30 July 2024

Consumers seeing no improvement from FCA’s Consumer Duty

Lack of impact from FCA Consumer Duty The majority (84%) of consumers report no improvement in how financial providers treat...

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11 March 2024

Customer reviews in claims: the good, the bad and the ugly

Jacqueline Dewey, CEO of Smart Money People. Most companies will say that they value all feedback, both positive and negative....

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16 January 2024

The crucial role of customer service in insurance

Customer service was the most commented-on aspect of insurance products in 2023, according to reviews left on Smart Money People. It...

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8 December 2023

37% of UK consumers eye motor insurance switch

A recent survey by Smart Money People reveals that 37% of UK consumers are considering switching their motor insurance provider...

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