QBE on track to reach robotics milestone
QBE is on track to hit a 30,000-tasks-per-week milestone in the robotic processing capabilities of its claims operations. The insurer...
Read MoreLive chat or chatbots? Communication is key
Live chat and chatbots can be used as both a reactive and proactive tool to help with client engagement and...
Read MoreWhat marketing can tell us about the outlook for claims leads
Claims leads took a hit when the pandemic struck, but activity is now much stronger than a couple of months...
Read MorePlum Underwriting to use new AI claims platform from Pact Global
Plum Underwriting has signed a strategic partnership agreement to use Pact Global’s artificial intelligence (AI)-powered claims-as-a-service platform to reduce fraud...
Read MoreFighting motor fraud with AI
Can an AI determine which potentially fraudulent motor insurance claims are worth contesting? Yes, says Clyde & Co’s Damian Rourke...
Read MoreKennedys IQ launches to develop claims innovations for insurers
Kennedys has spent the past 10 years developing innovations and technology to make the claims process smarter, faster and more...
Read MoreCII launches Society of Underwriting Professionals
The Chartered Insurance Institute (CII) has launched a new society for underwriting professionals. David Williams, managing director of underwriting at...
Read MoreBusiness leaders spend little time on cyber risks, find Marsh and Microsoft
A majority of board members and senior executives responsible for their organisation’s cyber risk management had less than a day...
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