As the Official Injury Claim portal reaches its fourth birthday, the Association of Consumer Support Organisations calls for change.
The Association of Consumer Support Organisations (ACSO) is calling for a comprehensive government review of the Official Injury Claim (OIC) portal and wider personal injury legal reforms, as significant problems remain four years after the portal’s launch.
The OIC, which processes minor injury claims under £5,000, has handled over a million claims since its inception but continues to face criticism for its inefficiencies and complexity.
ACSO, a not-for-profit membership body that represents the interests of consumers in the UK’s civil justice system, argues that a root-and-branch review is necessary to assess whether the reforms have truly delivered on their promises to consumers.
Concerns over motor insurance promises
ACSO’s executive director, Matthew Maxwell Scott, has highlighted the long-awaited study by the Financial Conduct Authority (FCA) into whether insurers have passed on £35 per premium per year in savings to motorists, as initially promised. With motor insurance costs still at historic highs, he expressed doubt that insurers have met their obligations.