Claims Consortium Group director joins Society of Claims Professionals advisory board

Claire Lashbrook, director of operations and third-party administration at Claims Consortium Group, has joined the advisory board of the Society of Claims Professionals.

The Society of Claims Professionals is the professional body within the Chartered Insurance Institute (CII) dedicated to those working in the insurance claims sector. In her role as an advisory board member, Lashbrook will support the society’s work in advising members, raising professional standards and building consumer trust in the sector.

As director of operations and third-party administration at Claims Consortium Group, Lashbrook oversees all claim operations, including validations, repairs and out of hours.

She began her career with Claims Consortium Group in 2011 as a claims handler, then progressed on to service manager and operations manager before being appointed to the role of operations director in 2020.

As an expert in household claims and customer service, Lashbrook is an advocate for service excellence and process innovation.

Since joining the profession in 2011, she has been instrumental in challenging the status quo and driving positive changes in claim operations.

Lashbrook is currently president of Exeter CII, having previously been the first creers officer for the institute. She is also a passionate supporter of Insurance United Against Dementia and delivers Dementia Friends awareness courses and raises money for the Alzheimer’s Society.

Commenting on her new appointment, Lashbrook said: “I am absolutely delighted to be joining the Society of Claims Professionals advisory board and look forward to getting involved with the fantastic work the society does advising members, raising professional standards and building consumer trust in the sector. It is a real honour to be working alongside some of the most talented individuals in our profession.”

Sue McCall, chair of the Society of Claims Professionals, said: “I am delighted to welcome Claire to the advisory board of the Society of Claims Professionals. Her rapid career progression demonstrates what a talented claims professional she is, and her previous involvement with the CII’s New Generation programme is a further endorsement of that. I look forward to working with her as we continue to provide insight and knowledge to our members across the sector.”

Mark Dugdale