TLW Solicitors teams up with rehab provider to help better train staff

Newcastle-based TLW Solicitors’ team of serious injury lawyers have embarked on the training course with Pulse Community Healthcare to help understand the longer-term implications and needs of their clients.

The partnership is the brainchild of head of marketing and business development, Alistair McDonald, who believes that a fuller understanding of clients’ specific needs will allow the firm’s legal team to provide a more “person-centred” service.

“Serious injuries is such a specialist legal area that we wanted to provide additional training for the team, as compensation is only one part of the story,” said McDonald.

“Solicitors often tackle individual cases from a legal viewpoint so with specific training in rehabilitation, our team can develop more of an understanding of longer term implications from a care perspective following an accident.

“Often it is not only the individual who suffers, but also the families struggling to get the correct rehabilitation, medical care and support they may need,” he added.

As part of the training, Pulse has invited a team of solicitors to attend some of its specialist training courses that it provides to care staff before they commence working in the community.

Service development manager at Pulse Community Healthcare, Vicky McGurk, said that the rehab provider worked continuously to support a wide range of short and long term complex care conditions.

“Each individual is unique and it is important to be aware of the various implications people can suffer when they have experienced a serious injury,” she explained.

“Many of our clients and their families don’t know where to turn when it comes to selecting a firm who can ensure their financial needs are catered for, so we hope that giving TLW a greater understanding of potential client care needs will help the legal team in offering a broader service to their personal injury clients.”

TLW Solicitors has dealt with serious injury claims since the firm was established in 2000 helping many cases associated with ex-miners who suffered workplace injuries from the coal pits.

Picture caption: TLW serious injury solicitor Natalie Miller, head of business development Alistair McDonald and Vicky McGurk at Pulse training centre

Mark Dugdale