By: 29 March 2024
Aviva officially opens Charles Taylor Assistance’s new head office

Charles Taylor Assistance has marked the launch of its new head office with an official opening by Aviva, its client of over two decades.


Back in 2005, Aviva opened Charles Taylor Assistance’s former head office. Staff on both sides have worked together ever since.

This time, Waseem Malik, chief claims officer – UK general insurance at Aviva, joined Charles Taylor Group CEO Rob Brown, Charles Taylor claims solutions international CEO Richard Yerbury, Charles Taylor Assistance chief executive Jody Baker, and others to ‘cut the ribbon’ on the latter’s state-of-the-art new premises at Lakeside North Harbour, Portsmouth, UK.

Charles Taylor Assistance demonstrates its commitment to continued commercial growth and an optimal work environment for its employees, in a sustainable setting, by relocating its head office. Lakeside reflects the latter through its pioneering solar projects, development of wildlife habitats, and promotion of sustainable transport options.

The new premises are complemented by Charles Taylor Assistance offices in over 100 global locations.

Jody Baker comments, “Our claims partnership with Aviva has developed dynamically since the beginning of the century. Over that time, Charles Taylor Assistance has grown from a family enterprise (CEGA) into a global provider of medical and security assistance, travel risk management and insurance claims solutions. Today, as part of the Charles Taylor Group, we support multi-sector insurers, and this next phase of growth at Lakeside reinforces our continuing commitment to meet the changing needs of Aviva’s global customers.”

Waseem Malik comments: “We’re delighted to celebrate the success of our longstanding and constantly evolving partnership with Charles Taylor Assistance, which is largely down to transparency, collaboration and aligned values. The opening of the Charles Taylor new offices was another chance to spend time ‘on the ground’ with key team members, whose trusted expertise enables us to continue delivering good customer outcomes.”


Image: Waseem Malik (third from right) and his team.
Emma Cockings
Emma is a content editor for Claims Media. Emma is a experienced writer with a background in client-centric personal injury for a major firm. She has attended and reported on multiple brokerage events throughout her career.