Allianz promotes data and change projects expert to claims proposition manager

Allianz Commercial has promoted Kuldip Kang to the position of claims proposition manager, where she will focus on delivering excellent broker and customer service.

In her new role, Kang (pictured) will oversee the propositions, communications, customer experience and claims relationship manager teams. She replaces Emily Mills, who has joined KPMG.

Kang has spent nine years at Allianz and contributed to a number of transformation programmes and strategic initiatives.

Earlier in her career, as an operations insights analyst, Kang examined data to drive improvements to the customer journey. She then worked as a business analyst on the transfer of the LV= and L&G GI businesses to Allianz.

Most recently, as executive assistant and then business manager to chief executive officer Simon McGinn, Kang has collaborated closely with the commercial executive committee.

Kang is also winner of multiple awards and led a project on improving public trust in digital insurance as part of the Chartered Insurance Institute’s New Generation Leadership programme.

Kang will report to Margaret Scott, director of claims strategy and customer experience, who commented: “I am very excited that Kuldip is joining claims.

“Her background in data and her experience in change projects are real assets for her new role, which is very important. Our claims proposition is at the heart of what we offer brokers.”

Image source: Allianz

Mark Dugdale