FullCircl integration streamlines Howden’s client services

Global insurance intermediary Howden has signed a multi-year deal with FullCircl.

The move is intended to improve client experience and reduce compliance costs. 

FullCircl is a software provider which specialises in integrating compliance into insurance processes.  

The agreement, which will last three years, centres around the integration of FullCircl’s SmartBroker technology into Howden’s existing platform, Acturis. The integration should simplify the client acquisition and onboarding process by embedding crucial company information and compliance checks directly into the system. This means that clients will have a more consistent and efficient experience, and Howden can spend less time on paperwork. 

The project initiative is driven in part by the vision of Carl Shuker, CEO of Howden UK&I, aiming to support a consistent Howden client experience across the National Branch Network. Shuker commented, “Howden has rapidly grown in recent years, organically and in part due to a number of acquisitions. As the businesses come together, we needed a joined-up view of our client base in order to provide a consistent client experience. To do that, it required a single source of truth when it comes the data and information we have on our clients.  

“FullCircl was the missing link that now ensures all clients are entered into Acturis with accurate, consistent information, enabling Howden to join up clients across our core pillars.” 

Speaking about the partnership Andrew Yates, FullCircl CEO, said, “Working with the Howden team has been a revelation – their vision and the way they are innovating to drive a consistent client experience, greater choice, value, and service for their clients is truly trailblazing. We remain excited to work in partnership with Howden to see the many benefits this three-year partnership come to fruition.” 

Image: Canva

Josie Miller Josie is an editor for Claims Media. She welcomes feedback, comments, and opinion at josie.miller@barkerbrooks.co.uk