By: 28 October 2020

Minster Law launches INK claims portal

Minster Law has launched INK, a digital portal for personal injury claims serving 16,000 customers since going live in July....

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By: 21 October 2020

ACSO: motor injury claims rise but still well below last year

Motor injury claims registered with the Compensation Recovery Unit (CRU) for July to September 2020 are up slightly on the...

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By: 19 October 2020

QBE on track to reach robotics milestone

QBE is on track to hit a 30,000-tasks-per-week milestone in the robotic processing capabilities of its claims operations. The insurer...

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By: 14 October 2020

Public trust worries for insurance profession following BI test case

Two-thirds of insurance professionals feel the Financial Conduct Authority’s (FCA) business interruption case has reduced public trust in the sector,...

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By: 12 October 2020

Personal Injury Awards 2020 moves online

The Personal Injury Awards 2020 ceremony will be broadcast online on 1 December, to ensure that the entire sector has...

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By: 8 October 2020

The British Claims Awards 2020 is set to be broadcast online on 19 November

The Covid-19 pandemic is demanding innovation from everyone as we navigate this new normal—and the British Claims Awards Awards is...

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By: 6 October 2020

AGCS reflects on Covid-19 claims impact

Traditional property and liability claims were subdued during national lockdowns, but this was more than outweighed by a surge in...

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By: 28 September 2020

Live chat or chatbots? Communication is key

Live chat and chatbots can be used as both a reactive and proactive tool to help with client engagement and...

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