Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leader in IT services, consulting, and business solutions, has announced the expansion of its partnership with Aviva, the UK’s leading Insurance, Wealth and Retirement provider. The end-to-end policy administration services will now expand to cover more than 6.5 million policies, to be managed by TCS’ FCA-regulated subsidiary, Diligenta UK, on behalf of Aviva.
Aviva is entrusting TCS with an additional portfolio of Life Insurance business, enabling similar transformed services, experiences, and outcomes for Aviva’s customers that have characterised the long partnership between TCS and Aviva over the years. This will enable a customer-centric approach to digitisation at an enterprise level which is centred around New Consumer Duty Principles to ensure positive outcomes for customers. This includes self-service capabilities for customers, digitally powered service delivery centres, and a simplified technology landscape.
R Vivekanand, President, BFSI Products & Platforms, TCS, said, “Our enduring partnership with Aviva, established on mutual trust and commitment over many years, has continually strengthened and delivered a better experience for customers. Aviva’s ongoing trust in our services and, their decision to entrust us with additional portfolios, demonstrates the depth of our collaboration. We remain dedicated to