Crawford partners with Generali on corporate and SME cyber incident response

Crawford & Company will provide specialist cyber incident response and loss adjusting services to insurer Generali as part of a new partnership.

The claims management partnership, delivered globally, will give Generali’s corporate and SME clients 24/7 access to its new partner’s incident response platform and contracted vendor network.

Current and future policyholders that purchase Generali’s integrated insurance solutions for cyber risk management and incident response will benefit from the partnership.

Commenting on the partnership with Generali, Andrew Bart, chief executive officer of international operations at the claims management company, said: “We are delighted to announce this new partnership with Generali to provide cyber incident response and loss adjusting services that comprise the Crawford Cyber Solution.

“The outputs of our cyber network solution are clear: to minimise the impact of a cyber-related event on Generali customers’ business operations and brand reputation.”

Paul Handy, global head of cyber at Crawford

Launched in 2015, the Crawford Cyber Solution is global, scalable and modular, with each stage of the post-cyber incident process covered, including containment, investigation, recovery and resolution of the claim.

Paul Handy, global head of cyber at Crawford, explained: “The Crawford Cyber Solution provides our clients with access to specialist claims management services from the outset, while also being able to support any parallel incident response needs without conflict. We control costs and consistently deliver on brand promise with Crawford as loss adjuster and incident manager.”

Massimo Orsini, head of cyber insurance at Generali Global Corporate and Commercial, commented: “Today, Generali’s innovative offering of cyber insurance services expands thanks to the partnership with Crawford, which will allow us to support customers even more effectively. We will have a new service available for our offer of cyber insurance products, strengthening the group’s position in the corporate and SME segments.”

Image source: Crawford & Company

Mark Dugdale