid injury claims submitted, and mixed evidence on liability, with some accepting liability immediately, while others in no rush to accept liability, which may be because they haven’t yet got their processes functioning 100%.
Chris Chatterton, chief commercial officer at handl Group, said: “Our suite of businesses working together under our handl Engage brand provides insurers a complete claims solution that reduces the risk of fraud and enables insurers to better manage their reserving.”
“Our Engage technology also helps achieve the industry’s and the government’s aim of reducing unmeritorious injury claims.”