Allianz Insurance has launched a new digital platform that uses artificial intelligence (AI) to enable its injury claims handlers to process Ministry of Justice Stage 3 claims at a single click of a button.
The new Defendant Hub was created in partnership with law firm Keoghs to automate the phase of the low-value motor and casualty bodily injury claims process where legal proceedings may be issued, if the parties cannot agree how much a claim is worth.
Currently, Allianz injury claims handlers have to check and respond to a Court Proceedings Pack and manually download documents relating to the claim to pass them to their legal providers. Once a Stage 3 hearing had taken place, the outcomes were shared with handlers to populate back into the system.
Allianz’s new Defendant Hub enables handlers to perform these steps automatically and collect outcome data at the push of a button for low-value motor and casualty bodily injury claims. It also eliminates the manual input of data and generates a response.
Once a Stage 3 hearing is completed, details of the award given are captured by counsel and automatically populated into Allianz’s system. It is estimated that the new system will cut the time it takes to handle each claim by 30 minutes.
The Defendant Hub uses and builds on the technology that Keoghs successfully developed for Lauri, the law firm’s AI lawyer for the insurance market.
As Lauri communicates directly via system integration or by email using natural language processing, there is no need for claims handlers to log into old-fashioned legal portals, ensuring no change in communication other than the vastly improved speed and efficiency with which an outcome is provided.
Amanda McCarthy, technical claims manage