Sedgwick to support claims handling divisions with new recruitment service

Sedgwick has launched a new business unit to help clients with both temporary and permanent placements across their claims handling divisions.

The UK business unit was launched in response to post-COVID increases in claims volumes and skill shortages in the market that have put significant strain on business capacity.

Sedgwick’s resource solutions service will provide clients with people “who have the requisite industry knowledge and technical skills” to work in claims handling.

The solution was initially developed at the end of Q1 2022, following demand from Sedgwick clients needing immediate and short-to-medium term support for processing claims and responding to customers.

It is now able to place Sedgwick staff temporarily with clients, as well as source and supply external candidates through a new recruitment agency service.

Since the development phase, the Sedgwick resource solutions team in the UK has grown from nine to 24 members.

Adam Baylis, head of UK resource solutions at Sedgwick, said: “Our resources team can provide both temporary and permanent solutions for our clients. With regard to permanent solutions, our excellence in claims management has prepared us well to handle the hiring of claims, loss adjusting and other specialty resources. This gives us a distinct, strategic advantage over general staffing agencies.

Baylis continued: “A key advantage for firms who need temporary solutions is in the risk mitigation. We cover colleague employment costs meaning clients can turn the tap on and off as dictated by the demands of their business.

“Our secondees are highly motivated by the varied client portfolios they enjoy, and the expansive knowledge this experience affords them serves to protect and enhance our clients’ reputations.

Paul White, UK chief executive officer at Sedgwick, commented: “The timing is now right to firmly establish Sedgwick’s resource solutions. As the claims environment evolves and client demand in this field grows, we needed a long-term approach to maximise this opportunity. It’s part of our growth and diversification strategy to protect colleagues and businesses— now and in the future.”

Image source: Canva

Mark Dugdale