Supporting key brands including Toyota, Lexus and Kwik Fit, AND-E (Aioi Nissay Dowa Insurance Europe) is reshaping how Total Loss claims are handled to give customers faster resolution at a time when they are particularly vulnerable. Through a combination of predictive analytics, advanced vehicle valuation tools and a customer-focused operational review, the company has accelerated every step of the process – enabling settlement of Total Loss claims within one day.
A collaborative approach between the AND-E Claims Department and the Motor Engineering and Network Performance team reviewed every step of the Total Loss claims journey. Bottlenecks, such as waiting for responses from finance companies, vehicle collection and images of damage were identified to find practical ways to remove or reduce delays.
Coaching and training from the Motor Engineering team was also implemented to help the FNOL (First Notification of Loss) team develop the skills and confidence needed to deliver high standards consistently