By: 3 December 2019
Pluto launches mobile app for travel customers

Zurich-backed insurtech firm Pluto has launched a mobile app promising easy access to travel insurance policies, fast claims and human help around the clock.

After closing £830,000 of investment in 2019, Pluto has launched its mobile app to give new and existing customers easier access to a hassle-free travel insurance service.

Alex Rainey, chief executive officer of Pluto, said: “We’re super excited to share this with our new and existing customers. The Pluto app allows our customers to manage, check and change their policy quickly straight from their phone.”

“Most insurance is buy and forget, and if you do want to make a change, get help or make a claim, then good luck! Insurers aren’t known for their leading mobile apps or allowing their customers to do everything in minutes from their phone. This is us starting to change that.”

The mobile app, which has just completed a beta trial with a limited customer group, is now available on iOS. The app is set to be released on Android in the coming months.

Customers with an active Pluto policy will now be able to easily check their cover and policy online and offline, make instant changes to their policy, submit claims in minutes, and speak to a person around the clock for support and assistance

According to Pluto, the app will soon become home to a number of other travel services, such as access to a virtual doctor or airport lounge access when a customer’s flights are delayed.

Harry Williams, chief product and design officer at Pluto, said: “Beyond being a market-leading app within the insurance industry, it acts as a vehicle for us to progress towards our mission of helping people make the most of their travels.”

“Travel insurance is one way to combat the stuff that can go wrong and take away from a great trip. But we’re starting to explore more market-leading digital travel products that will solve meaningful problems for our target audience.”

Pluto closed more than £830,000 in investment in 2019, with more than £660,000 coming from a recent crowdfunding campaign on Seedrs.

The investment will be used to expand Pluto’s London team, launch new travel services via the mobile app and to increase its customer base.

Pluto teamed up with Blink in August to provide flight delay cover to its customers.

Its partnership with Blink saw Pluto’s customers gain access to a range of services, including airport lounge access or instant financial help, all within seconds of the disruption occurring.