ARAG appoints Heather Wilmot, McLarens strengthens third-party administration offering and Berkshire Hathaway Specialty Insurance recruits Nikki Nagra—read about all the latest appointments in the insurance claims sector
Legal expenses insurance and assistance provider ARAG has appointed Heather Wilmot to the position of claims operations manager. In this newly created role, Wilmot will be responsible for the operational management of both before-the-event (BTE) and after-the-event (ATE) claims functions.
Focusing on the customer experience, Wilmot will ensure that ARAG’s claims teams continue to deliver the service on which the provider’s success has been built.
Chris Millward, head of claims at ARAG, commented: “Heather has contributed as much as anyone to developing the outstanding claims service, on which our BTE policyholders and partners depend. I’m very pleased to put the responsibility for both BTE and ATE claims operations in her capable hands.”
“Heather’s experience and thorough understanding of our customer journeys will be vital in the strategic development of our claims services, ensuring that ARAG does not rest on its laurels and continues to improve the customer experience.”
Wilmot has risen through the ranks of ARAG’s claims department, during nearly 12 years of service with the company, though she took her first claims role in the legal expenses insurance sector almost 15 years ago.
Global insurance services provider McLarens has strengthened its third-party administration (TPA) offering with the appointment of Kirsten Early as global head of TPA.
Early will spearhead the strategic expansion of McLarens TPA, building upon the firm’s existing proposition to develop a global service focused on quality, specialist expertise and data-driven solutions.
Early’s 20-year career has focused primarily on building and implementing international claims initia