By: 14 December 2023
Charles Taylor Assistance expands leadership team

Charles Taylor Assistance, the insurance claims, assistance and travel risk management provider, has expanded its leadership team.

The internal restructure sees James Walker promoted to international network director and Morgan Simpson to client relationships director. Between them, they add decades of market-leading cost containment and client relationship expertise to the leadership team.This development follows the promotion earlier this year of Simon Cook to director of investigation services, and the external appointment of Paul Curd to head of business improvement. Simon and Paul provide extensive experience of fraud investigations and operational management respectively.The new appointments cement the leadership structure at Charles Taylor Assistance, under operations director Neil Heasman. Nikki Richmond Jones, the claims and assistance director, and Dr. Lynn Gordon, the chief medical officer, have long supported the structure. Their customer service, operational and medical expertise is critical to the leadership team.Neil comments, “These appointments reflect our robust growth since the pandemic and the healthy bounce back of international travel. They also recognise the invaluable role these individuals have played in that success. Today, our leadership team comprises a wide range of industry experts who are well placed to support our clients’ evolving needs.“As we onboard new international clients, markets and business schemes over the next few years, the team enables us to maintain our position as a leading global provider of claims solutions, international assistance and travel risk management.”


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Emma Cockings
Emma is a content editor for Claims Media. Emma is a experienced writer with a background in client-centric personal injury for a major firm. She has attended and reported on multiple brokerage events throughout her career.