By: 9 February 2017

Justice Committee questions thinking behind MoJ whiplash proposals

The Justice Select Committee has questioned the rationale behind the Ministry of Justice’s (MoJ) proposed whiplash claim reforms. In an...

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By: 8 February 2017

Customer engagement during surge events

Matt Brady explains how a new approach to surge events can improve customer experience With over 20 years of experience...

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By: 4 February 2017

Fixed recoverable costs extension would be a “grave risk” following Brexit, says ACL

The Association of Costs Lawyers (ACL) has told Lord Justice Jackson that a radical extension of fixed recoverable costs (FRCs)...

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By: 27 January 2017

Bus operators face potential rethink over passengers’ rights following wheelchair claim ruling

A Supreme Court ruling on a wheelchair claim that has given priority access over wheelchair spaces on buses to disabled...

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By: 24 January 2017

Government urged to ban payments by lawyers to intermediary businesses in response to whiplash consultation

The Government should place a ban on payment by solicitors to intermediary businesses with respect to any personal injury case...

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By: 19 January 2017

BT announces crackdown on nuisance calls with new free diversion service

BT has said that it is “declaring war” on companies that regularly pester its customers with nuisance calls in relation...

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By: 18 January 2017

Nick Lock made head of property claims at Allianz

Allianz Insurance has appointed Nick Lock as its new head of property claims. Lock has worked for Allianz for over...

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By: 14 January 2017

MedCo appoints new executive chair and announces change in structure

The MedCo board has announced a change in structure with the appointment of Martin Heskins as executive chair. Heskins (pictured...

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