The UK Justice Committee has called on the Ministry of Justice to conduct an urgent investigation into the 349,000 unresolved cases in the Official Injury Claim Service Portal.
This development comes as part of the government’s Whiplash Reform Programme. The programme was initiated in May 2021 to address the high number and cost of whiplash claims in England and Wales.
Alarming injury claim statistics
The Justice Committee’s recent report raises alarming concerns. Data reveals that only around 25% of cases have reached a settlement, with an average settlement time of 251 days. This timeframe is expected to increase as more complex cases, which have historically taken longer to resolve, enter the system.
Additionally, the report highlights a significant disparity in legal representation among claimants. While 90% of claimants have legal representation, only 10% attempt to navigate the OIC portal independently. This disparity suggests either the complexity of the process for unrepresented claimants or a lack of awareness about the new system.
Moreover, concerns have been raised about the lack of integration between the OIC portal and existing case management systems used by legal professionals. The committee urges the MoJ to swiftly address any technological issues impacting efficiency and accuracy.
Calls for change
Sir Bob Neill MP, Chair of the Justice Committee, stated: “One o