Live chat or chatbots? Communication is key
Live chat and chatbots can be used as both a reactive and proactive tool to help with client engagement and...
Read MoreAgeas and Road Safety Foundation call for investment
Investment of £1.2 billion on 5,267km of roads across Britain could prevent more than 8,000 deaths and serious injuries over...
Read MoreAllianz and Keoghs clarify fundamental dishonesty
Allianz and Keoghs have won a High Court appeal that provides important guidance on costs for dismissed claims where fraud...
Read MoreFCA declares victory for business interruption policyholders
The High Court has backed policyholders in the business interruption test case brought against insurers that refused to honour Covid-19...
Read MoreLloyd’s to pay out £5 billion in Covid-19 claims
Lloyd's of London expects to pay out up to £5 billion in Covid-19 claims, as a strong capital and solvency...
Read MoreHome claims data can build a clearer picture of risk
In a Covid-19 world, market-wide claims data could be an ally for home insurance providers and their claims teams, writes...
Read MoreThe Floow and Direct Line Group release app-only telematics product
Telematics company The Floow and Direct Line Group have launched an app-only telematics insurance initiative in the UK market. The...
Read MoreCII to move to the Walkie Talkie in 2021
The Chartered Insurance Institute (CII) will take office space at 20 Fenchurch Street, known as the 'Walkie Talkie', in early...
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