Kennedys develops insurer dashboard for MoJ Claims Portal

Kennedys has launched Portal Manager, an easy-to-use dashboard that generates real-time information on the number of claims an insurer has in the Ministry of Justice Claims Portal at any one time.

By extracting live information from the Claims Portal, the new tool from Kennedys provides complete visibility on how many claims an insurer has and in-depth and real-time insights on how long each stage is taking, which claims are or are close to falling out, and leakage points. 

Kennedys said it is the first law firm to integrate with the Claims Portal in this way.

Portal Manager also provides live information on claimant firms’ activities, allowing insurers to identify trends, and can also assess the performance of claims handlers.

The tool integrates with all of the firm’s digital offerings, including KLAiM and its AI-based fraud detection products.

Kennedys is piloting Portal Manager with a major global insurer, which has realised substantial savings in both indemnity spend and operational efficiencies.

Leading the implementation of Portal Manager is Alan Collins (pictured), who has joined Kennedys from the Motor Insurance Bureau (MIB), where he was responsible for the design and build of the new whiplash claims portal.

Collins will be responsible for leading the development of various projects, including Portal Manager, alongside head of research and development Karim Derrick and partner Martin Stockdale, who led on the creation of the tool.

Prior to the MIB, Collins spent seven years at Allianz Insurance where he was responsible for the operational management of the company’s personal injury claims teams in Milton Keynes, as well as the build and implementation of Claimcenter, a motor claims handling system, across the UK and India.

Commenting on his appointment, Collins said: “Kennedys holds a great reputation in the industry for innovation and I’m looking forward to being part of developing client-focused products and innovations with the team. In particular, Portal Manager is realising considerable benefits for clients and I look forward to driving this forward to its full potential.”

In October, Kennedys partnered with University College London to develop an emerging risk analytical tool for insurers, after securing funding from the Innovate UK Knowledge Transfer Partnership.

The firm also confirmed that a newly appointed data scientist, Damla Arifoglu, would lead the work for Kennedys.

Mark Dugdale