QuestGates launches new claims management service for digital assets

Loss adjusting firm QuestGates has launched a new service to provide insurers and brokers with an integrated and comprehensive claims management solution for evolving digital risk.

The service, which QuestGates called a first for the loss adjusting sector, offers a full range of specialist support for managing digital asset claims, from crypto response, post-loss investigation and token valuation, through to asset recovery and enforcement.

QuestGates also provides QR code and metaverse pre-breach assessments, as well as managing crypto and smart contract PI/D&O exposures.

Will Gow, head of cyber and financial lines at QuestGates, said: “We are highly flexible and tailor our service around our clients’ needs, using the latest knowledge and tech to provide a more cost-effective and simplified claims solution.”

He continued: “The digital assets market is a developing and highly specialised technical space. It occupies a completely different space to general cyber risk, and as such, requires a particular expertise when managing these types of losses and claims.”

Glen Donaldson, director of specialist services at QuestGates, added: “With the growing acceptance of digital assets and demand for tokenisation, this has inevitably shaped the market for insurance. We recognise this changing landscape and are proud to lead the way in providing specialist support to our clients so they don’t have to navigate this complex field alone.”

“Our expanded offering complements our established cyber and financial lines in-house expertise, led by Will, and further leverages our position in offering a truly global and specialist service as the UK and Ireland partner of the vrs Adjusters organisation. We manage the whole claims process end-to-end, or can support insurers’ existing experts to make the claims process more seamless.”

Image source: Canva

Mark Dugdale