UK government proposes cap for lower value clinical negligence cases
The UK government has a proposed a new cap “to ensure legal costs for lower value clinical negligence cases are...
Read MoreSix months in, why data shows the OIC portal’s DIY approach isn’t working
[caption id="attachment_18813" align="alignleft" width="150"] Andy Cullwick, head of marketing at First4Lawyers[/caption] There are simple steps that the government could and...
Read MoreDoes your firm deserve a 5* rating? What your response to reviews really says about you
If you want to remove complacency and drive improvement, you have to embrace reviews—the good and the bad Andy Cullwick is head of marketing at First4Lawyers...
Read MorePortal? What portal? Why poor marketing could be driving away genuine claimants
The marketing around the Official Injury Claim portal has been so abysmal that most people probably still don’t know it...
Read MoreAre you making your customers happy?
Andy Cullwick, head of marketing at First4Lawyers, reveals the results of the Making Your Customers Happy whitepaper, a look at how personal injury and...
Read MoreHow important are review sites?
Utilised well, online customer review sites provide an outlet for satisfied customers to rate great experiences, and an opportunity for law firms to learn from those...
Read MoreNo more excuses for poor customer service
The winners will be those who looked ahead, adjusted as quickly as possible to the pandemic and continued to deliver...
Read MoreUncertain trends persist in online search
Andy Cullwick, head of marketing at First4Lawyers, analyses the impact of Covid-19 and whiplash reform on work and road traffic...
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