HSBC Life pays 100% of all breast cancer claims received in H1 22

HSBC Life has revealed that its breast cancer claims support is increasing as speed of payouts and help for customers expands.

During the first half of this year, HSBC Group’s insurance business paid 100% of all breast cancer claims received, across the whole of its protection proposition, which built on a 2021 payout rate of 98.6%. It also enhanced its focus on fast turnround of claims.

HSBC Life cited two examples of this, including customers receiving payments of £84,000 within two days of making a claim on a critical illness policy and a payment of £130,000 within a day of notification, which cleared the customer’s mortgage.

The insurance business revealed the progress made in supporting policyholders to mark this year’s Breast Cancer Awareness Month and urge advisers to be aware of both the full range of support available and the differences in critical illness policies.

Mark Hussein, chief executive officer at HSBC Life (UK), said: “Encouragingly, the number of breast cancer survivors in the UK now passes 600,000. However, Breast Cancer Awareness Month remains a vital campaign—underlining the advances in treatment of the condition which sadly remains the fourth most common cause of cancer death in the UK.

“Protection insurance providers have substantially enhanced the services offered to breast cancer claimants and that is highlighted by the speed of pay-outs, and the wide range of additional support. Advisers have a crucial role to play in ensuring their customers are fully aware of all the support available.”

Image source: Canva

Mark Dugdale