Clearspeed, the global leader in voice-based risk assessment, today announced a partnership with Acorn Group, one of the UK’s leading non-standard providers of car, van, taxi and household insurance. The collaboration integrates Clearspeed’s proprietary voice technology into Acorn’s processes to give policyholders a path to fast-track their cases, allowing legitimate claimants to receive payments faster, prioritizing them over fraudsters.
Acorn has implemented Clearspeed’s solution across motor and household claims, including theft, fire, accidental damage, and other perils. The technology has delivered measurable results for customers: a significant reduction in settlement time, giving genuine claimants a path to expedited payment. Beyond customer benefits, the partnership has also yielded significant operational gains.
Building trust with customers through smarter, faster settlements
The Clearspeed solution seamlessly works within Acorn’s claims journey. When policyholders report a case, they respond to a short series of automated yes or no questions. Clearspeed’s proprietary voice technology analyses and scores the responses to identify the presence of vocal characteristics associated with fraud risk, allowing Acor